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Program Manager Resume

SUMMARY

  • I am a seasoned Leader as a Technical Program / Project Manager, with a proven history of building, developing, and transforming teams to be more productive. I am known for building win - win relationships with partners, vendors, stakeholders and customers on a global scale.
  • I have extensive experience balancing multiple large-scale projects at any one time and I take ownership of my projects to drive from end-to-end across the organization while keeping aligned with priorities and strategy. I am well versed in delivering high quality SaaS solutions. I excel at problem solving and building solutions.
  • I am analytical and good at building the right metrics needed at the right time. I am a seasoned advocate of using Agile methodologies and I am a certified Scrum Master, trainer, coach and mentor. I am a great people manager and have managed multiple teams across the world.
  • I am looking for opportunities to continue learning and growing and I enjoy sharing that new learning with others to contribute to their growth. I am looking for the opportunity to work for a company that needs my experience, excitement and passion where I can contribute to the company’s growth and success.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

  • Lead Clinical Affairs LIS software development
  • Built out a Software support team to field site issues for Clinical Affairs
  • Created process and procedures and documented all data edit processes
  • Built quantitative and qualitative reporting and KPI’s through data analysis
  • Lead Project to move from Active Directory to Okta.
  • Managed the user data move to Okta.
  • Performed all configurations and led all testing
  • Scrum master and Coach on 4 teams
  • Worked with various Product Owners to groom the backlog and set priorities for work
  • Lead team scrum rituals and remove all blockers.
  • Lead Design and contract discussions
  • Created project management schedules and managed resource allocation
  • Create and maintain strategic roadmaps
  • Create all Sprint and Program reports and built out relevant KPI’s
  • Manage risk and issue resolution
  • Worked with senior leadership on strategic planning for new products
  • Prepared and presented leadership presentations
  • Lead architecture meetings and documented workflows
  • Managed all stakeholder communications
  • Conducted 1:1s w/ resources, goal setting, coaching and mentoring
  • Attended and participated in all Change Control meetings
  • Managed work and releases to SDLC standards

Confidential

Software Development Manager

Responsibilities:

  • Team management and manage 3 scrum teams
  • Lead as servant leader, all scrum ritual meetings and removal of all blockers
  • Create and maintain strategic roadmaps
  • Create all Sprint and Program reports and KPI’s
  • Manage risk and issue resolution
  • Lead architecture meetings and document all workflows
  • Manage all stakeholder communications
  • Conduct 1:1s w/ resources, goal setting, coaching and mentoring
  • Attend and participate in all Change Control meetings

Confidential

Program Manager / Scrum Master

Responsibilities:

  • My responsibilities included all Scrum Master and Program Manager duties that include Program budget and invoicing, Roadmap, portfolio and dashboard reporting, training, coaching and mentoring of staff. Running all ritual Scrum meetings.
  • Attending Scrum of Scrums
  • Writing and managing RFP and SOW as needed
  • Lead all scrum ritual meetings and remove obstacles for team member’s.
  • Developed team KPIs and metrics for reporting
  • Designed & developed new architecture and User Story flow using Visio Diagraming
  • Release and change management

Confidential

Sr. Program Manager / Scrum Master

Responsibilities:

  • I managed 2 development teams and IT Operations as Project Manager / Scrum Master
  • Designed, documented and rolled out an Incident Management Process for IT Operations
  • Working with multiple stakeholders, I built out the workflow and a strong communications plan.
  • I put the Post-Mortem process together to ensure we understood the root cause and what we did to solution the issue.
  • I identified additional work that would need to be put in place to avoid reoccurring incidents. I developed the right KPI’s / metrics to measure and help the team grow and report out progress on the team.
  • Working with finance I built a financial model to report out financial impacts as part of the Post Mortem process I put in place. This effort raised awareness across the organization immediately and lead to richer conversations and better decision making toward bettering our offerings and improving the customer experience.
  • I developed and rolled out a Risk Management process to track project risks, raise business awareness and ensure mitigation planning is occurring
  • Collaboration with Product to build out and maintain Roadmap and backlog

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