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Programme Manager Resume

SUMMARY

  • Recommended the programme approach and governance and prepared the approved business case.
  • Facilitated requirements definition workshops
  • Initiated, led, developed and delivered a complex, multi - parameter PMO/BPO (Business Process Outsourcing) across a matrix organisation
  • Project Phases (Project Initiation, Project Planning, Project Execution, and Project Monitoring)
  • Prepared and published standard PMO templates, deliverables, shared folders filing system and managed the PMO processes
  • Confidential Ericsson Project Methodology (Analysis Phase, Planning Phase, Establishment Phase, Realization Phase, Handover phase, and Conclusion Phase)
  • Scope/Requirements Definition
  • Business Analysis (Critical thinking and Problem Solving) and SDLC lifecycle development
  • Utilized Sharepoint 2010 to ensure that global infrastructure team had ready access to all documents related to projects.
  • Project Controls (Quality Assurance, Risk Analysis, Change Management, and Risk Management Planning)
  • Capacity Management Sarbanes - Oxley (Tracking/reporting, Effort based planning, Cost Management, Forecasting
  • Information Systems Management
  • Experience with (Excel, Microsoft Project Server, Salesforce, Clarity, Shared Point, Scheduling, Visio, SAP, PeopleSoft, Word, Outlook and Adobe)
  • Demonstrated ability in leading large, cross-functional project teams
  • Experienced in all phases of the software development process
  • Excellent balance of customer-facing and software development experience
  • Creative, forward looking, and capable of understanding and applying new concepts
  • Excellent written, verbal and interpersonal communication skills

PROFESSIONAL EXPERIENCE

Confidential

Programme Manager

Responsibilities:

  • Navigated demand/projects processes.
  • Responsible for full life cycle of portfolio of projects from project initiation to completion following project management methodology according to global standards and practices.
  • Responsible for providing a balanced blend of program and project management services, including but not limited to; Collaborating with the program sponsors and senior business and technology leaders, setting and reviewing objectives, coordinating activities across projects, and overseeing the integration and reuse of interim work product.
  • Develop processes, tools, templates, and techniques for managing a portfolio of programs and projects at Client
  • Manage a set of projects under a program with traditional tools, MS Project, Excel, PPT, etc. Provide status reports for progress and funding. Identify risks, issues, and scope changes when necessary.
  • Identify business requirements, tasks, resources and other inputs required for projects to materialize.
  • Work with various business units to demonstrate value of project management (agile or waterfall).
  • Aligned resources, managers and stakeholders across the project.
  • Prepared and maintained the Project Plan (or Project Execution Plan), Stage and Exception Plans as required.
  • Managed project risks, including the development of contingency plans.
  • Liaised directly with the business to ensure project goals and objectives are in line with company requirements and values.
  • Applied known project methodologies such as PMI to designing and applying an appropriate project management framework for all projects (using relevant project standards).

Confidential

Senior Project Manager

Responsibilities:

  • Navigated demand/projects processes.
  • Responsible for full life cycle of portfolio of projects from project initiation to completion following project management methodology according to global standards and practices.
  • Aligned resources, managers and stakeholders across the project.
  • Directly accountable for the success of all projects including; project deliverables, project deadlines and budget variances.
  • Prepared and maintained the Project Plan (or Project Execution Plan), Stage and Exception Plans as required.
  • Managed project risks, including the development of contingency plans.
  • Liaised directly with the business to ensure project goals and objectives are in line with company requirements and values.
  • Applied known project methodologies such as PMI to designing and applying an appropriate project management framework for all projects (using relevant project standards).

Confidential

Senior Project Manager

Responsibilities:

  • Managed all aspects of multiple global programmes .
  • Lead responsibility for development and management of PMO, project and management processes for 20 million.
  • Managed successful multiple relocation projects involving regional MU offices in North America, South America and Europe. These relocations included IP telephony design, network infrastructure design and installation.
  • Used infrastructure programmes included: Networks - LAN/WAN/wLAN (Cisco), IP Telephony (VOIP Cisco), Server Mngt, Security (FW & IPS), Storage, RAS, Desktops & Workplace, Applications, Data Centers.
  • Navigated SEMC IT demand/projects processes. Fulfilled CRM roles different regions on an interim basis while the positions were filled.
  • Responsible for full life cycle of portfolio of projects from project initiation to completion following project management methodology according to Confidential Ericsson global standards and practices.
  • Aligned resources, managers and stakeholders across the project, including 3rd party outsourced service providers SLAs and OLAs.
  • Directly accountable for the success of all projects including; project deliverables, project deadlines and budget variances.
  • Prepared and maintained the Project Plan (or Project Execution Plan), Stage and Exception Plans as required.
  • Managed project risks, including the development of contingency plans.
  • Liaised directly with the business to ensure project goals and objectives are in line with company requirements and values.
  • Applied known project methodologies such as Prince 2, PROPs (Ericsson Project Methodology) and PMI to designing and applying an appropriate project management framework for all projects (using relevant project standards).
  • Participated in process improvement of overall PMO infrastructure by creating toolkit for project managers.
  • Negotiated and defined Service Level Solutions with IT solutions teams based customer’s expectations.

Finance Manager

Confidential

Responsibilities:

  • Accounts receivable; Responsible for Account Receivables portfolio, Assigning and negotiating customer credit lines; Responsible for credit and collection performance; customer service; Account analysis, Auditing experience, Credit Insurance negotiation and Days of Sales outstanding.
  • Days of Sales Outstanding Report, Disputes Report, Credit Analysis of Accounts, International and Domestic Credit Collection, International and Domestic Credit Risk (LAM, Asia-Pacific and Western Europe), Financial Evaluation, Authorization of Credit Release, Letters of Credit, Instruments of Collections, International Business Exposure.
  • Management of International and Domestic Credit Portfolio Risk: Disputes reports, $100K Report, Over Credit Limit report, Aging Report, Over DSO report. Knowledgeable in computerized accounting: SAP super user, MS Access, Lotus, Excel, D&B, and Veritas. Experienced Windows 95 and 98 / NT user.
  • Preparing end of month accruals based on bonus and salaries on behalf of market units, tracking all invoices against accruals for the GAAP compliance check.
  • Investigating variances to forecast and coordinating with all involved entities to ensure timely corrections, communicating any variances to Business Control ahead of the monthly forecast submission.
  • Management of 13 employees and 2 Contractors.

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