Lead Project Manager Resume

SUMMARY:

Business and IT professional Service Delivery Manager, Program Manager, and Project Manager with over 30 years experience developing, implementing, testing, and leading enterprise - wide Risk Management, Business Resiliency Programs including Business Continuity (BC) planning, Disaster Recovery (DR) planning, Crisis Management, Risk Management and Customer Service. Proven project leader capable of managing global projects and resources through all stages including design, build, implementation, testing and on-going life cycle management ensuring excellent service delivery in multiple industries and contracts.

AREAS OF EXPERTISE:

Business Continuity (BC) and Disaster Recovery (DR) - BC strategy development, plan creations and plan exercise execution. Develop Business Impact Analysis (BIA) and Crisis Management Programs, reporting, implementation and training for BC Plans. Perform IT/DR Risk Assessments, DR strategy development, DR Plan development, exercises, and maintenance. Develop and implement program management or project management for various engagements. Provide excellent relationship management, problem solving skills, customer service and support, process improvement, and strategic planning capabilities through outstanding verbal and written communications. Provide outstanding leadership, team building, and mentoring skills for all program or project engagements. Demonstrate proficient expertise in Excel, Word, PowerPoint, Visio and Project. Additional skills include - hardware planning and management, multi-platform OS knowledge, Six Sigma (Green Belt), ISO2001, Confidential, ITIL, LDRPS, Notify, TQM knowledge, MCSE Win2003, Novel CAN/CNE.

PROFESSIONAL EXPERIENCE:

Confidential

Lead Project Manager

Responsibilities:

Develop standardize plan templates and key scenarios for each application
Lead Senior Consultant responsible for interviewing 30 application owners and technical staff to build Application Recovery Plans for each Financial client - facing application
Analysis data gathered including Confidential spreadsheet, SOC 1 & 2 documents, SSAE16 documenting, identify gaps, risks/issues, document plans thoroughly and perform Tabletop plan walk through

Confidential

Business Impact Analysis Consultant

Responsibilities:

Senior Consultant responsible for interviewing and gathering information for 20 Business Functions
Identified Critical Business Process, Process RTO, Applications, (RTO and RPO), inter - department dependencies, process recovery priorities
Prepared and presented final report and Executive Presentation on BIA results

BCP Consultant

Confidential

Responsibilities:

Responsible for developing Departmental Business Continuity Plans for one Department and providing a standardize template and approach for developing other plans.
Managed daily status tracking and customer meetings

Project Manager

Confidential

Responsibilities:

Responsible for gathering application recovery details for 120 applications supporting 19 Business Units
Built Application Recovery Procedures based on questionnaire feedback and technical designs
Managed daily status tracking and customer meetings
Generated daily and weekly reports for management
Responsible for gathering application recovery details for 120 applications supporting 19 Business Units

Service Delivery Manager

Confidential

Responsibilities:

Managed multiple contracts totaling over $1.5 million dollar annually across various industries by directing and managing all IT services for project delivery.
Provided day-to-day contract and service level management and oversight
Identified and built program management key factors and individual project plans with critical milestones for each test execution, event preparation or life cycle management.
Managed multiple DR test execution projects through four phases -- service transition, test preparation, test execution, and life cycle management

Senior Consultant (Business Continuity Resilience Services)

Confidential

Responsibilities:

Provided over $5 million dollar consulting services for multiple clients over seven years.
Services provided included Risk Management, Business Resiliency Planning - Business Continuity (BC), Crisis Management (CM), and Disaster Recovery (DR) consulting services to external enterprise-wide clients.
Technical consultant with ability to assist client with the assessment, development and design of both their BCP environments and IT architecture solutions.

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