Sales Service Representative Resume Profile

Summary of Qualifications

Seasoned leader who thrives in a fast-paced environment. Adept at managing a variety of phases of a project life cycle from needs assessment through implementation. Skilled at customer relations and data management utilizing internal and integrated tools to optimize loyal customer relations.

Skills and Competencies

Resource Management	Project/Program Management	Vendor Negotiation
Excellent Organizational Skills	Skilled in Process Control	Budget/Cost Control
Accomplished Customer Advocate	Detail Oriented and Conscientious	Adept Problem Solver

Accomplishments and Certifications

Successfully managed single largest program production order more than 2 million in TimBar Packaging Display's history and several nationally recognized display programs
Awarded Commitment to Service Excellence award for 2nd Quarter of 2011 for managing a complex display order of 12,000 displays configured in 18 different display types that kitted and shipped over a 30-day ship window
Project Management Workshop Fred Pryor Seminars

Professional Experience

CONFIDENTIAL

Sales Service Representative

Assist in production planning, scheduling and communicating order specifics to customers. Resolve any ship date issues in a timely, professional manner communicating to sales and/or directly to the customer
Obtain quotes and production requirements for items that are produced on and off-site
Coordinating the creation and maintenance of credit accounts, recognizing and communicating to sales any sensitive issues that identify any potential problems with customer accounts that may prohibit placement of orders
Creating all supporting documents for approximately 200 different designs, adding to the customer owned inventory and managing warehouse levels
Manage the documentation process for order fulfillment, from inquiry to order and delivery to invoice, ensuring accuracy and customer satisfaction.

CONFIDENTIAL

Temporary Assignment

Evaluate current customer database using MS Excel then utilize search engines to update Master Data database in preparation for a corporate-wide data migration from existing computer software

CONFIDENTIAL

Project Coordinator/Customer Service

Managed strategic key customer display accounts from customer design concepts through on-time delivery to retail within budget
Researched and developed time lines, action plans, and task plans for easy and open communication with and between affected departments
Collaborated with outside Vendors to obtain samples for Designers and negotiate pricing to maintain budget
Created and executed internal budgets to support the customer budget
Developed alternative solutions to gain the desired outcome while maintaining complete integrity in the structure/design
Create factory specifications for estimating and quoting purposes
Collaboratively prepare extensive RFQ's
Using customer's supplied format
Created internal spreadsheet quote form templates to fill the internal system gap
Organized and executed 2MM order with 4 different display types kitted and shipped without error
Executed and managed 500K order of 12,000 of 18 different display types within a 3-week ship time
Proficient in the use of Pack Out Guides POG's , their changes and how it affects the total outcome of the merchandising chain and experienced in the use of shelving schematics and their connection to the sales analytics

CONFIDENTIAL

Marketing Coordinator/Customer Service

Liaison between sales and customer focusing on building a loyal customer relationship
Onboarded, coordinated the transfer of and managed new specialty substrate and its targeted customer
Developed timelines and action plans, in addition to collecting and cataloging various samples that showcase all of the companies capabilities regarding the conventional and digital printing processes in preparation for all print industry trade shows
Managed the production of the year-end customer gift calendars and gift card. Coordinated meetings and all communications with affected production areas and the calendar designer

CONFIDENTIAL

Account Manager Journals

Manage 39 customer accounts directing approximately 56 journals through various production processes throughout the manufacturing facility
Assist the sales team in identifying critical marketing areas and maintaining customer relationships in accordance with the philosophy of superior customer service and additionally researching, preparing and disseminating reports and complete account activities to customers, internal and external
Onboard new customers to guide them through a seamless transition of their journals into the companies' processes and through all phases of the production process

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