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Team Leader Operation Resume

SUMMARY

  • The first step in exploring the possibility of pursuing a career in your dynamic and progressive organisation.
  • Wish to excel in profession with the kind of knowledge, experience and guidance that would acquire from your organisation.
  • During past industry and academic experience, has continuously shown utmost competence and won the trust of seniors.
  • Would like to continue work with the same level of hard work and enthusiasm in future.
  • View this opportunity to add value to your organisation and. looking forward to a meaningful and a fruitful relationship.
  • I have good experience in client Management, Good Knowledge of Computer Ms office (Excel, Word, Outlook, and PowerPoint), Team Lead, Good Knowledge of Data Analysis/ Market Research, Office Operation Executive, Retail Banking.

PROFESSIONAL EXPERIENCE

Confidential

TEAM LEADER OPERATION

Responsibilities:

  • Service provided to Client: Birla Sun life Insurance Company.(Life insurance)
  • Handled Team of 33 Agents
  • Handled Escalation from Customer
  • Done briefing on Agents doubts
  • Handled Attrition and Shrinkage for every month
  • Reported to Operation Manager
  • Adherence to KRA for every month
  • Managed the Conversation Ratio and Contactibility

Confidential

SENIOR PROCESS ASSOCIATE (DATA ANALYST - MARKETING RESEARCH)

Responsibilities:

  • Service provided to Client: Nielsen (FMCG Retail Market)
  • Processed data based on statistical analysis used SIRVAL statistical tools and performance standards, able to understand complex client queries Prepared by database
  • Accountable for creation of periodic client deliverable for the Eastern Europe and Meadle East Africa (EEMEA) Region
  • Worked for Middle East Africa for (KENYA,UAE,KSA) country
  • Was look for north African countries (MOROCCO &TUNISIA)
  • Recognised as subject matter experts the accountable for reviewed the deliverable of the team on behalf of the Client
  • Adherence to KPI, TAT for each and every database
  • Activities include
  • Reviewed process flows and requirements
  • Attended meetings and conference to validate and identify areas of concern issue
  • Identified the process diverse needs for the team and help to support the solutions
  • Provided an additional level of testing to support the project
  • Worked on Modules RDM, PDM, CIMS, IMDB and CIMDB. Use Nitro for check Database
  • Did Transition of new project for Morocco, With KT plan, Sign off all Documents, Bring Tool & Systems sign off from Onshore to Off Shore.

Confidential

CREDIT ANALYST

Responsibilities:

  • Was taken care of login & disbursement for retail personal loan. And ticket size was Rs. 30k to 15 lacks
  • Maintained the all type of MIS and TAT MIS.
  • Login Loan files was process for Internal, external field investigation, fraud case unit & dedup (Defaulter Cases) also coordinate for the report with Agencies
  • Accountable for appraised the files right from ascertaining the viability of the case up to verified the authenticity of the documents submitted & then if found the case feasible for lending then prepare the credit approval memo and sent it to credit manager for Approval
  • Done Tele Verification after prepared credit approval memo, talked to the customer and took the all details for approval and have authority to sign the telephonic verification sheet

Confidential

CREDIT ANALYST

Responsibilities:

  • Was taken care of login & disbursement for retail personal loan. And ticket size was Rs. 30k to 15 lacks
  • Maintained the all type of MIS and TAT MIS.
  • Login Loan files was process for Internal, external field investigation, fraud case unit & dedup (Defaulter Cases) also coordinate for the report with Agencies
  • Accountable for appraised the files right from ascertaining the viability of the case up to verified the authenticity of the documents submitted & then if found the case feasible for lending then prepare the credit approval memo and sent it to credit manager for Approval
  • Done Tele Verification after prepared credit approval memo, talked to the customer and took the all details for approval and have authority to sign the telephonic verification sheet as well pre-disbursement calling sheet

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