EXECUTIVE SUMMARY:

A highly experienced, results orientated Technology leader with 15+ years of experience including senior - level leadership—spanning from Strategic IT Program Management to IT Infrastructure Operations, Service management, and Business Continuity. Proven track record for transforming, building and optimizing best in class infrastructures and operations that enable a business to grow in today’s disruptive digital world. Well organized results-oriented individual defining enterprise technology strategies/solutions that reduce costs, using the latest technology (cloud, IOT, SDN, big data) which improve efficiencies and support organizational goals. Excellent communicator focused on building strong client relationships. Blended style management skills, capable of leading and motivating individuals to maximize levels of productivity while forming a cohesive team environment. Committed to quality and service excellence with aptitude for launching new technology operations, including client and vendor relationships.

CORE QUALIFICATIONS:

• IT Strategy & Execution
• Team Leadership
• Solution Design
• Project Management
• Technology Integration
• Budget Management
• Digital Transformation
• Problem Resolution
• Productivity Improvement
• Vendor Management
• Stakeholders Management
• Leadership & Talent Management
• Outsourcing Cost Control / Reductions
• Recruiting and Hiring
• Cloud Strategy

PROFESSIONAL EXPERIENCE:

Confidential, Coral Springs, Fl

Consultant / Sr. Implementation Project Manager

Responsibilities:

• Developed Strategy for Managed Services model aligned with Customer expectations
• Business process improvements
• Integrated LMS with Student Information System providing Single Sign On and automated Student course registrations, attendance and grades posting.
• Strategize development of Confidential cloud based scheduling product
• Implemented Lead Flow Automation

Confidential

IT Project Manager

Responsibilities:

• Managed Enterprise wide global IT infrastructure and Applications poject
• Managing procurement and implementation of Construction Cost Estimation System
• Achieved 67% annual cost savings with procurement of Offsite Storage Facility for the organization
• Led roll out of MACs in the organization
• Led the Workday implementation for MEA and infrastructure refresh for Advanced Rendering platform
• Managing procurement and implementation of Project Management Information System
• Manage program budgets, resource allocations and client relationship.
• Managed MEA Smart Cards roll out

Confidential

Manager IT Infrastructure Operations

Responsibilities:

• Managed a team of eighteen IT professionals supporting Network, Data Centers, Disaster Recovery facilities, ERP applications, telecommunications, servers, storage and Databases.
• Managed $6M operational budget for all Infrastructure hardware, software, Data Centers and staffing requirements.
• Organized partnership driven functions to better support business unit goals
• Within one year improved the customer service survey results by over 50% to 94% satisfaction without increasing OPEX/CAPEX.
• Saved $1.5M over 2 years on Capex/Opex by building relationships with vendors and negotiating prices for new hardware and renewals.
• Championed first successful implementation of Software Defined Network in the country.
• Achieved over $75k in annual savings by adopting virtualization, while reducing the carbon foot print.
• Authored and led the implementation of ITS Cloud strategy setting the stage for Digital transformation.
• Actively participated in steering teams for new technology adoption while managing business expectations.
• Planned and managed infrastructure build outs for Capital projects.
• Established ITS Infrastructure goals aligned with University strategy and developed five-year roadmap.
• Transformed the team to be a customer Centric organization and ITS to be a valued partner of the business
• Prepared department budgets and conducted continuous evaluation of the technology contracts.
• Led Network segregation eliminating network congestion while satisfying Cyber Security and ISO 27001 audits.
• Managed quarterly power redundancy tests for the Data center.
• Promoted services improvement plan driven by ITIL-based policies and procedures that addressed incident, problem and change management.
• Participated in establishment of Qatar National Research Network
• Participated in Steering Committee for Qatar Internet Exchange Point
• Lead cross platform migration of Oracle EBS while reducing payroll processing time by 12 hours.
• Achieved performance driven ROI by migrating Banner ERP to Oracle Exadata.
• Responsible for staff and student email migrations to cloud while realizing storage cost efficiencies
• Implemented Citrix Virtual desktops in private cloud offering Anytime Anywhere learning
• Implemented and Managed Virtual Reality Lab
• Implemented self-serviced Automated server provisioning for Business units including research department
• Automated imaging processes and implemented remotes support utilizing Microsoft System Center.
• Instilled culture of DevOps in the infrastructure team.
• Encouraged and supported continuous skill-based for the team.
• Responsible for regular maintenance, upgrades, and updates to IT-managed technology resources.
• Adopted Hyperconverged infrastructure approach introduced agility in the operations.
• Continuously monitored the availability, performance and capacity forecasts of IT resources.

Confidential, Davie, Fl

Senior IT Project Manager

Responsibilities:

• Planned and managed implementation of Cornerstone Talent Management System
• Managed Network segregation for Cyber Security team.
• Managed Implementation of Citrix across all Dental centers
• Continuous improvement in Project Management processes
• Planned and Manage centralization of Active Directory Services

Confidential

Manager Academic Technology and Innovation

Responsibilities:

• Established the strategy for Confidential as an open Portal allowing for online classes
• Developed iCampus business requirements with strategic vision in mind
• Lead the implementation with offshore teams
• Launched first phase in Confidential
• Strategy planning for al Technology
• Developed al Technology three year road map for emerging and assistive technologies

Confidential, Fort Lauderdale, Fl

Senior IT Program Manager

Responsibilities:

• IT roadmap and budget development - Analysis and input to strategic plans for WAN expansion and IT centralization
• Planned and timely completion of onshore offshore outsourcing project resulting in 30% cost reduction
• Strategize and Led the outsourcing of Kaplan Data Center operations.
• Planned and Lead migration of messaging to Gmail for all staff.
• Lead cloud migration project by for business applications suitable for virtual environment reducing the operations cost.
• Enterprise wide upgrades of integrated Non production and Production systems.
• Led team of 15 engineers in complete build out of Telecommunications and IT infrastructure with Disaster recovery Datacenter.
• Managed $400k Microsoft Exchange 2007 upgrade; Consistently cited by Chief Information as “getting the job done” based on knowledge of IT infrastructure.
• Managed $2.3M international WAN expansion for Confidential International; lead team of 13 onshore and offshore engineers. WAN expansion included migration of 5 corporate offices and 11 campuses across Europe to centralized MPLS and Wireless network, centralized Active directory, and centralized messaging with VOIP.
• Lead $500k Technology build out of Kaplan Virtual ; lead team of 5 engineers’ contractors and real estate team to fully implement Telecommunications and IT infrastructure
• Implemented template of CampusVue (Student information systems) upgrades at Confidential . System requires 4 upgrades per year.
• Budgeted and Managed Student Information System implementation for 11 Campuses across Europe
• Planned and Lead implementation of ImageNow (Document Management System) as a SaaS model for Human resources.

Confidential, Boca Raton, Fl

Implementation Consultant

Responsibilities:

• Lead full implementation of Student Information Systems with Data Conversion for the Higher in for profit industry
• Designed business processes reflecting student life cycle to fit clients’ needs; analyzed, configured and provided on-site for modules pertaining to Student Records, Student Accounts, Financial Aid, Placement and Admissions.
• Assisted non-technical professional staff, executives and technical staff in making consistent and accurate interpretations of data.
• Tracked changes and issues in business policies and institutional procedures that would require changes or additions to the institutes’ Data Elements.

Confidential, Miami, Fl

Implementation Manager

Responsibilities:

• Managed full cycle implementation of $750,000 CRM solution for support call center.
• Implemented workflow procedures to maintain 99% SLA.
• Managed the team of 4 engineers in full cycle implementation of Microsoft commerce server.
• Managed the team of 3 engineers in full cycle implementation of Microsoft Mobile Information Systems.
• Managed a team of 6 engineers in beta testing of Windows XP.
• Provided proactive top-level leadership to technical support staff for dedicated clients.
• Responsible for problem identification and facilitation of resolution.
• Functioned as a partner with the management team to ensure that world class customer service is provided to all clients via phone, on-line tickets, electronic mail, and paper mail.
• Resolved all escalations in a professional manner while maintaining 99% SLA.
• Implemented strategic measures to reduce customer turnover rate by 60%.
• Developed matrices to ensure quality support and performed regular Semi-Annual employee performance reviews.