SUMMARY

• More than 10+ years of expertise in all areas of Business Systems Analysis and Project Management activities including but not limited to Requirements Gathering, Analysis, Solution Definition, Technical and Functional Specification documentation, Testing, Implementation and Communication. Possess a thorough understanding of the Software Development Life Cycle (SDLC), system architecture principles and testing methodologies.
• Experienced user of MS Office Suite MS SharePoint, Visio, Pivot Tables, Remedy and Business Objects.
• Expertise in analyzing and understanding business processes, workflows, roles, data needs, challenges and opportunities for the project and/or functional area.
• Adept at understanding the business workflows and creating UMLs like Visio to develop/document the process and data flows.
• Identified business needs and defined solutions that meet business needs, goals, or objectives.
• Identified areas for improving efficiency, shortening of test cycles, and automation of test scripts and recommended solutions for improvement.
• Strong Troubleshooting, Problem solving, Analytical & Design Skills.
• Good Experience with Autosys.
• Experience working on reporting tool - JIRA
• Experience working on Confluence
• Generated reports using MS Excel and created Pivot tables.
• Experienced in use of data analysis tools, creating use cases.
• Experience in preparing RFP (Request for Proposal)
• Experience on Data Centre Management (DCM)
• Experience working on Agile and Waterfall methodologies.
• Conducted and Participated 2-weeks Sprints and Daily Scrum meetings
• Experience in conducting JAD sessions for the system requirements.
• Implementation of MS Dynamics 2011 (PRM): Upgrading CRM server from RU 8 and to RU 14
• Knowledge and experience in supporting different databases like Oracle and Sybase.
• Experienced in working with different teams such as Network Engineering, Database team and application teams to resolve the issues and provide Customer Satisfaction.
• Expertise in implementation and designing of disaster backup and recovery plan.
• Experience on working on tickets generated and solve the issues in quick times to help customer.
• Provided production support in an on-call rotation in a 24x7 environment.
• Excellent analytical, oral, written, communication and problem-solving skills and good Team Player.
• Excellent problem solving, analytical, strategic planning, conflict management, and decision-making skills.
• Experience in supporting trading applications.
• Prior experience on Java based Applications Support.
• Extensive experience in providing 24/7 Application production support for Mission critical and Business critical applications.
• Experience in generating Business Object and Tableau reports.
• Experience in creating daily and weekly reports.

TECHNICAL SKILLS

Operating Systems: IBM AIX 4/5,6Solaris 8,9,10, HP-UX 11i, Windows XP,03/00/NT4.0.

Web Servers: Apache Http Server, J2EE, Blade server, IIS 4.0/5.0, MQ Series.

Languages: C, C++, JavaScript, HTML, SQL.

Databases: Sybase 12.x, Microsoft SQL Server, Oracle 9, 12g

Scripting: Bourne, Bash, KSH &Perl, UNIX

Application Servers: WebLogic, WebSphere and JBoss

Other: FIX Protocol Version(s) 4.0 and 4.2, Charles River OMS Version 7x AutoSys, BMC Remedy.

PROFESSIONAL EXPERIENCE

Confidential

IT Analyst/Project Manager

Responsibilities:

• Act as a liaison between Business, Development and Production teams.
• Prepare Run books for different applications in different environments.
• Gather and document the requirement from the Business and assign it to the developers for implementation
• Build/Support different Infrastructure environments (Dev, Test, Acpt, Performance and Prod) for different applications in EDI Security Master and Party Master
• Facilitate/support server builds (Application, Tibco, JBOSS) and see they are delivered within the given time frame
• Creation/support of file systems, directories and files for different environments.
• Trouble shooting Job failures and facilitating/coordinating the issues with different teams and resolve them within the given SLA's
• Performed pre-implementation and pre-prod steps for different applications
• Implemented and facilitated support for IDR - Informatica Data Replicator 9.6.2 (for replicating the data into EDW, Oracle to Netezza)
• Coordinating the downtimes of different environments with different teams
• Prepared/Finalized the reboot schedule for servers in different environments
• Track and send weekly reboot schedule to different teams/Management
• Successfully coordinated Windows 8.1 UAT Testing by conducting/attending meetings and took a signoff from the concerned Manager/Director
• Performed Internal and External Business Shakeouts for different application after a Release/Migration in order to give a Go/ No -Go decision.
• Raise concerns if any to the technical teams and report the same to the higher Management.
• Run the daily 9AM call to track the updates of current issues, defects, enhancements which will be fixed for the next migration
• Worked on Waterfall methodology but later moved to Agile.
• Conducted and Participated 2-weeks Sprints and Daily Scrum meetings to track the project deliverables.
• Managing/coordinating migrations in different environments (SIT, UAT, iUAT, Prod)
• Creating and tracking tasks/stories via Kanban board
• Gathering release notes from all dev POC's before the migrations and verify the components as per the release notes
• Verify with RM (Release Management) team whether the component list matches with theirs to avoid confusion during the day of migration
• Conduct meetings with POC's from different teams and share the migration plan to see all the respective resources are available/assigned for the migration
• Note minute by minute migration activities and contact the concerned person from respective teams to see the gaps are filled if any
• Verify all the post migration steps are completed to give a GO/NO GO for the Migration/Release
• Send updated report of the migration to the Management
• Raise concerns if any in the 9AM call and see they are rectified or assigned to the appropriate POC to resolve it.
• Primary POC for Single Family Mortgage Operations team.
• Provided Release Management guidelines and support for the deployment of technical releases impacting Single-Family Mortgage Operations (SFMO).
• Facilitated Cash Relax Edit requests, access and End User Computing tools (EUC’s) maintenance.
• Process requests such as reviewing and testing Loan Activity Reporting (LAR) files and ARM plan creation/updates.
• Support SFMO to address issues and potential concerns with releases to eliminate any impact to the business such as questions, inquiries and all other support that is needed from the Business Teams, Technology, UAT, Acquisitions and Master Servicing.
• Performed Business Shakeouts for ‘Single Family’ Applications in order to give a Go/No-Go after the Release/Migration. knowledge of BOTS (Robotics) running on Blue Prism version 6.3 (Robotic Process Automation).

Confidential

Business/IT Analyst

Responsibilities:

• Involved in Requirements Gathering, support to solutions definition, testing and implementation.
• Act as a liaison between Business, Development and Production teams.
• Analyze and understand the business workflow and use of UML like Visio to develop process and data flows to assist the testing and technical teams understand the business process and data flows.
• Analyzed the functionalities of the application and its interfaces to identify the problem areas and areas to target for improvement.
• Created project documents like Business Requirements Document (BRD), Specification Requirements Document (SRD), Solutions Design, Functional and Technical Specifications documents etc; analyze and provide feedback wherever necessary.
• Conducted feasibility study and risk analysis on the requirements and solutions and provide feedback.
• Worked on Agile methodology.
• Preparing and maintaining Requirements Traceability Matrix (RTM).
• Conducted JAD sessions for the system requirements.
• Assisted Manager to prepare RFP (Request for Proposal).
• Involved in fetching and displaying data using SQL queries.
• Experience in generating daily, weekly and monthly reports using Pivot Tables in Excel per the management requirements.
• Conducted and Participated Scrum meetings.
• Implementation of MS Dynamics 2011 (PRM): Upgrading CRM server from RU 5 to RU8 and to RU 14.
• Created customized dashboard for users in PRM
• Managed multiple scheduled reports for users in 2011 CRM dynamics.
• Installation of Dynamics CRM 2011 outlook plugin and managed various level of roles for multiple users.
• Implemented the logic to catch duplicate detection of accounts.
• Provide Knowledge transfer, conduct walkthroughs, presentations and coordinate clarification sessions for the technical and testing teams.
• Contribute in estimations for the project, identify and log project milestones and periodically report to management throughout the life of the project.
• Assisted peers from the Support teams as well as with team members within specific assignments using my subject matter expertise.
• Works with Application Developers to analyze and develop conceptual design of system components.
• Involved in Configuration Management, Requirement management and Release management.
• Provide technical and procedural support for User Acceptance Testing (UAT).
• Worked with a team of 10 in the development of a portal initiative and assisted development team on design requirements and data analysis.
• Acted as first line of business contact and primary coordinating representative for multiple Confidential Partners/Customers in resolving testing defects and related issues.
• Provide support to different applications installed on Unix/windows platforms in Production, Development and Test environments.
• Worked on Remedy ticketing system.
• Provide support to different applications installed on Unix/windows platforms in Production, Development and Test environments.
• Generate daily/weekly/monthly reports for the management mainly to see whether all the production and development tickets are taken care of within the given SLA’s.

Confidential

IT Analyst/Application Analyst

Responsibilities:

• Coordinated with the POC’s (Point of Contact) of various groups to gather requirements and setup the monitoring procedures.
• Played a key role in setting up the process and also in refining the process with the objective of minimizing the process time.
• Conducted regular review sessions with the POCs and the Analysis team to ensure the smooth functioning of the processes and updated the progress to the manager.
• Experience in Business object reports.
• Worked as a project coordinator for TRAM finding remediation of different applications.
• Conducted JAD sessions for the system requirements
• Developed schedules, assigned work duties and lead project meetings.
• Experience in working on Business Resiliency planner tool.
• Developed test plan and test cases by frequent communicating with Developers and Business.
• Provide 24/7 application support to more than 50 financial applications used in the Mortgage Industry (Single Family and Multi Family).
• Experience in working on Remedy ticketing system.
• Support Autosys batch processes
• Developed understanding of the AutoSys tool and worked effectively in using it for the batch processes, updating JILs and leading the batch monitoring efforts.
• Worked as L2 primary on call for Non-MSP on rotation basis.
• Lead/participated in Change Management and Change Advisory Board meetings.
• Leading major incident calls, leading problem management and writing post problem reviews.
• Understands the customer needs and strives to meet to their satisfaction.
• Done credit score evaluation for all the applications.
• Knowledge of Pricing and Selling systems (Single Family and Multi Family).
• Prepared SLA documents for different applications.
• Prepared DR (Disaster Recovery) plans for different applications by gathering information from the Business, Developers and Production Support team.
• Worked on Sybase and Oracle databases to verify data at backend by writing and running queries.
• Worked on JBoss, Websphere and Weblogic application servers.
• Experience in performing Database modifications (Dbmods) in Oracle and Sybase.
• Conducted weekly status meetings.
• Supported UAT’s, migration’s and Release’s for different applications.
• Stop/start application/infrastructure services using IEOPS.
• Monitor systems to proactively identify potential issues.
• Support of a multi-tier system infrastructure, deploying dynamic web based applications and services running on a multi-faceted mix of OS and hardware platforms based application systems mostly installed on UNIX/Linux servers.
• Manage exceptions, escalations, and cancellations to prevent system instability.

Confidential

IT Analyst

Responsibilities:

• Effectively communicate with the trading desks, Portfolio & Investment control in NA, Europe and Asia.
• Extensive experience in providing 24/7 Application production support for Mission critical and Business critical applications.
• Experience and understanding of working with multiple Regional and Global IT teams (Servers, Infrastructure, DBA, UNIX, Windows Support, Development)
• Conducts regular Incident reviews and Manage Major Incidents through Service Outage Management Process. Coordinate resource and communicate with management and affected users progress on resolution. Perform Problem Analysis Cause Elimination (PACE) after Incident Resolution.
• Support Autosys batch processes involving Power center / DDS transfer and perform troubleshooting by looking at UNIX scripts, stored procedures or database SQL processes, running database queries and reviewing data to determine point of failure.
• Provide On call/Pager weekend support on a rotational basis.
• Experience working on BMC Remedy Incident Management Version 7.0.01 Tool.
• Develop and maintain the Incident Management process and procedures and Perform Problem Analysis.
• Maintain system check shell scripts to automatically monitor system usage, availability, interface connectivity and network connectivity.
• Notifies Business users and Application teams about significant delays to the batch cycle that might have impact to the CG's business.
• Worked also with HP OVO monitoring system
• Worked on JBoss, Websphere and Weblogic application servers.
• Setup 35 FIX broker connections and various Algos. Coordinated with broker like Bloomberg, CITI, Deutsche Banc, Goldman Sachs, Merrill Lynch and Morgan Stanley etc.
• Direct interaction with Business users working with other Support groups like UNIX, Windows Server Teams, Network Operations, DBA & Storage teams.
• Support trading desks, answer broker calls on cash/program orders. Check allocations, executions in FIX Cameron logs and Engines.
• Manage Application take-on status, Disaster recovery process through Share Point. Experience with Change Management and working with the teams trying to assess and document the impact and recovery plans.
• Supported J2EE, CORBA, Oracle Order Entry systems running Tibco Rendezvous on Web logic cluster on a distributed computing environment.
• Problem Management for production incidents, ensuring effective and timely resolution
• Perform OS patching and upgrades in Windows and Unix Environment.
• Perform monitoring and tuning of both physical and virtual servers.
• Programming PERL, Sybase, Oracle, UNIX Shell Scripts.
• Install Applications and Tools required by the Application and Database Teams.
• Performs monitoring of Business Critical intraday and Nightly Batch Cycle and performs Batch Trend Analysis.

Confidential

IT Analyst / Application Support

Responsibilities:

• Application support for hospital management billing system. End user support, critical Incident Management. Infrastructure support. Batch Support.
• Provided support for development environments and teams in activities such as troubleshooting and performance tuning
• Prepared audit report for the current environment
• Add/Edit and delete printers and managed almost 300 printers.
• Managed LPAR’s using HMC on p570 and p550 machines.
• Supported and configured for IBM p5- (550, 570), servers running IBM AIX 5.3
• System & backup management using MKSYSB.
• AIX systems administration and troubleshooting AIX 5.1, 5.2,6.1
• Created user accounts and groups and performed user account management
• Logical Volume Management (LVM) of AIX.
• Predefined and Customized Volume Group management on AIX
• Disk Replacement Strategy on AIX.
• Performance Management & Tuning of AIX UNIX Kernel.
• Software installation and maintenance.
• Installation and administration of peripherals.
• Security, users and groups administration
• Working with HEAT ticketing system
• Monitoring of severs on daily basis and troubleshoot if any errors occurred
• Create standard LPAR and DLPAR operations.
• Created File systems, creating users, customizing user in Clustered environment.
• Installation and migration of AIX 6.1/5.3/5.2/5.1 on IBM p-series using mksysb standard image CDs and NIM installation.
• Performed daily backups, (incremental /full backups) restoration of data using Tivoli. Upgrading TSM and configuring it on Client side.

Confidential

IT Analyst

Responsibilities:

• Monitoring and troubleshooting AIX/WINDOWS servers
• Installation and configuration of BMC patrol monitoring tool.
• Troubleshooting network problem with TCP/IP
• Analyzed and developed technical documentation detailing system integration and system performance or information security
• Conduct necessary upgrades, backups and maintain user accounts, granting and managing permissions.
• Network monitoring of LAN/WAN Networks
• Created documentation for implemented changes.
• Worked in a planning team for EFH transformation project and ONCOR entanglement project
• Acted as a test subject to verify existing documentation, correcting and updating as needed.
• Participated in project planning if assistance was requested.
• Create AIX system and database process documentation and generate monthly reports on system activity and systems metrics.
• Worked closely with the team involved in the architecture of AIX servers for EFH/ONCOR projects
• Prepared RFP (Request for Proposal) to the build the Architecture of servers.
• Extensively involved in interviewing, hiring and developing a team for BB&T
• Install, configure, and maintain UNIX operating systems and system software, and provide hardware, backup and recovery, system monitoring and disaster recovery.
• Additional responsibilities include system availability and performance management, and capacity planning assistance.
• Worked very closely in the datacenter to evaluate the technical information of AIX/Solaris servers.
• Planned, configured, and tested LPARs using HMC running AIX 5.2/5.3/6.1.
• Responsible for taking backup of LPARs profiles and VIO servers and clients.
• Performed user account management, data backups, and users’ login support.
• Performance analysis and monitoring of AIX operating systems.
• Creating and supporting user accounts and file systems. Handling the daily and weekly backups of rootvg via cron.
• Applied software maintenance, program fixes and keeping the system software releases current.
• Excellent analytical and problem solving skills support backup and recovery, performance and tuning of AIX OS.

Confidential

IT Analyst

Responsibilities:

• Responsible for installing, configuring and Maintenance and Systems Development of AIX 5.1/5.2/5.3 servers.
• Extensive use of LVM, creating Volume Groups, Logical volumes, and disk mirroring, Fix the Problem with the partially mirrored Logical volumes.
• Perform User Account management, data backups, and user’s logon support.
• Responsible for setting up the AIX environment from the scratch right from planning, creating LPARS, Installing AIX, setting up NIM, creating clients, restoring mksysb’s to support the servers in production.
• Responsible for NIM installation, setting up NIM servers, clients, define the resources, Alternate Disk Migration with NIM.
• Responsible for taking system backups mksysb, mkcd, savevg and savevgcd also make system backup through NIM, making archives of files and folders.
• Software installation, updating and trouble shooting on systems using NIM and media.
• Responsible for configuring User Authentication for the AIX systems using LDAP.
• Administering and troubleshooting of AIX HACMP Cluster
• Development in PERL for automatic user addition/email addition/deletion and username verification.
• Supported HACMP (5.1/4.5) Cluster in IBM-pSeries (P690, P670) systems.
• Proficient in handling and resolving HACMP event failures as well as handling application start and stop script failures.
• Installed AIX 5.3 on JS22 Blade Server
• Installation/Administration of TCP/IP, NIS/NIS+, NFS, DNS, NTP, Auto mounts, Send mail and Print servers as per the client’s requirement.
• Responsible for Configuring VLANs on IBM Bladecenter, Nortel Switches, and CISCO switches.
• Expertise in installing, configuring and troubleshooting on JS20 and HS20 Blades in IBM Blade center.
• Responsible in Configuring the Nortel and Cisco (Zigmo and Elmo) Switches for IBM Blade Center.
• Installing and configuring LDAP on AIX and windows Expertise in making user groups
• Good understanding of Advanced POWER Virtualization on IBM p5 Systems.
• Day-to-Day trouble shooting for the end users on AIX based applications.
• Work with DBAs on installation of Oracle, restoration and performance tuning.
• Attend team meetings, change control meetings to update installation progress and upcoming changes in environment.

Confidential

IT Analyst

Responsibilities:

• Configuration and management of Win Server 2003/2008/2012 , XP, Vista, Win 7 & Win 8.
• Creating Users in active Directory & configuring in the Domain and maintaining group policies.
• Maintaining Symantec Antivirus Corporate addition Update & Admin scan.
• Managing Virtual Machine Snapshots.
• Maintaining & managing the machines is the domain network.
• Installing & troubleshooting like; various client application software’s.
• Troubleshooting the client application, system, networks and diagnosing and solving hardware / software faults.
• Backup of Data & Mails in domain server.
• Keeping track on all Servers, PCs Workstation’s Laptop, repairing skills and replacing parts and testing.
• Maintaining Mails in Outlook Express and MS Outlook.
• Maintaining & Managing the network
• Repair all Systems LAN, WAN and Internet Connection.
• Installation Red hat Linux and Windows server installation
• Active Directory and DNS configuration
• DHCP configuration
• Daily backup on Tape drive
• Router Configuration
• Monitoring services from the servers