Scrum Master/Project Manager Resume

SUMMARY

Information Technology Project Manager leading people and projects utilizing Agile methodology.
Ensure strategic alignment between business needs and project outcomes. Plan, execute, and control project activities, meeting stakeholder expectations.
Strong communication, time management and organizational skills; thrives in an enthusiastic team environment.

TECHNICAL SKILLS

Software Apps: MS office (Excel, Power Point, Word, Projects), ServiceNow, SAP, Jira

Networking: LAN/WAN, TCP/IP, VPN, VoIP, Firewall/Windows Configuration, Active Directory

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Project Manager

Responsibilities:

Maintain functional relationships with Confidential partner’s engineering and operation support members for project initiation, planning, execution, monitoring and closure
Conduct risk identification, information distribution, quality assurance, schedule control, project delivery and lessons learned while maintaining stakeholder expectations.
Create weekly project report and present status to the client, vendors and internal stakeholders.
Periodically create detail for project road maps, plans, schedules and work breakdown structures.
Utilized Agile Scrum practices to help a new scrum team increase their velocity by 63% within the first year of Agile adoption
Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meeting

Confidential

Technical Program Manager

Responsibilities:

Determined and communicated escalation/resolution across service lines and IT leadership as appropriate.
Recommended proactive measures to IT Leadership and Support teams to ensure continuous improvement of the Incident and Problem Management processes, and to minimize repeat failure.
Conducted site incident investigation alongside field engineers, identified root causes, determined tasks to prevent recurrence and drove their execution.
Identified and recommended proactive measures to improve clients existing infrastructure
Rated Top Performer in first eight months on getting on client’s account; received recognition from senior managers
Presented face - to-face account Quarterly Business Review with senior level Management, and Governed SLA compliance reports

Confidential

Scrum Master / Implementation Manager

Responsibilities:

Facilitated Scrum ceremonies; Iteration planning, Daily scrum, Iteration review and retrospective
Worked with development team to improve their intra-team communication and iteration work for improved visibility of current work, open issues, and priorities
Worked with Product Owner to groom backlog and plan releases
Removed roadblocks for successful iterations, which led to the transition of releases on time
Participated in Scrum community and encourage cross-team sharing of agile and scrum practices.
Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

Confidential

Jr Scrum Master

Responsibilities:

Facilitated and coached development team as a servant-leader in implementing Scrum and Agile concepts and principles.
Served as the voice of transparency, inspection, and adaptation in an iterative development environment.
Led scrum teams under one product backlog to achieve improvements in team velocity and delivery of backlog items.
Communicated and collaborated with product owners, upper management, and stakeholders.
Tracked, escalated, and removed impediments.
Created metrics to provide the development teams and other stakeholders with feedback.

Confidential

OSX/ iOS Technical Team Lead

Responsibilities:

Led team of Confidential certified helpdesk analysts in all aspects of daily operations including reporting metrics, resolving problems, monitoring call quality and training staff
Strengthened service development by integrating mentoring and coaching elements into employee trainings.
Served as escalation point for Team Leads and SME's on procedural and technical issues relating to Confidential OSX/iOS devices and
Reported statistical data to Confidential Engineering team about device functionality in order to identify propose iOS software improvement