Company

Industry Computer Software

Manager Solution Developer

As a CRM Solution Developer I am involved at various stages throughout the project lifecycle. I work closely with the technical leadership the functional team and clients. I work to understand not only the technical environment but also the functional requirements of the project. My goal is to customize and extend the Microsoft Dynamics CRM software package to meet the needs of

Industry Consumer Packaged Goods Manufacturing

Sr. Software Engineer

Project Duration 4 months consulting engagement via Avanade .

The project involved using Microsoft Dynamics CRM 2011 and the

Customer Care Accelerator R2 to build a Global Contact Management

Platform presenting numerous enterprise applications in a Unified

Desktop application.

I served as the Technology Lead for the development of the Unified Desktop collaborating with offshore development resources in the analysis design and development of the WPF based application.

12/2012 - 12/2012 confidential

Industry Electronics Components and Semiconductor Mfg

Sr. Software Engineer

Project Duration 4 weeks consulting engagement via Avanade . Econolite s leadership sought post deployment training and guidance on a recently deployed and customized Dynamics CRM 2011 implementation. I provided post deployment technical assistance training and guidance tailored for and delivered to Econolite s internal application development team.

Industry Nonprofit Charitable Organizations

Sr. Software Engineer

Project Duration 4 weeks consulting engagement via Avanade . HHMI desired to integrate Dynamics CRM 2011 with SharePoint 2010 for document management in a way that the standard document management integration feature could not. I designed and developed a solution which utilized the standard CRM 2011 components for document management and integration along with SharePoint 2010 s client object model library. The solution allowed HHMI to incorporate custom business rules and logic in the creation maintenance and management of SharePoint libraries for CRM entity records. I also provided training and best practices for customizing and extending Dynamics CRM 2011 to HHMI s internal technical resources.

confidential

Industry Financial Services

Solution Developer

Project Duration 7 months consulting engagement via Avanade .

PIMCO sought to further customize an existing Dynamics CRM 4.0 implementation to support an additional business unit. Project goals included adding logic to allow the application to present forms and execute business logic specific to the newly supported business unit without adversely affecting functionality for the current business unit. I led a team of CRM Application Developers in the development of new functionality and defect resolution to support the newly added business unit. The highly customized Dynamics CRM 4.0 implementation included hundreds of custom ASP.Net pages as well as many plug-ins and workflows to extend native CRM functionality.

confidential

Industry Electronics Components and Semiconductor Mfg

Solution Developer

Project Duration 2 months consulting engagement via Avanade . This major distributor of electronic components endeavored to use Dynamics CRM to improve its customer support department s interactions with customers. I performed the role of Solution Developer during the post development break/fix phase of the project. In doing so I worked with the company s test lead and team of testers to identify prioritize and correct defects in functionality and / or business logic. Additionally I provided Dynamics CRM technical training for the company s internal IT resources and application functionality training for testers and end users.

Industry Energy and Utilities

Solution Developer

Project Duration 3 months consulting engagement via Avanade . Covanta s goal was to upgrade from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011. Additionally the client endeavored to re-factor several ISV developed web based applications designed to work with Dynamics CRM 4.0 in order to work with Dynamics CRM 2011. The client also had the goal of creating a custom application to migrate the SharePoint 2007 document repository with a custom hierarchy to a SharePoint 2010 Document repository supporting the hierarchy designed to work with the new document management features available in Dynamics CRM 2011. Lastly the client needed to rewrite integrations between Dynamics CRM 4.0 to other line of business applications facilitated by Scribe Insight such that they will work against the newly deployed Dynamics CRM 2011. During a plan analyze and design phase I provided technical guidance on the upgrade process and recommendations on refactoring the existing ISV solutions. I also provided a high-level design for the creation of the custom .NET application to perform the SharePoint 2007 to SharePoint 2010 document repository migration. Lastly I facilitated the involvement of Scribe Software Corporation s technical support in the successful modification of integrations to the client s other line of business applications.

confidential

Sr. Software Engineer

Project Duration 2 months consulting engagement via Avanade . Ford Motor Company desired to use Dynamics CRM 2011 and the Customer Care Accelerator R2 to build a Unified Desktop to provide Customer Support Agents with a 360 degree view of customer interactions with the company. The Unified Desktop was designed and developed to aggregate desperate line of business applications into a single user interface. I served the project as the Technical Lead for the development of the Unified Desktop contributing as a Solution Developer while supervising two Sr. Consultant level developers in their assigned tasks.

confidential

Sr. Software Engineer

Project Duration 4 months consulting engagement via Avanade . The client endeavored to build a world class Customer Response Center with Microsoft Dynamics CRM 2011 as the centerpiece for case management. The solution included integration with Cisco s product suite for Computer Telephony Integration and a world map using Silverlight while integrating Dynamics CRM with Bing Maps geocoding services to plot CRM case detail on the oversized world map displayed in the center of the Global Customer Response Center. I served as the principle Solution Developer for customizing Dynamics CRM 2011 while aiding Business Analysts with requirements engineering and Systems Engineers with installation and configuration activities.

confidential

Sr. Software Engineer

Project Duration 5 months consulting engagement via Avanade . This global commercial real estate company needed to migrate thousands of personal and small workgroup databases from numerous agents and offices around the world into a central corporate owned repository of customer data. I led a global team of developers in the design and development of a suite of data migration tools to meet the company s data migration requirements. The applications facilitated the migration cleansing and removal of duplicates in preparation for import into Dynamics CRM. I also provided the technical specifications associated with the enhancement and modification of an existing Dynamics CRM 4.0 schema as well as Dynamics CRM integration with the company s Service Oriented Architecture initiatives.

Project Duration 4 months consulting engagement via Griffin Solutions Group . The company needed a solution to allow management of its client s tremendous volume of digital documents while providing easy but secure authorized access high availability and disaster recovery. The solution included integration with Docufree Corporation a provider of Web-based document and business process management solutions. The developed solution utilized Docufree s web services based Application Programming Interface and included document persistence print and mail stream management document imaging and data capture for various processes. I served as Sr. Architect / Developer on the project. I also participated in other Service Oriented Architecture SOA initiatives as part of the company s Shared Services Application Development Team.

Industry Telecommunications Services

Sr. Developer

Project Duration 9 months consulting engagement via Alliance of Professionals and Consultants and Accenture . A major software development division of the company needed to track IT resource utilization for planning purposes. The solution included the extraction transformation and loading ETL of data from corporate Enterprise Resource Planning data repositories into a SQL Server 2008 data mart using SSIS. Further custom SSRS reports were developed to provide information to department leadership as part of a larger decision support system. I served as Database Analyst / Architect SSIS application and SSRS report developer. In another project the company needed maintenance remediation and support for an ASP.NET intranet application used by thousands of retail store employees to facilitate and report compliance with corporate quality control policies and procedures. I served as database architect and ASP.NET web developer improving the database schema and the overall user experience by improving the application s performance and user interface. I also implemented several key enhancement requests from the application s principle stakeholders.

confidential

Industry Financial Services

Architect / Developer III and Assistant VP of the Application

Services

The firm deployed Microsoft Dynamics CRM to serve as its central repository of customer data integrating it with other line of business applications using a Service Oriented Architecture with BizTalk Server at the hub. Microsoft Office Share Point Server was also deployed to facilitate document management and intra company collaboration. As an Architect / Developer III and Assistant VP of the Application Services division I was responsible for a team of developers tasked with designing developing and supporting a portfolio of mission critical line of business customer and partner facing applications to include Dynamics CRM and SharePoint 2007.

Sr. Project Manager / .Net Developer

Consulting engagement via Elite Systems The company needed a way to maintain data relative to the corporate records retention program aimed at maintaining compliance with Sarbanes -Oxley SOX regulations. The solution was a custom application that allowed records managers and other personnel to classify and track both paper based as well as electronic/digital records to ensure the persistence and timely destruction of documents according to policy. I served as Sr. Project Manager / Architect / Developer. Utilizing the Microsoft Solutions Framework MSF I facilitated the requirements engineering analysis design phases of the project. I also created a working prototype using ASP.NET C and SQL Server 2005 that was subsequently used as a baseline for the full development effort.

confidential

Director of Sofware Engineering

The company was constrained by a fragile and non- scalable MS Access workgroup database application that served as the central repository of customer and event registration data. I joined the company as a database architect developer and system administrator. My early successes included the conversion of the Microsoft Access database into a SQL Server based solution. I also replaced the MS Access front end with a web base user interface and securely exposed the application to the internet creating self-service functionality to include fully e-commerce enabled real time credit card processing VeriSign s Payflow Pro for event registration of technical user group conferences. Application improvements included modules for the submission evaluation and scoring of white papers for conference content an Enhancement Request System allowing the user group community to get suggested enhancements to product development teams. In addition to database architecture/administration and application development I was eventually promoted to IT Manager responsible for infrastructure and desktop support. I was subsequently promoted to Director of Software Engineering supervising other IT resources in their daily tasks while also providing support to the then Director of IT who was himself later promoted to Chief Operating Officer.