COMPETENCIES

• Program Management Life Cycle SDLC/SELC, SCRUM,
• Program Management DFAS CAPITAL PROGRAMMING GUIDE - OMB 11 V2. Project Management/Project Schedule
• Developed Change Control Policy and served on Change Control Board CCB
• Experienced with vendor product lines Quantum, Summit, PolyPaths, QRM
• 15 Years experience with business systems analysis, design, and management
• 10 years SOX and audit documentation experience
• Senior-BSA level skills demonstrated with proven experience leading requirements gathering, data/systems analysis, and collaborating with development resources in a fast paced environment

PROFESSIONAL BACKGROUND

confidential

QA Project Manager

• Assembled, prepared, and analyzed data for studies, statistical models, evaluations, assessments, system requirements, and other needs. Used technical discretion within defined practices and policies in security and selecting methods and techniques for determining approaches or obtaining solutions. Assembled, prepared, and analyzed data. Provided technical advice and operating assistance in interpreting results. Provided input and prepared technical reports based on the expert interpretation of analyzed data. Work performed without appreciable direction. Exercised considerable latitude in determining technical objectives and approaches to assignment. Provided support to the Operational Assistance and Quality Assurance organization in accordance with the QA Manual as the Master Quality Assurance subject matter expert. Prepared metrics and statistical information for the CSSs and Audits to upper management levels on the team. Recommended and implemented necessary changes to the corporate QA Program participated in and supported process improvement initiatives, to include CMMI and ISO activities.
• Performed business process services, such as record keeping, and IT services, including data center, data network, voice network, end-user, service desk, and cross-functional services. Supported growth through assistance to business development and proposal teams, including writing sections for proposals. Helped projects prepare for CMMI and ISO assessments and participates in CMMI, ISO, and internal assessments. Evaluated, refined, and updated standard PM and engineering processes.
• Provided overview of program performance that enables process improvement and identifies actual and potential areas that could create programmatic issues FACS including Internet Data Entry System IDES, Internet Dissemination system IDDS, Federal Audit Clearing House Education FAC ED FAC Processing, FAC Manager, Image Management System IMS and other applications that perform functionality for federal audits and surveys. Developed, proposed, updated and maintained documentation on Economics support processes and related work which may include technical and procedural business requirements, as well as security related material. Participated on task forces and project teams provided technical advice and consulting support for requirements analyses, longand short-range planning, and other technology studies on behalf of Economics.

confidential

confidential

Quality Engineer

• Systems Engineering Life Cycle SELC, SCRUM, AGILE To ensure Systems
• Engineering Life Cycle SELC quality processes, procedures, and programs are in place and effective at all
• supported USCIS System Releases. Work with the Systems Assurance Branch SAB IT Project Managers
• ITPM, Business System Owners BSO, IT security ISSO, Change Control Board CCB and other
• stakeholders to ensure 177 system releases including ELIS follow the Quality Assurance QA POLICIES
• AND PROCEDURES. Interfaced with customer and vendor Quality Assurance points of contact. Provided
• leadership in the technology of quality e.g., statistics, ISO-9000, inspection techniques, calibration, testing,
• etc. Support Total Quality Management TQM initiatives including SDLC Methodologies and Scrum and
• provide quality-related training to project team as required Coordinated replies to customer concerns related
• to quality led audits and other verification activities
• Wrote test plans, policies and reports to include entry and exit criteria. Utilized test for validating data input
• and output. Worked with management and project teams to determine testing plans for the integration of
• common web technologies and software solutions.
• Assessed programs/projects to identify areas of concern/risks/process deficiencies through the conduct of
• process audits and observations. Provided operational assistance and mentoring to Quality Assurance officials
• to address and resolve actions necessary for the implementation of QA objectives. Worked with senior
• management to identify and resolve significant systemic and isolated quality issues. Adapted company QA
• program to meet the requirements and needs of the specific business area and specific project. Followed
• established procedures. Worked reviewed for soundness of technical judgment and overall adequacy. Achieved
• CMMI level IV. Supervised IV V.

Contractor, US DHS/CBP /OA/MSF 06/2010 06/2011 US DHS Customs Border

confidential

Managed end-to-end process evaluations, establishing points for data collection, and synthesis of data from all collection points

Effectively influenced individuals interacted with all levels of management and operated independently and support team members when necessary. Experienced with CBP management processes and controls. Provided overview of program performance that enables process improvement and identifies actual and potential areas that could create programmatic issues. Advised management on a full range of program activities for CBP Mission Support nationally requiring application of qualitative and/or quantitative methods for assessing processes Gathered and interpreted pertinent data from a variety of sources and identify trends available through regular channels and alternative sources Spearheaded Mission Support agency budget for Continuing Resolution for first three quarters of FY1. Authored 3 position papers to the Commissioner's Office and Office of the Chief Counsel concerning the proper acquisition requirements for USA Land. Recognized recipient of the ISD Merit Award for those efforts.

confidential

Executive Business Consultant

• Planed and implemented appropriate staffing policies, practices and descriptions for venture capital
• considerations and planned giving. This resulted in hiring key executives that delivered the seasoned focus team to do business.

confidential

Senior Project Manager

Researched and performeded technical documentation and drew conclusions that led to industry compliance for international trade.

confidential

Senior Capital Project Administrator

• Assisted in redefining financial business processes and integrated technology enhancements and led a multi-disciplinary work force composed of system development,
• integration, and software test engineers, enterprise architects, risk management, finance,
• contracts, subcontracts, and cyber security professionals performing technical planning, system
• integration, verification and validation, cost and risk, and support-ability for the total SAP
• enterprise system.

confidential

Program Management Analyst/ COTR

• Accomplished Ten Years Federal Government Service US Department of Defense
• Defense Finance Accounting Services and recognized recipient of the Commanders
• Award for excellent performance with Defense Finance and Accounting Services for
• establishing internal controls. Supervised 25 A/R clerks for Billeting Office.

TRAINING

• Project Management Tools Techniques Certification KDC
• US DOD DFAS Contract Officer Technical Representative COTR
• US DOD OMB 11Capital Asset Management
• Scrum/Agile SDLC/SELC MCLEAN, VA US Technical or Occupational Certificate 09/2012
• Computer Software Quality Management CSQM Jan 2000, IPQP December 1999,
• ISO/IEEE 3/2006
• Six Sigma Green Belt 2001
• TQM 5/1998, 3/13/
• Test Plan, Test Policy
• Computer System Validation Policy IV V
• Application Source Code Review
• Backup and Restoration
• Requirements and Design
• Vendor Management
• Business Continuity
• Change Control
• Physical and Logical Security Policy
• Electronic Records Elec. Signatures Policy
• Disaster Recovery Plan
• Qualification Procedure
• Roles and Responsibilities
• System Retirement