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Program Manager Resume

Dallas, TX

SUMMARY:

  • Experience with, project/program management, Agile/Scrum and waterfall methodologies, business analysis, scope management, vendor management, change management, issue resolution, risk management, stakeholder management, software deployments, release management
  • 10+ years of project management experience
  • Willing to travel as needed up to 100%

TECHNICAL SKILLS:

Software: Salesforce(cloud), Siebel CRM, SAP R/3 (Warehouse Management, Inventory Management, Material Management, Sales & Distribution, Production Planning and Plant Maintenance), JIRA, Confluence, HipChat, Manhattan PKMS, MS Project, MS Project Server 2007, Primavera, Planview, TestDirector/HP Quality Center, PVCS Tracker, Powerpoint, MS Access, MS Word, Excel, Visio, SharePoint, Rally, Concur, ServiceNow, Oracle Toad, MS Azure

Languages: Bilingual - English and Spanish

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Dallas, Tx

Responsibilities:

  • Managed the CRM project to implement Salesforce Cloud for a Confidential organization that also included Project Manager and Scum Master responsibilities
  • Direct report to the Vice President of Product Development with continuous collaboration on strategies to ensure project team successes
  • Worked with the UI/UX team and Leadership to review the deliverables according to wireframes and stories and ensured the collaboration with the other teams for development integration.
  • Worked with Asset Management team and Salesforce team to ensure that user credentials were added to the Salesforce Active Directory Group and Salesforce app for user authentication and authorization
  • Validated user profiles using MS Azure tool
  • Engaged and worked with multiple vendors to effectively deliver the Salesforce cloud project that included at-risk intervention tracking and sales
  • Ensured communication between vendors and with D Confidential Warehouse/Business Analytics team on integration activities
  • Worked with teams to identify and track dependencies and risks
  • Developed comprehensive project plans and cutover plans for deployments
  • Worked with teams to ensure on-time delivery of releases
  • Worked with vendor Project Managers to obtain project status
  • Reported project updates to Vice President, Directors and Project Managers and stakeholders
  • Worked with PMO Executive Director to identify Agile processes to align with PMO standardization and reporting
  • Served as liaison between Vendors and Subject Matter Experts to ensure communication of requirements and project progress
  • Provided Jira and Agile methodology to Confidential employees as needed
  • As a Jira Sys Admin, configured Jira to provide a scrum board and dashboards to be used by multiple teams, define issue types and fields, create filters and custom fields
  • Introduced the agile methodology to the project and coached/educated team members on agile practices
  • Implemented and facilitates scrum ceremonies which included standups, sprint planning, retrospectives and scrum of scrums
  • Created Project Charter and reviewed Statements of Work (SOWs) to ensure scope requirements
  • Implemented Quality Assurance practices which included coaching QA Tester in creating/executing test cases and reporting results
  • Coordinated deployments with vendors to ensure adherence to the Change Management process
  • Work with Product Owner to identify project goals and sprint goals
  • Worked with the Service Desk team to implement a reporting/tracking process for issue resolution

Project Manager/Scrum Master

Confidential, Ft. Worth, Tx

Responsibilities:

  • Role of Project Manager with Scum Master responsibilities to manage work for the Enterprise DevOps, Platform, Enterprise Security, Utility Services, Trip Planning and offshore teams including facilitation of agile ceremonies (scrum meetings, sprint planning and retrospectives)
  • Coordinated with Product Owners, Product Manager, Solution Architects, and Tech Leads to identify and develop common-use Java microservices and development tools as a platform for feature teams to use
  • Serve as liaison between the Lean Portfolio Management (LPM) and the development teams to communicate standard processes and best practices using the SAFE framework/Agile methodology
  • Scrum Master for the Enterprise Security team that worked on oAuth tokens for user authentication and security implementations
  • Work with LPM and Management to identify release management process, communicate releases to the Change Advisory Board, and ensure development teams adhere to the Change Management processes
  • E nsure communication of planned and scheduled releases to all functional development teams
  • Interview candidates and assist with onboarding resources
  • Attend budget meetings to provide input as needed
  • Facilitate Confidential reviews, track action items, and communicate updates and decisions regarding approved development tools to all stakeholders
  • Work with Development teams to identify project objectives
  • Create and track timelines using MS Project and VersionOne to identify and drive execution of the Program Increment Deliverables
  • Coordinate with development teams on Monthly/Quarterly statuses and report s to Leadership
  • Configured Jira (cloud) to present to Leadership the benefits of the tool for tracking multiple projects, and providing dashboards
  • Track and resolve impediments that are blockers for the teams and facilitate meetings when conflict resolution Is needed
  • Servant-leader to ensure adherence to standard scrum practices in order to continually improve team performance and mentor team members on Agile best practices
  • Coordinate with other Scrum Masters to ensure dependencies are identified and tracked
  • Work with Product Manager, Solution Architects, Product Owners and Java Developers to identify the scope for building an Enterprise DevOps Continuous Build Pipeline
  • Manage risks and dependencies, both internal and external
  • Work with Platform team to identify ready-code to present system demos to all stakeholders
  • Ensure continuous improvement by analyzing metrics and retrospective results for patterns and root-cause analysis
  • Coordinate with vendor to schedule demos

Scrum Master

Confidential, Dallas, Tx

Responsibilities:

  • Managed a team that consists of Java developers, ‘C’ developers, Business Analyst, and Testers to deliver a software application that includes advanced performance calculations for flight planning
  • Worked with Program Manager to define project timeline and milestones
  • Implement best practices for project management to ensure timely completion of development
  • Managed and track daily activities to ensure that team goals are being met
  • Worked with Tech Leads, Product Owner, QMO Lead and Business Analyst for grooming backlog
  • Worked with stakeholders to ensure good understanding of stakeholder expectations
  • Identified and reported project risks, issues and impediments to senior management
  • Reviewed SOW and provided feedback to senior management and team
  • Prevented distractions to ensure that the team can focus on sprint goals
  • Facilitate daily standup, sprint planning, story reviews, backlog grooming, sprint reviews and demos, retrospectives and team meetings
  • Created change requests in ServiceNow for deployments and worked with Change Management for approvals
  • Worked with various teams to plan and delivery software releases
  • Worked with Senior Manager to allocate resources as needed
  • Provided weekly statuses including team velocity and sprint/release progress to Senior Manager and stakeholders
  • Coordinated with internal and external teams to ensure parallel deliveries are met and dependencies are identified
  • Worked with 3rd party vendor to ensure issue resolution
  • Manage project schedule tasks to track milestones
  • Worked with team members to find conflict resolution when needed
  • Planned and orchestrated project activities in a collaborated manner

Project Manager

Confidential, Dallas, Tx

Responsibilities:

  • Managed multiple social media e-commerce SaaS projects concurrently in a fast-paced startup company
  • Managed Java and PHP development work using Jira and ensured velocity goals were met, removed impediment/roadblocks and ensure scoped work for release was completed
  • As Jira System Administrator, performed clean up on projects by reviewing and closing tickets (issues), created sprint backlogs, workflows, sprint dashboards, schemes and filters
  • Worked with Product and Project Team to groom and prioritize the product and sprint backlogs in Jira
  • Created process guide for using Jira and coached team members on the use of Jira
  • Managed sprints and releases using Jira
  • Managed mobile app project to ensure task completion and ensure communication among technical teams, stakeholders and Management
  • Worked with offshore teams and vendors to obtain project status and ensure deliverables are on time
  • Facilitated Scrum meetings, planning meetings, story reviews and retrospectives, scrum of scrum meetings
  • Lead process improvement initiatives to implement Agile best practices

Project Manager/Scrum Master

Confidential, Ft. Worth, Tx

Responsibilities:

  • Managed and implemented Concur Expense Management software
  • Prepared progress reports for the Executive Team
  • Worked to remove impediments, identify/resolve issues and worked with team on conflict resolution
  • Created and maintained project schedules to ensure timely releases
  • Provided brown bag session on Project Management role & responsibilities
  • Lead process improvement initiatives to implement Agile best practices and ensure adherence to standards
  • Met with cross functional teams to gathered requirements for the potential JD Edwards project
  • Facilitated Scrum meetings, sprint planning, story reviews, retrospectives, release planning meetings
  • Conducted JIRA and Concur sessions
  • Completed project to migrate d Confidential from Rally to JIRA and configure Jira
  • Created JIRA users accounts and provided the necessary access level
  • Created Confluence wiki pages to provide work status by integrating with Jira with Confluence
  • Replaced the existing change management software by creating a Change Control Board (CCB) project and an approval process workflow in JIRA which resulted as a cost-saving to the company
  • Managed Jira user accounts to provide necessary access or closure
  • Managed progress of Java and ColdFusion development and QA work estimations

Project Manager

Confidential, Irving, Tx

Responsibilities:

  • Managed multiple SaaS development Java projects using an Agile/Iterative approach
  • Worked with customers and development team to ensure credit card transactions for expense reporting, reimbursements and payments were mapped and uploaded
  • Developed and managed project schedules using MS Project 2010 and managed project deployments
  • Worked with multiple external customers to gather requirements and provide issue resolution
  • Worked with project teams to analyze, test, design, implement and/or support applications
  • Created, assigned, and monitored progress on defects and stories in JIRA tracking tool
  • Merged code changes using Tortoise SVN sub-versioning, requested code builds
  • Created Statement of Work (SOW) documents and Changes Requests based on customer requests
  • Provided project status and communicated issues/ risks to Leadership & created/updated HTML statuses
  • Interviewed Java developer candidates
  • Provided employee performance reviews for direct reports
  • Facilitated daily scrum meetings, sprint planning sessions and retrospectives

Project Manager/Sr. BA

Confidential, Irving, Tx

Responsibilities:

  • Planned and managed Java and .Net development projects from initiation through implementation on multiple large investment broker/dealer projects
  • Managed projects to ensure that the mutual funds/equities trading order application provided the functionality to comply with IRS Cost Basis reporting regulations
  • Tracked scheduled tasks during the HD Vest/ Confidential /Wachovia financial/nonfinancial d Confidential conversion
  • Managed project to customize the Confidential FileNet Enterprise Content Management (ECM) imaging & workflow application
  • Managed a project to upgrade SQL Server to 2008 version, upgrade the mutual fund account management and trade processing back office application, the client relationship management application, and the advisor user interface application to create direct-to-fund accounts
  • Created project schedules using MS Project 2010 and updated schedules in Planview
  • Ensured project objectives and goals are current and approved by the Business stakeholders
  • Prepared project staffing plans and cost forecasting
  • Ensured communication between business units, development teams, QA team and vendors
  • Worked with business stakeholder to provide resolution for business process issues
  • Monitored project progress and provided status to senior management and stakeholders
  • Ensured project compliance with dept and PMO standards and ensured on time deliveries within budget
  • Gathered, documented, tracked and updated business requirements
  • Provided guidance to Business Analyst on project tasks
  • Worked with vendors to ensure software development and deliverables are completed on time
  • Identified, documented and tracked project risks, issues and issue resolution
  • Monitored and tracked progress of system integration testing, regression testing and UAT
  • Facilitated scrum meetings, requirements sessions, design sessions, retrospectives and other meetings

Project Manager/Sr. BA

Confidential, Dallas, Tx

Responsibilities:

  • Team Member of the Aircraft Operations Services group that designed and developed Java microservices using a service-oriented architecture (SOA)
  • Managed a multi-team Confidential project that implemented an air travel self-accommodation booking process
  • Developed a program/project plan to track project tasks and milestones for multiple teams
  • Provided project status to Leadership, Project Managers and technical personnel
  • Worked with Sponsor and cross-functional teams to define functional/nonfunctional requirements
  • Created Scope document, Business /Technical Requirements documents and other project deliverables
  • Ensured communication between team using Agile methodology and teams using a waterfall approach
  • Worked with teams to identify issues and risks and maintained issue and risk log
  • Monitored Java code reviews

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