Regional Project Manager Resume

PROFESSIONAL EXPERIENCE:

Confidential

Regional Project Manager

Responsibilities:

Successfully managed a regional audio/ video installations operation consisting of 20+ direct reports generating over ¾ of million dollars in revenue.
Estimated costs of projects; labor and materials.
Tested and insured assigned installation projects were completed on time and on budget.
Inspected sites for quality of installation, compliance with area code standards and customer expectations/ satisfaction.
Submit Annual Operating Plans (AOP’s).
Able to change designs when necessary and function as the liaison between customer, general contractors, sub - contractors and sales to accomplish a successful install.
Trained and evaluated internal technicians as well as customers in proper use of systems.
Proven track record of improving productivity and efficiency within my unit via developmental, effective leadership, quality control and superior customer service.
Hold a Rhode Island State low voltage audio license.

Confidential

Service / Installation Manager

Responsibilities:

Experienced with demanding and sensitive customer service situations involving private and government agencies such as the United States State Department and Agency for International Development.
Trained customers in use of audio / video systems and their various components and uses.
Provided technical support to customers via phone, e-mail and in person.

Confidential

Senior Technician/ Installer

Responsibilities:

Trained internal as well as subcontractor technicians.
Trained customers on operation of sound system / video system.
Reviewed jobs with engineering.
Performed the function as facilitator for a company wide Quality Leadership Process .
Insured annually the qualifications of all subcontractors.
Troubleshot and follow-up on assigned customer satisfaction issues.
Programmed and modify DSP programs. (BOSE, DBX, SHURE, SYMMTRIX, EXTRON).