SUMMARY

• Results - oriented, highly motivated PROGRAM DELIVERY and ENGAGEMENT MANAGER with over 20+ years of experience in leading and delivering large scale IT projects.
• Experienced in managing end-to-end project lifecycles in Health Care, Finance, Telecom, Consumer and Technology industries in the global environments.
• Highly organized and motivated, self-starter with strong process and leadership skills, with a focus on closing gaps between business and technology teams.
• Solid functional knowledge, including but not limited to strategy, business development, manufacturing, supply chain, product development, project management, marketing and sales.
• Dynamic leader who builds high-performance teams and responds rapidly to changing priorities in fast-paced environments.

TECHNICAL SKILLS

• Pharmaceutical GxP Knowledge
• Team Leadership / Development
• Incident Response
• Managed Service Operation
• Budget and Planning
• Product Management
• Engagement Management
• Managed Services
• Change and Risk Management
• Contract Management
• Vendor Management
• Program management
• Relationship Management
• Enterprise Application Support
• Strategic Planning

PROFESSIONAL EXPERIENCE

Confidential

PROGRAM / ENGAGEMENT MANAGER

Responsibilities:

• Led 8 Projects for Global Eagle (Staff Augmentation, Digital Content Supply Chain (DCSC), Salesforce Oracle EBS middleware Integration, Oracle Hyperion Application Support, Oracle EBS Functional/Technical Support and Salesforce Application Support, Kofax to Oracle AP, SSO (Single Sign-On)).
• Successfully Implemented Oracle EBS MRP Project.
• Led Global teams, both offshore/onsite critical resources.
• Put in place proactive plans to ensure deliverables for ERP Oracle EBS (SCM, MRP, OM), CRM. Help Desk, Etc.are met.
• Contributed to migration from GP (Great Plain) to Oracle EBS, Salesforce to Oracle EBS and HCM to ADP.
• Built and Delivered Managed Service for Oracle EBS, Salesforce, Oracle HCM Cloud.
• Built and Provided Full Managed Infrastructure support, including Nephele Platform, Service Request fulfillment, ITIL-compliant processes and service delivery, Continual Service Improvement, Strong Governance, Flexible Support Models.
• Working with Stakeholders/CXO/VP’s/Directors in Global Eagle to met the expatiations.
• Led projects progress against a required timeline, coordinated and controlled activities to ensure projects are delivered on-time/budget.
• Conducting Weekly Client, key stakeholders status meetings to communicate, identify and mitigate project risks. Hosted a Steering Committee Monthly update meeting.
• Led more $10+ Million projects for Innova Solutions MSS for Oracle EBS, Salesforce, HCM cloud-based, Integration project for Salesforce, HCM Cloud and DCSC (Digital Content Supply Chain).

Confidential

VICE PRESIDENT, PORTFOLIO STRATEGY

Responsibilities:

• Portfolio / Program / Project Planning - Developed organizational structure to address specific needs of the portfolio Organized strategic and mission-critical IT Projects and Programs involving multiple partners, spanning multiple disciplines, geographic areas and cultures.
• Release Manager - Managed all phases of project development and implementation by ensuring that business deliverables were completely satisfied, on time and within budget. Overall responsibility to deliver technical solutions to business problems within scope, budget, schedule and quality constraints while providing leadership to the team. Drove process improvements and operational stability.
• Risk Management - Oversaw resolving issues for the entire portfolio and across multiple platforms(Plan, Execute and monitor; Financials / Budgets: Managed all aspects of the business case.
• Communications - Led steering committee and managed all portfolio communications activates through Senior Director + levels; Security and compliance - External and Internal vulnerability, wireless security, Data Privacy, PCI, IT.
• Security Governance - Physical Security, IT Regularity Compliance Reviews, IT Security Process Review, Data Governance, Infrastructure security and others; - Budget / Financial Management, including Business Case completion.
• Disaster Recovery and Issue Management: - Ownership for large complex technology programs with multiple simultaneous and interrelated projects; Worked with Stakeholder, Business Persons and senior management for more functionality and enhancement with change management process; Managed to Upgrade of PeopleSoft CRM/HCM/FSCM from 9.0 to 9.1; Coordinated with PMO for End to End project progress and raise red flag for any risk or Change.

Confidential

IT PROGRAM DELIVERY MANAGER

Responsibilities:

• Managed GxP related Programs and Projects at Pfizer Client (Desk Top Procedures/Standard Operating Procedure Documentation)
• Led the PeopleSoft security team to meet the SOX (Sarbanes Oxley) Audit.
• Conducted BIA (Business Impact Analysis) assessment, worked with the team to define critical time-sensitive systems and business functions
• Facilitated training with critical support staff and management.
• Developed ad-hoc presentations for senior management.
• Conducted business impact analysis, risk assessments of critical systems and business functions.
• Oversaw the integration of all service delivery units and constantly improved the quality and inter-working of the whole ‘virtual’ service team, including suppliers, to ensure a seamless end-to-end delivery of services for clients
• Followed industry-standard HPE Project and Portfolio Management Tools and Techniques,
• Ensured that all the Quality Gates (Quality Gates are used to enforcing phase containment between phases of a project, designed to prevent issues from an earlier phase compounding in the latter stages of a project and are formal checkpoints and often represent the transition point between teams) are met in the entire project lifecycle.
• Developed UAT strategy, QA test scenarios, test scripts and test cases for Core HR, eRecruit, Benefits, ePerformance, Talent Acquisition Management (TAMs), education, and query/report.
• Responsible for proactively monitoring the production and non-production database environments to identify any contention or table-level locks which may degrade intensive business processes (example: financial data ledger loads, PeopleSoft online processing, PeopleSoft automated batch processing; people tools 8.53, 8.54, 8.55).
• Single Point of Contact for Unilever PeopleSoft HCM 9.1 approximately 50+ countries worldwide has been maintained on one Database, which was outsourced to the Accenture team.
• End-to-End PeopleSoft Application Upgrade and enhancement, including functionality such as view payslips for all employees across Global.
• Provided technical support for customer disaster recovery exercises during pretest conference calls, second-level problem escalation and troubleshooting. Provided support in a disaster recovery testing environment. Performed Professional Services engagements as required.

Confidential

PROJECT MANAGER

Responsibilities:

• Led team to Upgrade of PeopleSoft HCM/FSCM from 9.0 to 9.1 and Involved in analyzing, designing, developing, debugging, and upgrading various projects for modules on PeopleSoft HCM/FSCM.
• Coordinated with Stakeholders, Business and Senior management for more functionality and enhancement with the change management process.
• Coordinated with the Business, Functional and Technical Lead to convert the BRD to FRD and from FRD to TDD (Technical Design Document). Engaged with the support team and Support Mechanism for day to day operations like Budgeting, Re-sourcing, Future Roadmap and Assessment.
• Directed activities within the DR program including information security audits, establishing disaster recovery processes, development of continuity plans, recovery support, and critical systems recovery.
• Developed and updated Information Technology Contingency Plans providing overall management in DR program capabilities regarding applications, infrastructure recovery, information security, crisis management, and disaster recovery compliance/audit initiatives.
• Developed policies and procedures for disaster recovery initiatives. Facilitated testing of procedures, wrote after-action reports, and updated plans based on corrective action findings.
• Updated Disaster Recovery Procedure Annex Plans. Implemented policy guidance for Emergency Notification.
• Coordinated and facilitated Disaster Recovery testing for business units/critical systems. Provided guidance and wrote the policy in support of standardization for System Recovery.