SUMMARY:

Financial Services Operations Professional with extensive experience working in premier investment bank and financial services organizations. Demonstrated expertise in investment management operations, including business analysis, project management, and client relationship management. Proven record of managing global cross - functional teams to develop new services and products. Possess working knowledge of multiple product lines: Equities, Fixed Income, Derivatives, Alternative Investments, and Retail Banking Products. Experienced in performing gap analysis and generating solutions to satisfy the business case. Control focused with a goal to mitigate operational risk. Demonstrated ability to multitask in dynamic environments and to deliver results.

SKILLS:

Microsoft Office: Excel, Word, and PowerPoint, Visio, Igrafx

Project Management support tools: JIRA Agile, HP Quality Center, MS Project, HP Project & Portfolio Management, Dashboards, Confidential ’s Wiki-link/Centralized document repository, Project Management Body of Knowledge PMBOK

RELEVANT EXPERIENCE:

Confidential, Newark, DE

Project Manager

Responsibilities:

• Define project scope, goals, and deliverables that support business strategy in collaboration with technology teams, business partners, senior management, and stakeholders.
• Utilized a Systems Development Life Cycle SDLC methodology, dual approach
• Waterfall and JIRA Agile for different phases of the project.
• Contributor on Corporate Actions e-Delivery project: JIRA Agile approach.
• Managed development of marketing/client communication documents and training materials for Investors, Client Services and Operations.
• Contributor on Olympic to OMNI migration project with focus on analyzing impact.

Confidential, Washington, DC

Director

Responsibilities:

• Managed all operations of a Confidential held in a Confidential master account administered by Confidential as custodian:
• Oversight of client service and custodial functions in support of the Confidential sponsored college savings account and scholarship products held in the Trust.
• Work closely with Confidential and Confidential cross-functional teams: Marketing, Legal, Technology, and Finance on issues related to product branding, product compliance with banking regulations, product scalability.
• Managed funds disbursement processing for the savings and scholarship products to program participants.
• Reconcile general ledger accounts and sub-ledgers in compliance with the Trust agreement.
• Collect and disseminate program metrics to Confidential and Confidential leadership to assess success of product offering

Confidential, JERSEY City, NJ

Vice President/PMO Business Analysis & Process Management

Responsibilities:

• Business Architect/Project Manager responsible for evaluating the feasibility of implementing enterprise-wide projects in excess of $1M in accordance with global mandated risk framework to mitigate operational risk.
• Utilize a Systems Development Life Cycle SDLC methodology based on the complexity and/or constraint of the project e.g. Waterfall, Agile
• Define project scope, goals, and deliverables that support business strategy in collaboration with technology teams, business partners, senior management, and stakeholders
• Author and maintain the following artifacts for new or modified business systems and processes
• Business Functional Specification Document BFSD ; Business Viability Assessment BVA ; Project Request PR ; Change Request CR
• Proof read and edit artifacts developed by business analysts prior to distribution to stakeholders
• Fixed Income trading desk, Prime Brokerage Services desk, and Foreign Exchange trading desk
• Manage vendor process for third party business solutions—RFI/RFP
• Participate in third party vendor contract process
• Facilitate project meetings with senior business leaders, trading teams, and operations managers
• Member of the Confidential Transition team: provided training on Confidential ’s trade processing platform: Netx360 in support of Citibank’s Private Bank
• Strong operations experience across multiple financial instruments and cash products/services
• Understand front to back processing: order entry, settlement, and clearing of product

Confidential, New York, NY

Vice President/Wealth Management Global Operations

Responsibilities:

• Performed human resource management, budgeting and project management in support of multiple internal business groups
• Managed Vice-Presidents, Senior Analysts, and Consultants
• Prepared annual department budget.
• Assisted in the re-engineering of the Wealth Management Control and Service departments to facilitate separation of duties and adhere to Confidential regulatory guidelines.
• Supported the marketing and launch of Confidential & CO brand issue debit card and check writing products
• Developed workflow processes for the new Cash Management department
• Determined staffing requirements and headcount utilization; established oversight procedures for reconciling fees to external vendor service at Mellon Bank
• Debit card/check writing products successfully piloted to 10,000 institutional, high-net-worth and affinity group clients
• Mitigated operational risk by creating solutions to existing and potential internal control weaknesses across the firm’s various business channels
• Performed oversight on custodial processes to drive operational control and efficiency improvement projects and generate productivity gains
• Used Six-Sigma methodology as the guiding principle for process improvement
• Established, monitored, and revised performance metrics via operational Dashboards
• Conducted root cause analysis on operational errors captured and documented by the firm’s Incident Reporting Tool
• Created a process model that married qualitative and quantitative metrics retrieved from the daily oversight and analysis performed by the Control analysts
• Re-engineered the distribution process for Merchant Banking Client statements
• Incorporated the use of computerized barcodes to automate the process and reduce errors