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Project Manager Resume

O Fallon, MO

PROFESSIONAL SUMMARY:

  • Project Manager/Technical Project Manager with 15+ years’ experience of managing multiple concurrent global IT projects (application development, implementations, e - commerce, data ware use, business intelligence, etc.) throughout the project life cycle via Waterfall and Safe Agile (Scrum and Kanban) methodologies.
  • Notable digital solution projects include leading web-based/e-commerce initiatives within Confidential as well as within Confidential to lead a project where clients were ed $1.5 M in incentives and ranked with a 100% Confidential Customer Satisfaction Rating.
  • Broad Project Management experience as a Scrum Master includes: Implementing Agile project management for the Data Warehouse and Software Application Development Teams by gathering high-level requirements, maintaining budget development/management, and resource allocation, working with off-shore teams, project scope/timelines/plans, release management, and all phases of the Software Development Lifecycle (SDLC) through analysis, closely with senior managers, business owners and stakeholders, C-Level executives and VPs, external clients and technical staff.

TECHNOLOGIES SKILLS:

Project management: CA Technologies Rally, Microsoft Team Foundation Server (TFS). MS Office, Visio, MS Project

Methodologies: Agile, Safe Agile, Kanban, Waterfall & Lean

Global Data Privacy: Informatica EDC & Axon, IDQ, MetaData Manager

Graphic Design: Adobe Illustrator & Photoshop.

Business Intelligence: BI MicroStrategyUI: SQL, CSS, Dreamweaver, Frontpage

Other applications: OPERA, LTMS, OAS, Data Quality AAEngine Impala. SQL, Diesel

Data Warehouse: Big Data NIFI, Spark, Splunk, Hadoop, Hive, Looker, UDAP, Cloudera

Databases: Oracle, SQL, Netezza, MongoDB

PROFESSIONAL EXPERIENCE:

Confidential, O’Fallon, MO

Project Manager

Responsibilities:

  • Successfully lead major projects as the Scrum Master and Product Owner following both Safe Agile Methodology and Waterfall for the product development lifecycle.
  • Managed the Data Inventory and Data Quality teams for the Data Warehouse supporting the Product Manager, Product Owners, Business Manager, and the development team in collaboration to determine the scope and priorities, roadmap, acceptance criteria, risks and dependencies.
  • Coordinates sprint planning multiple concurrent teams utilizing Agile and Kanban methodologies. Conducting daily standups, sprint review, product level and sprint backlog grooming, retrospect, and demos
  • Conducted PI Quarterly Release Planning as part of the release train/tribe coordinating with the Stakeholders, Product Owners, Product Management and other teams to plan to the teams velocity and set priority. Identifying dependencies and risks that may impact the milestones, and release dates.
  • Worked across cross functional complex project to ensure communication for deliverables, priorities and escalation when needed to remove any roadblocks for the team.
  • Ensure proper documentation, acceptance criteria & process modifications/improvements based on the use cases and to improve overall efficiency
  • Conduct, coaching & mentoring to encourage self-organization and self-management for the teams
  • Managed the new project for the Data Governance platform of the Informatica Enterprise Data Catalog (EDC) / Axon data inventory system. Enabling the ability to extract the meta data to build the data lineage and Business Glossary.
  • Managed the IDQ application and worked with Informatica vendor for upgrades, Performance tuning and working to establish connectivity to Hadoop. Investigating options to convert to BDQ in order to enhance the performance constraints.
  • Coordination with the Corporate Security, SSO, Infrastructure Admin to ensure that the configuration meets the strict security standards required at Confidential . Responsible for the procurement of the new servers required for the installation of EDC and Axon.
  • Managed Upgrades and performance tuning to ensure the most recent versions and enhance the processing time for the vast amount of data required by Confidential .
  • Coordination with the Data Governance team to create a strategy for managing and controlling the data assets by ensuring the data integrity, standards and compliance with security policies.
  • Ensuring compliance for the Global Data Privacy Laws for GDPR, CCPA & GDPA
  • Coordination with the Stakeholders, Business Management, Big Data Engineering, Data Warehouse, Information Security, DBA’s, Engineering, etc to ensure the security and proper access to the databases in order to be able to extract the metadata to build the data Glossary to ensure compliance for the Global Data Privacy Regulations.
  • Ensured all product licensing and security Policies and exceptions are in compliance and current.
  • Ensure compliance with corporate security policies in accordance with company personnel management policy & practice.
  • Reviews routine quality performance data & initiates efforts to address systemic problems
  • Acts to align company goals by continually reviewing processes to create overall operating efficiencies in obtaining the highest quality product
  • Manager over the Data Quality team to proactively maintaining the overall health of the data assets by coordinating with the Data Stewards and Data Scientists on the inventory of the data, data usage, monetizing the data and the overall data integrity and data quality.
  • Manager over the Data Warehouse Data Ingestion teams for streaming applications and adapting NIFI to build pipelines and DQ checks to identify quality issue for corrective and preventive action.
  • Coordination with the Data Warehouse ETL and core releases teams on their BIG Data solutions to identify key fields to collect and analyze the data in order to identify trends to ensure data consistency, Accuracy, Uniqueness, completeness, and timeliness for monitoring and alerts.
  • Reviews with application owners for key fields in that would require monitoring including fields contain PII & PCI data which requires encryption or HASH.
  • Business Intelligence utilizing DOMO & Power BI for the technologic side to track productivity, profitability, analysis and reporting.
  • Reviewing & standardizing Data Quality processes in partnership with the business in accordance with the release schedules and deliverables. Including continued automation and setting up alerts to ensure the quality of the data.
  • Managed the Data Warehouse Data Ingestion teams for streaming applications and adapting NIFI to build pipelines and for the creation of DQ checks to identify quality issue for corrective and preventive action.
  • Coordination with the Data Warehouse ETL and core releases teams on their BIG Data solutions to identify key fields to collect and analyze the data in order to identify trends to ensure data consistency, Accuracy, Uniqueness, completeness, and timeliness for monitoring and alerts.
  • Reviews with application owners for key fields in that would require monitoring including fields contain PII & PCI data which requires encryption or HASH.

Confidential, Fenton, MO

IT Technical Project Manager

Responsibilities:

  • Strong Project Management communication and organizational skills managing 3 to 7 concurrent technical projects, meeting strict client driven deadlines and exceeding the expectations of the stakeholders and Senior Management.
  • Successfully managed projects as the Scrum Master and Product Owner with 23 resources for both Agile and Waterfall methodologies through the Software Development Lifecycle.
  • Developed project plans and managed disciplines of schedule, budget, cost, risk and issue, and change management to effectively prioritize resources
  • Developed and managed project budgets of 750K. Create project estimates and managed the budget through the entire project life cycle providing full transparency to stakeholders
  • Utilized Agile and Waterfall methodologies
  • Managed the new project development. Created project schedule based on requirements, project scope statement, milestones, resources, and constraints. Performs critical path analysis and project plans
  • Maintained communication with stakeholders providing relevant details, status updates, monitoring and reporting risks, changes in scope, and monitoring change requests.
  • Managed the Application Development team which is instrumental in the coordination of requirements gathering sessions as the Business Analyst by identifying stakeholder requirements and user stories, defining scope, establish and maintain policies and procedures for the Charters, Business Cases, Work Breakdown Structure, Business Requirements Documents and Statements of Work.
  • Defining requirement and understanding both the business and technology by documenting the current state (as-is) and identifying the future state (to-be)
  • Identified relevant quality standards, governances, communication, and quality processes
  • Managed Change Requests by identified and developed strategies for changes in scope, identifying Gaps, schedule, and cost. Communicated changes in scope to the stakeholders for buy in and approval
  • Security compliance including PII, Data security ensuring data is encrypted in transit and at rest. Also including security webscans., TLS and TOMCAT security enhancements.
  • Audit compliance with SSAE16 SOC 1 Type II guidelines. Conducting successful audits with zero findings.

Confidential, Saint Louis, MO

IT Project Manager

Responsibilities:

  • Managed 5-7 current technical projects (application development, implementations, data warehouse, business intelligence, process improvement, etc.) by gathering requirement, planning, analysis, design development and implementation.
  • Developed and monitored project/program plan(s), and adjusts resources and priorities accordingly to meet the clients’ expectations.
  • Utilized Agile (Scrum-like with 2-week sprints) and Waterfall methodologies throughout project lifecycle.
  • Knowledge in all phases of Software Development Life Cycle (SDLC) through requirements analysis, design, coding, testing, and deployment.
  • Established project scope and managed scope changes
  • Liaison between direct response, account managers, architects, clients, and KBM managers coordinating overall direction for establishing project requirements, priorities and deadlines.
  • Business Intelligence using MicroStrategy to collect data from internal systems and external sources, prepare it for analysis, run SQL queries against the data, create reports, monitor dashboards, and assess analytical results for the clients.
  • Documented Processes, scheduled tasks, monitor and communicate progress
  • Coordinate, software development user acceptance testing. Reviewed client provided files to ensure data provided meets the approved business rules and data content expected prior to implementation.
  • Managed data processing requests, identified issues and manage resolution

Confidential, Florissant, MO

Project Manager/Business Process Analyst

Responsibilities:

  • Project Manager for the development of business intelligence (BI) methodologies, strategies and work plans.
  • Managed and monitored progress 7-10+ concurrent e-commerce, business intelligence, data warehouse, application development, and IT projects active within the Information Services department. Assigned personnel and managed resources as necessary for successful completion of projects.
  • Developed and managed project budgets, usually $ K.
  • Managed projects utilizing Waterfall, LEAN, and Agile throughout project lifecycle.
  • Implemented new systems including new cloud-based e-Commerce Point of Sales system, OXI Interface Systems, Security Tags Tracking System, Benchmarking Tracking Systems, and more.
  • Established project plans for the scheduling each development phase of the project. Defined measurable solution consistent with organizational objectives; encouraged staff participation in assessing, planning, implementing and evaluating project activities and goals.
  • Business Intelligence utilizing OPERA and LTMS to assess analytical rates of registrations and occupancy rates. KnowledgeBase survey reporting system monitoring overall guest satisfaction rating.
  • Knowledge in all phases of Software Development Life Cycle (SDLC) through requirements analysis, systems analysis, design, coding, testing, and deployment.
  • Researched, developed, administered, and continuously improved systems, processes and services to ensure technical performance meets organizational needs.
  • Implemented data and interface requests, and BI technical data solutions.
  • Systems Analysis identifying and researching problems, recommending software, creating project schedules, coordinating departments support between IT, System Architects, Local Networking, Info Security, Global Privacy, Vulnerability Assessment Teams, Mobile Unit applications, implementing Cloud based technology, etc.
  • Business Analysis assessing business rules and requirement. Created Visio diagrams to identify the current and futures states of processes and system requirement. Identifying business rules, project plans, business justification, use cases, user stories, models, and options for implementation.
  • SQL Server experience with SQL scripts and complex queries, data analysis, extraction and troubleshooting SQL DB performance issues. Familiar with SQL DB development and stored procedures. Experience with MS Access creating customized applications and prototypes.
  • Created business cases, business requirements, proposals, and statement of work for various projects
  • Process Analysis conducting design reviews with stakeholders defining the Use Cases to gather requirements for the current and future states to create scenarios that translate into how the system interacts with the user and other systems.
  • Developed customized programs to eliminate manual processes, increasing efficiency, and reduce costs. Each program required complex analytical ad hoc queries designed to answer the critical business questions relating to reporting of financial, forecasting, marketing, trending, etc.
  • Worked to develop, review, revise and enforce departmental policies, procedures and processes.
  • Ensured policy and security compliance across all technical components by working with staff to establish clear, support and enforcement.

Confidential, Chesterfield, MO

Project Manager / Business Analyst / Marketing Manager

Responsibilities:

  • Project Manager the Order Automations System (OAS) managing the process from concept to completion. Managed off-shore Development Team coordinating business rules and requirements, monitored all phases of development including user acceptance testing.
  • Order Automation Systems (OAS) increasing performance of processing by 85%
  • Managed technical support and developed the customized OAS program for the Call Center for promotional sales. Establishing daily and long term goals and collaboration on upcoming events and products to market.
  • Managed project schedules for projects and promotions designed to increase efficiency by reduce cost, and improving productivity.
  • Managed implementation of new e-Commerce website, including creating Wireframe web page schematics, and Search Engine Optimization (SEO).
  • Business Intelligence using Commerce Management System (CMS) and the Order Automation System to collect data from internal systems and external sources, analyze data, run queries against the data, create reports and assessing analytical results for ROI, product orders, trends, forecasting and profits and loss, etc.
  • Managed and created SQL based programs to produce complex systems and reporting.
  • Process and System Analysis for the modeling, and design specifications. Conducted design reviews with stakeholders to determine the functional and business requirements
  • Financial Analyst creating and implementing complex reports to track sales commissions, accounts payable and receivables, trending, liabilities and risk assessment, sales projections, returns of investments, etc.
  • Business Analyst implementing and monitoring the Software Development Life Cycle (SDLC) for complex programs. Managed all phases of the software development including the analysis, design, coding, implementation, testing and debugging.
  • Managed the Licensing approval of promotional approval for sports related products
  • Coordinated Charity Approval for each promotion generating over $100,000 in donations.
  • Graphic Designer for advertisements including mailers, email promotions, and pre-promotional product mock up.
  • Marketing Analysis developing complex analysis reports for the call center based on demographics, top spending, trends, profit and loss, projections and exceptions. Analyzing advertising performance and assessed Return of Investment (ROI) based on customer response

Confidential, Maryland Heights, MO

Business Analyst/Project Coordinator

Responsibilities:

  • Developed business processes and business plans for complex analysis database tracking overall business operations.
  • Basic website and graphic design, and data modeling for travel related programs.
  • Liaison between the travel vendors & the company, coordinating marketing schedules, group and incentive planning & co-op distribution.
  • Graphic designer for marketing promotional materials, using Photoshop, Illustrator, Fireworks, InDesign Image Composer, etc.
  • Basic Web site design using Dreamweaver, Frontpage to create Travel Website
  • Financial Analysis creating complex reporting tracking trends, profits and losses, returns of investments, forecasting, etc.
  • Developed customized Analysis, databases, charts, and spreadsheets for various marketing programs and promotions using Access and SQL.
  • Created SQL based programs to produce complex systems and reporting, utilizing intricate ad hoc query and analysis, reporting, dashboards and scorecards, and predictive analytics.
  • Designed customized web programs for corporate sales programs.
  • Provided system & data modeling analysis.

Confidential, O’Fallon, MO

Project Manager/ Business Analyst

Responsibilities:

  • Project Manager for a web-based programs to provide real time data to the client allowing immediate access to customer’s questions and concerns for resolution.
  • Managed the Call Center for both inbound and outbound calls for sales and customer service. Managing daily and long term call center goals, call monitoring for, conflict resolution and coordination with all other departments on upcoming promotions for the call center.
  • Business Analyst implementing and monitoring the Software Development Life Cycle (SDLC) for complex programs.
  • Application Development Management managing all phases of the software development including the analysis, design, coding, implementation, testing and debugging.
  • Worked as the liaison between the Stakeholders, Business Unit Management, and development team members to analyze the specification requirements.
  • Assist Business stakeholders by providing analytical support in the development of business cases.
  • Managed process reviews with stakeholders to define requirements through the use cases, data modeling, and functional requirements.
  • Analysis and specification of requirements and prioritizing phases of development in accordance schedule, and scope of the project.
  • Using SQL, XML, and Visual Basic to define, analyze, and document the process of how the data interfaces between ERALIink program and the Customer Service Resolution Program (CSRP)
  • Implemented Enterprise Resource Planning (ERP) programs, to improve order entry, inventory control, order tracking, customer service, and finances.
  • Financial Analyst creating and implementing complex reports to track; total sales, accounts payables and receivables, trending, liabilities and risk assessment, sales projections, returns of investments, etc.
  • Provide input to establishing, managing and reporting project management activities to ensure management awareness of activities, issues and outcomes.
  • Created and documented quality control test cases for the project. Executed tests and validated results. Tracked defects and assisted developers in determining solutions and corrective actions.
  • Designed and managed call center responses, tracked trends, evaluated call center, service and sales team performance
  • Provided a consulting service with corporations to analyze their customer satisfaction processes and procedures, recommend solutions, and implementing action plan.
  • Provided marketing and financial analysis including cost, impact and demographic.

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