PROFESSIONAL SUMMARY:

• Innovative, Action - Oriented, Results Focused IT Professional with over 22 years of progressive experience in the IT Industry with last 12+ years focused on Project, Program & Team Management.
• Driven by new challenges, commitment to excellence & completion of projects within the triple constraints.
• Exceptional Leadership, Team building, Organizational, Communication and Interpersonal skills.
• Proficient in implementing IT solutions that drive business growth & capitalize on new revenue potential.
• Always been the go-to project manager for rescuing critical projects & bringing them back on track.
• Adept at working in fast paced environments leading complex IT initiatives using emerging technologies.
• Very Effective Hands On Manager with excellent analytical & problem resolution skills
• Possess a Broad Perspective with experience in multiple industry verticals like Financial, Telecom, Pharmaceutical, Logistics, Consulting, Software Product development, Insurance, etc.
• Expert in Managing full SDLC of Projects with budgets ranging from $100K to $300M
• Competent in Managing Cross Functional globally dispersed teams with sizes varying from 10 to 200+.
• Managed Software Products from conception (RFPs, etc.), Development, Marketing to Deployment.
• Very well experienced in Six-Sigma, Agile (Scrum) & Waterfall Project Development methodologies.

WORK EXPERIENCE:

Sr. Project Management Consultant

Confidential, Herndon, VA

Responsibilities:

• Managing the Migration of 35K+ users from Windows XP to Windows 7.
• Responsibilities include managing upgrade of SCCM Deployment environment, Repackaging of 1200+ applications, upgrade of servers, printers, etc. and phased upgrade of users to Windows 7.
• The Development, Deployment & Support Teams are based in US and India.
• Worked as a Sr. Project Manager within the PMO group managing the Factory upgrade of the Core Banking systems and the Desktop Transformation to Windows 7.
• Responsibilities included coordinating the upgrade of the core components with 3 rd party vendors, managing the upgrade of the internal systems, integration of the vendor product with internal systems & full end-to-end testing.
• Management of Desktop Transformation included management of the Engineering of the new desktop env; coordination of upgrades, repackaging & testing of all the required desktop applications (2000+), UAT, pilot & rollout to the 13,000+ users spread across the globe.
• Worked as a Sr. Project Manager within the Technology Services group managing Datawarehouse and Infrastructure projects.
• Responsibilities included Portfolio Management, full SDLC management, overseeing Architecture, Engineering, Security, Networking & Configuration of systems.
• Technologies used in the applications managed include MicroStrategy, Java, Informatica, Oracle, DB2, PeopleSoft, Unix Shell, etc.
• Responsibilities included Program/Project Management of Software & Infrastructure related projects and Release Management. It involved overseeing of the development, testing, deployment & support of software releases & hardware projects. Technologies used in the applications managed included Java, Oracle, Ab Initio, Business Objects, Crystal Reports, WebLogic, Unix Shell, etc.
• Played a key role in establishing of lot of processes and procedures and in streamlining of the SDLC process followed in the team resulting in more organized & regulated releases. Managed the successful setup of High Availability System, the Contingency Site and the execution of Disaster Recovery Exercises (DRE) that enables the system to be certified as Class-1.
• Applications managed included BI applications that use SQL*Server, Oracle, SSAS, SSIS, ProClarity Analysis Services; Web Portals developed in Java, & Contact Center (CRM) applications that use Oracle Forms and other Oracle Database (10g) Technologies; Web-based applications developed in .NET 2.0. The team size was about 35 comprising of both onshore and offshore resources.
• The end customers supported included most of the major retailers like Best Buy, Sears, Amazon, etc.
• Before I took over, the systems involved were very unstable & unreliable with most of the customers on the brink of canceling their contracts. Managed the re-architecture of the systems, stabilized & enhanced the applications resulting in not only retaining of the existing customers but doubling of the client base.
• As a Technical Delivery Manager, was responsible for managing IT projects in the eCommerce Tech Sales and Fulfillment group.
• Automated feed of rates to 3 rd party sites, Load Balancing of Dot Com Apps across DMZs, Securing of Bank site against Internet attacks like DDOS, etc
• Applications managed were designed for very high transaction volumes and for fast response times in the Dot Com space using J2EE, ColdFusion, WebSphere, Oracle 10g and other leading technologies.
• They were also required to be ADA & PCI Compliant. Typical application interacted with multiple systems & vendors, with Data Warehouse (Teradata) & BI tools (MicroStrategy, Cognos, etc.). Project Methodologies used were Six Sigma, Agile (Scrum) and Waterfall.
• s : Projects managed by me provided significant lift to the New Account Opening and Application Completion Rates (measured using CoreMetrics and other web tracking tools), improved Stability & Security of BAC online sites, and Automation of Critical Back Office Processes leading to substantial savings and Enhanced User Experience. The project teams, comprised of Global resources (offshore, nearshore & onshore), varied from 30 to 200+ and the budgets varied from $750K to $35M.

Project/Product Management Specialist

Confidential, Charlotte, NC

Responsibilities:

• Project Management responsibilities for development, maintenance and implementation of Business Intelligence & Reporting solutions at customer sites.
• Some of the BI tools used include MicroStrategy, Business Objects, etc.
• Other responsibilities included Assisting with Pre-Sales efforts, Creating Proposals & Proof Of Concepts, ROI documentation, Disaster Recovery Planning, Business Process Modeling and Revenue Assurance efforts.
• Lead projects with budgets between $100K and $300M and team sizes between 10 and 100 people. Resources managed included Senior Executives, Junior Project Managers, Project Managers from Client side, Tech leads, etc.

Project Manager

Confidential, Waukegan, IL

Responsibilities:

• Project Management responsibilities for development, maintenance and implementation of Global Customer Support applications.
• Customer Support applications include Siebel eMedical application (Call Center, Field Service, Contracts & Pricing, & Analytics modules), an AS400-DB2 & Visual Basic application, and a Gupta SQLBase Client-Server application.
• Responsibilities included leading complete SDLC, validation and regulatory activities. Also responsible for all interfaces to and from these systems. Some of the interfaces were to SAP 4.6C system (for Customer, Asset & Billing data), Manufacturing systems (for Inventory, Orders & Shipping data), Confidential Warehouse management systems (for Inventory & Shipping data). The size of the teams I lead for these projects varied from 3 to 15 people.
• Lead the design and development of the Data Warehouse interface to Siebel and the data repository for Customer Support department related data marts. Worked with the Cognos development group in the creation of Cubes and Web reports. The size of the Data warehouse was about 100GB and the size of the largest cube was about 1GB. The size of the team I lead for this project was about 10.
• Project and Program Management responsibilities for the development and implementation of Clinical Laboratory Services system. This system collects diagnostic and usage information from Abbott medical instruments installed at customer clinical labs. This data is then used for remote monitoring and troubleshooting of the devices, automated service ticket generation and for automated billing of customers. Technologies used in this application include J2EE, XML, SOAP, HTTP, SMTP and Oracle 9i. The team size was 10 people (BSAs, Developers, QA, etc.).
• Validation activities for the above projects included creating & executing IQs, OQs, PQs, conducting compliance assessment for CFR Part11 & HIPAA regulations, creating and maintaining Project History File (electronic format), proper documentation and approval of other SDLC documents like URS, SRS, SDD, SPMP, Trace Matrix, Design Review, Problem reporting and resolution as per QA guidelines, Validation Summary, Move-To-Production, etc.
• Lead a team for the development of a web based Sales reporting systems used by over 2000 Sales Reps. Cognos Powerplay was used to develop multidimensional cubes and ReportNet was used to create a dashboard. Unix Shell Scripts and Oracle Stored Procedures were used to transform and load the data into the Data Warehouse. Some reports were also published using Impromptu Reports. Lead the design and creation of the Logical & Physical Database and the metadata and Repository creation and migration. The size of the Data Mart was about 20GB and the size of the largest cube was about 0.5GB. There were 9 members in the team I lead.
• Systems Analysis, Design and Implementation of Sales Applications. Responsible for building tools that have improved the effectiveness of the entire sales force with highly visible results. Built a CRM/SFA tool that allowed both Online and Offline access to CRM data.
• Designed and implemented a number of web based applications and reporting tools that were used by about 2000 field sales personnel to increase their sales. The web applications were developed using VB, ASP, XML, Unix Shell Scripts and Oracle Stored Procedures. Developed a prototype Business Object universe and reporting system.
• Project Management Responsibilities included Creating Proposals and Proof-of-Concepts, Budgeting, Obtaining Approvals from Senior Management, forming Project Teams, Selecting and Hiring of appropriate resources, Creating Project Plans (using MS Project), Tracking and Reporting of Project Progress, Leading Teams of up to 12 people, Mentoring of Junior Staff, Goal Setting, Semi-Annual Performance Appraisals, Reviews at end of projects, etc.
• Managed the remediation of key existing systems and implementation of new systems to facilitate the complying of the FDA Validation requirements thus enabling the lift of the ban on the Division. Managed the redesign & re-architecture of the largest Lotus Notes based CRM application for use by over 2000 sales reps. Managed the development, testing, validation, gaining FDA approvals & marketing of a new Medical device.

Project Manager

Confidential, Rolling Meadows, IL

Responsibilities:

• Designed, developed and implemented the Customer Support Organization’s Data Warehouse .
• This warehouse included data from Scopus, Clarify and Versant, an Object-Oriented 3Com Knowledgebase database.
• Used ERwin to design the logical and physical database structure. Built two BusinessObjects Universes to provide reporting access to it. Created a web site for posting of the BO reports. I was the Supervisor of the two Universes and was responsible for the administration of the BO Repository.
• The size of the Data warehouse was about 5 GB and the size of the largest cube was about 1GB. The size of the team I lead for this project was about 7.
• Designed, developed and implemented a Data Warehouse for the Sales-out and Channel Inventory data. The data was collected from multiple Oracle databases and transformed to make reporting easier and faster. Used ERwin to design the database. Built a BusinessObjects Universe around this to provide the users with adhoc reporting capability. Developed standard reports that were refreshed nightly and posted on the intranet site.
• Designed and developed Vision, a web-based tool for management of High Availability Radius Proxy (HARP) Servers used for authentication of Wireless data (WAP) sessions. This tool will be used by a major telecom company in Japan to manage the hundreds of HARPs deployed all over Japan. This tool was developed in Java using JBuilder and consists of servlets and applets. The data is stored in XML format files and validated using DTDs. Xerces is used to parse the XML documents in Java and Xalan is used to transform the XML documents into HTML and plain text files using XSLT. The OO design and the design documentation was done using Rational Rose (RUP) tool.
• Designed, developed and implemented an Intranet based database application for consolidating and reporting of Channel Inventory information of various 3Com product lines. The web interface for Collecting, Validating, and Reporting of data was developed using NetDynamics, Java, JavaScript and HTML and the database used was Oracle 8.0.5. Used ERwin to design the logical and physical database structure and used Rational Rose for the OO design of the application. Set up ECXpert to automate the data file receipt, validation, acknowledgment and reporting process.
• Designed, developed and implemented a Marketing Decision Support System for consolidating various sources of (Web, BBS, Lotus Notes, data-warehousing vendors, etc.) Consumer and Product Registration information into one Oracle 7.3 database. The database structure was designed using ERwin and S-Designer. The product registration internet web site was developed using Perl and Confidential scripts and the desktop Client front end was developed in Visual Basic 4.0 - 32 bit and Crystal Reports was used for reporting. Stored procedures, written in PL/SQL, were used to process data and SQL*Loader was used to load the raw data. Rational Rose was used for designing & documentation.
• Responsibilities also included responding to RFPs, Creating Prototypes, Creating Project Plans (using MS Project & Rational Rose), selecting and hiring of appropriate resources for projects, leading teams of up to 10 people, mentoring of junior staff, annual performance appraisals and reviews at end of projects, etc.
• Gained extensive hands-on coding & development experience with many different software platforms, languages & tools. Worked at IP packet level coding, Network routing & switching programs & on systems dealing with very high transaction volumes ( greater than 1M / hour).