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Senior Program Manager Resume

SUMMARY

  • Decisive proven corporate troubleshooter offering 100% success rate “Stopping the bleeding” and recovering return on investment (ROI). Excellent client relationship building skills. Experienced in industries including information technology, banking / bankcard, healthcare, insurance, financial, manufacturing, distribution, and government.

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

Responsibilities:

  • I was accountable as the primary interaction leader for program project plans, project(s) status, escalation process, and owner/driver for the program communication, program strategy and messaging;
  • Drove and facilitated planning discussions to assure understanding of client business/go - to-market direction as it relates to active program projects; oversight and full accountability for all customer program projects completed on-time and within budget;
  • Provided customer delight through high quality, predictable, and valuable consulting/professional services and day-to-day interactions.

Confidential

Principal / Owner

Responsibilities:

  • As President and principal owner of a management consulting firm, provided broad range of services that included business planning, market planning, capital acquisition, and product penetration across Atlanta.
  • Performed efficiency audits and risk assessments across various departments.
  • Handled project management and efficiency audits for two churches
  • Performed business and marketing planning for three start-ups.

Confidential

Managing Director

Responsibilities:

  • Understood and managed customer expectations during program life cycle by working with sales representatives and executive management.
  • Attained assigned KPIs and departmental goals by creating plans within areas of financial operations.
  • Met stated operations and financial goals, successfully overseeing dynamic portfolio of work.
  • Ensured quality of implementation and all project deliverables produced by extended multi-discipline teams, validating that delivered solutions performed well and were within standards.
  • Inspired and motivated team members, providing hands-on mentoring, development, and leadership of direct reports.
  • Secured estimated $1.8M in new business and revenue through successful negotiations with C-level client management.

Confidential

Principal / Owner

Responsibilities:

  • As President and principal owner of a management consulting firm, provided broad range of services that included business planning, market planning, capital acquisition, and product penetration across Atlanta.
  • Promoted and sold products and services by participating in lead development, sales cycle, and customer events.
  • Sized and estimated programs and projects accurately with assistance from technical resources as required.
  • Improved quality of work, professionalism, and customer satisfaction by contributing to practice development through new hire training programs, development of tools, refinement of methodology, and other contributions.
  • Served as mentor and primary resource regarding program and project management issues and questions by assisting with training and monitoring of new employees.
  • Secured and delivered estimated $2M in new business and revenue which was over divisional target.
  • Managed team of 19 consultants and senior PMs at 70% billable rate, which was achieving corporate goals.

Confidential

Senior Business Development Manager

Responsibilities:

  • Enhanced profitability at 96% utilization rate, improved productivity through 40% increase in on-time forecasts / reconciliations, and attained 100% audit pass rate. Built critical 3-year rolling strategic business plan for staffing, training, technology, governance, service products, brand image, and audit measures.
  • Reduced revenue leakage (i.e. “stopped the bleeding”) 25%, 32%, and 38% in first 3-years by proactively addressing financial governance; returned average ROI of $500K back to business after expenses.
  • Reviewed Loss / Leakage Reports, resulting in 86% coverage of portfolio and cost recoveries of $4.6M.

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