SUMMARY:

• Over 15 years of work experience as a Business Analyst using both Agile/Scrum and Waterfall methodologies.
• Acting as a liaison between cross - functional business units and Information Technology to gather requirements, create functional requirement documents and translate to IT for technical development for enhancements, changes and creation of software applications.
• End to End management of product from requirements to implementation.
• Several years of working in the Business Intelligence field including data analysis, forecasting, standard and ad hoc reporting, automation of manual reporting, data quality and integrity, data governance, implementation of BI tools, identification and definition of key metrics and attributes
• Providing end-to-end management (Intake, scope, requirements, roadmap, metrics) of projects all the way from scoping/design and development through to QA and successful implementation into production environment
• Conducting analysis of as-is process to determine opportunities for improvement and making recommendations through a better to-be process diagram
• Over six years of experience in building productive teams including hiring, mentoring, training, etc. of teams of 8 -12 employees based upon project needs
• Converting requirements into epics, features and user stories, defining acceptance criteria, definition of done, daily standup, backlog grooming, training on agile best principles, sprint retrospective and providing support in transition from waterfall to agile
• Active participation and conducting of user acceptance testing before the deployment of product/enhancement into the production environment
• Creation of documentation to act as reference documents and to train new/existing employees on tools and processes
• Coordination and facilitation of meetings/discussions between cross-functional business units and Information Technology

TECHNICAL SKILLS:

Software Skills: Microsoft Office, Excel, Word, Access, Power point, Symitar, Team Foundation Server (TFS), SAP CRM, Tableau, MS Project, MS Visio, ServiceNow, Jira, Confluence,VersionOne, Oracle Discover, Oracle e-business suite, SharePoint, MIRS, TOBS, Deltamatic, DeltaTerm, Sapphire, Axis, Hyperion Business Intelligence Reporting Tool, Hyperion Essbase, Brio, Teradata SQL, CIS, Lodestar, Load Vision, JDEdwards Financial Applications, SPSS, Lotus Notes, Siebel 2000 ebusiness Call Center Application, Reporting Tools, Contract Life Cycle Management (CLM), SmartSource, Ariba, MicroStrategy, SAP CRM, Crystal Reports & several customized applications.

PROFESSIONAL EXPERIENCE:

Program Manager/Business Analyst

Confidential

Responsibilities:

• Working as a Program Manager to manage all activities related to IFS Project Revolution to insource all IFS supply chain processes for Food, Alcohol, Carts and Assets
• Acting as liaison between business and IT to gather/document business requirements for the new IFS Supply Chain Portal and plan, manage and communicate all related activities including vendor and supplier communication, vendor information management
• Communicating with Vendors and Suppliers to collect data and create new PPR’s to enable end user access to the new IFS Supply Chain Portal
• Creation of Project documentation including program related tasks and timelines for all phases of project revolution
• Working with training resource to identify trainees for super users, inbound and outbound managers including the facilitation of training activities including meeting invites, conference rooms, etc.
• Gathering and reconciliation of vendor and supplier information and making revisions to ensure data integrity and accuracy
• Taking ownership of ad hoc projects as assigned by Manager and Senior Leaders

Sr. Business Analyst

Confidential

Responsibilities:

• Working on Pricing 3.0 as a business analyst to provide a consolidated tool to the Revenue Management organization which supports the RM Department in efficiently managing the pricing strategies for Confidential fares and competitive pricing
• Acting as liaison between the product owners, subject matter experts and the development team to capture business requirements and turn them into user stories
• Transforming requirements into detailed user stories which contain appropriate action items, business value, acceptance criteria, definition of done and ready and the related UI/UX
• Working closely with the UI/UX designers to create a mock up design of the final solution including all related features and functionalities of the deliverable products
• Providing clarification on any related issues or questions to the development team for any related story items and helping to remove any impediments
• Assisting the development team in any related testing/QA exercises and validation of data/systems
• Facilitation of design sessions with the business and subject matter experts to get clarification on any outstanding issues and providing timely answers and feedback to the technical team
• Tracking and resolution of user story related issues including bugs, data issues, enhancements

Sr. Business Analyst

Confidential

Responsibilities:

• Facilitate process to capture and document business requirements. Analyze requirements; construct workflow charts and diagrams; studying system capabilities; write specifications.
• Eliciting requirements with business owner, requirements organization, translating and simplifying requirements, communication.
• Improve business processes and systems by studying current practices; designing modifications (process / workflows / user interface).
• Develop an understanding of the data sources used in our business to explain limitations and propose viable solutions based on the requirements
• Perform data analysis, discover and present insights to leadership on core business questions
• Recommend controls by identifying problems; writing improved procedures.
• Provide references for users by writing and maintaining user documentation; providing help desk support; training users.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Assisting with the development of business cases
• Management of projects, processes, tools and technologies to support the optimal operations for Air Line Reservations Department

Project Manager/Business Analyst

Confidential

Responsibilities:

• Management of projects, processes, tools and technologies to support the optimal operations for Air Line Reservations Department
• Primarily responsible for management of multiple Programs/projects including Reporting and Analytics, Low Fare Notification, PaxTrack, Fare Sales/KM, Service Recovery (Customer Impact Dashboard), ESAN/VSAN, Project Intake, MPR, etc.
• Working as a liaison between key business stake holders, vendor and Information Technology to gather and document high level and detailed requirements, facilitation of JAD sessions, tracking and monitoring project progress
• Analysis and documentation of current AS-IS process in order to design and make recommendation for an enhanced TO-BE process including automation of manual processes
• Multi-tasking, problem solving, analysis and communication on a continuous basis in order to ensure project progress and timelines stay in line with expectations from Senior Management
• Scoping and documenting any project related changes to achieve successful on-time project completion
• Extraction, analysis, reconciliation and validation of key metrics and attributes integral towards the successful delivery of the project
• Playing a liaison role to manage project efforts collaboratively, tracking budget compliance, resolve conflicts and drive team performance
• Interaction with other business groups and departments to reconcile any conflicting stakeholder interests
• Active participation in other assigned ad hoc projects including PaxTrack (single view of customer journey)
• Creation of project documentation to act as training and reference material
• Making efficient use of SharePoint to create a structure hierarchy of document folders for sharing and collaboration
• Management of MPR (Monthly Project Report), Res Calendar, Project Intake Document

Senior Business Analyst

Confidential

Responsibilities:

• Identification of cross-functional business requirements for payment solutions and determine best resolution to business problems
• Detailed description of user needs, program function and steps required to develop or modify computer programs in the areas of Onboarding, Reporting, Invoicing, Order Entry and Host access
• Working closely with stakeholders, Product Managers, UI/UX designers and technical teams on new/existing enhancements associated to assigned products
• Working as a liaison between multiple stakeholders and subject matter experts in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems
• Providing leadership assistance to formulate requirements from ideation through to Production including matrix, managing QA and Dev resources throughout the SDLC process
• Responsible for publishing, reviewing and getting approval on user stories, requirement documents and release notes
• Coordination of UAT activities with internal and external customers
• Analysis of technical requirements and specifications to generate functional requirements
• Working as a Senior Business Analyst for Confidential Enterprises Supply Chain Management, primary responsibilities include standard and ad hoc reporting, designing KPI and dashboards for meaningful and accurate reporting and leading project for automation of reporting and analytics for Vendor Management, Strategic Sourcing and Procurement
• Management of Vendor and Contracts Information including updates, extraction, manipulation, reporting and data cleanup in key applications including ServiceNow and GEP
• Creation and management of a formal program to track, calculate, monitor and manage rebates, credit memos, etc. from multiple vendors both at the CEI and cross-divisional level
• Reporting of monthly key operational metrics to Senior Management including the year-to-date results of internal customer satisfaction survey
• Extraction of key data and metrics from ServiceNow, GEP, WexOnline and JP Morgan to provide Senior Management and Sourcing Professionals information on individual and divisional perform
• Key projects include the building of mobile application for customers to do a 360-degree management of their account via mobile devices and the building of a BI Reporting platform
• Supporting Marketing, Sales and Operations Departments by providing standard and ad hoc reporting solutions including advise on most meaningful metrics, attributes and KPI’s
• Managing multiple teams supporting projects using scrum/agile methodology as a Scrum Master/Product owner
• Multitasking as a Business Analyst for all related BA duties including gathering requirements, end-to-end project management, testing/QA, training, documentation, etc.
• Acting as a liaison between cross functional business units and Information Technology to automate manual reports and processes using Business Intelligence tools and technology solutions
• Managing projects end-to-end using scrum/agile approach to create user stories, product backlog, backlog prioritization, daily standups, removing impediments, sprint retrospectives, etc.
• Providing support and recommendations on process improvement by reviewing the AS IS processes and designing efficient TO BE processes
• Managing ad hoc projects and requests including documentation, enhancements and modifications to technology solutions, requirements documentation, release notes, etc.

Business Analyst/Program Manager

Confidential

Responsibilities:

• Acting as a liaison between key stakeholders and technology to transition from legacy system to Ariba P2P including gathering requirements, functional documentation, source data mapping, vendor information, data/reporting requirements, end-to-end project management, training and reference documentation, etc.
• Primary job responsibilities include but not limited to standard and ad hoc reporting and analytics, process improvements, project management, customer relationship management, data quality and integrity, documentation and other projects as assigned
• Standard and Ad hoc reporting and analytics for all weekly Purchase Order and Repair Order reports for Supply Chain Management.
• Managing relationships with PO and RO Vendors including creation of Vendor Performance Scorecards to identify weak areas and work with Vendor to help them meet and exceed the company benchmarks for performance.
• Identification and creation of key performance indicators (KPI) to provide Senior Management and business units on the current status and actionable insights for minimizing costs, maximizing revenues and appropriate reallocation of resources
• Management, Administration and day to day customer support on Contract Lifecycle Management (CLM) software and SmartSource RFP bidding software
• Acting as a liaison between Information Technology and business units to gather and document business requirements on change orders and software enhancements and translating the functional requirements to information technology for technical development and testing
• Working with third party providers to develop reports and exchange information to roll out reporting to Supplier Network
• Monthly compliance reporting to track and measure supplier performance and work with suppliers falling below the compliance requirements to help improve performance levels
• Driving process improvements through creation of automated reports utilizing multiple analytics tools
• Extraction of key information from various source systems including SAP, Hyperion, etc. to be used in multiple functional business units to support their reporting and analytics needs
• Review and analysis of existing AS IS processes to design and implement more efficient TO BE processes
• Creation of documentation to act as reference and training guides for new employees
• Supporting projects on Strategic sourcing sub team by providing assistance on data extraction, process improvement and documentation and other ad hoc assignments as needed
• Management of multiple projects from design and development to testing and implementation into production environment

BI Business Analyst/Scrum Master

Confidential

Responsibilities:

• Acting as a liaison between various business areas and Business Intelligence solutions developers to gather, analyze and document business reporting requirements for standard and ad hoc reports and dashboards.
• Capturing, consolidation and communication of gathered reporting requirements from Subject matter experts to the Business Intelligence team for the development of automated reports using MicroStrategy Reporting tool.
• Data profiling and analysis of all related data elements (attributes and metrics) to identify the data fields to be used in the creation of fact tables and dimensions in the enterprise data warehouse.
• Validation of daily and monthly data extracts from Symitar to ensure integrity and accuracy before the data is loaded from development into the production environment.
• Running queries using SQL queries in Teradata to re-create and validate standard and ad ho reporting solutions, validate and troubleshoot data related issues and verify the accuracy of information in the database.
• Acting as a Scrum Master to facilitate daily stand up meetings between various business groups and technical team to provide daily project updates, discuss daily progress and solutions for any related issues and defects.
• Adoption of agile methodology to manage BI projects end-to-end from the initial design and development through to quality assurance, testing and implementation in production environment.
• Identification, analysis and documentation of data from multiple sources to select the right combination of attributes and metrics for the building of data warehouse for BI projects.
• Acting as a QA Analyst to provide quality assurance for the data in the data warehouse and the BI applications.
• Creation of documentation including data dictionary, data source mapping files, training manuals, requirements documentation and release documents to provide guidance and support to both the business groups and technical teams.
• Design and development of Reports and dashboards using MicroStrategy Reporting tool to create automated reporting solutions for new and existing reports for various business groups.
• Project Management using OnTime to document and manage Business Intelligence and Report development projects to track progress, accuracy and timeliness and effective management of all related development iterations.
• Continuous learning and development through usage of internal and external sources of learning for development of new skills to effectively manage my role and responsibilities.

BI Business Analyst/BI Manager

Confidential

Responsibilities:

• A high visibility multi-tasking role in the consultancy area including tasks related but not limited to working as a business analyst, business intelligence reporting analyst, project manager, technical writer and team Manager for clients in the areas of Healthcare/Medical Economics, Telecommunications & Retail/Finance, Sales & Marketing and Energy & Insurance Industries.
• Business Analyst - Acting as a liaison for BI reporting solutions between various business areas and Information technology to gather functional business requirements, create requirements documentation, educate both sides on the details of proposed solutions and translate functional requirements to IT for building technical solutions.
• Reporting & Analytics - Working on Business Intelligence/Report development projects including transition from manual to automated reporting tools/BI solutions, design and development of standard reports/dashboards, ad hoc reporting, etc.
• Understanding and development of Key Performance Measures and Indicators which help measure the company’s business performance, identify areas of revenue and growth and help control costs and losses.
• Using an agile methodology environment to manage BI projects end-to-end from the initial design and development through to quality assurance, testing and implementation in production environment.
• Identification, analysis and documentation of data from multiple sources to select the right combination of attributes and metrics for the building of data marts and data warehouse for BI projects.
• Managerial duties including the management, hiring, mentoring and project assignment to a team of business analysts, data and reporting analysts and technical writers. Primary objective is to identify key skills and strengths of individuals to assign projects accordingly and build highly productive teams with keen interest in enhancing skills and cross training each other to act as backups.
• Building partnerships with assigned business units and serving as the business partner’s front end to all areas of Information technology
• Creation and updating of data dictionary, business glossary and business rules documents with definitions of metrics and attributes contained in each release of new reports and dashboards
• Review and analysis of existing systems and processes to provide recommendations for more efficient business processes and optimal use of systems and resources including SharePoint, BI Reporting tools, etc.