SUMMARY:

• Senior Program Manager IT with extensive experience in helping cross - functional self-organizing mature teams deliver value to business with experience in solution management, business engagement, baseline support, large scale application implementation, budgeting, vendor management, third-party risk assessment.
• Proven ability to conceptualize a Business Use case, working with Confidential /POs to define Features and help the teams drive a business solution providing value to Confidential .
• Delivery of effective results on schedule and within budget, while providing productivity and growth for business partners.
• Passionate about Leading by ExampleIn Fritolay led the SCO XLR8 supply chain optimization initiative in collaboration with FICO external vendor to run the optimization model from Warehouses, routes, logistics, forecasting) data to predict the best cost optimization for delivery to the Retail customers from FritoLay warehouses and Plants. The model predicted the forecasting need of Retail customer and determined how quickly and most cost-effective way Product could be transported to Retailers. Forecasting data was used by Routing and Dispatch downstream systems.
• In Confidential led the Confidential (Quality Underwriting Evaluation Success Tool) Release 1/2 to define a workflow in PEGA as part of Digital Transformation of Underwriting Case Management. Application. Automated case management of existing data and ability to create new cases through the workflow eliminating the need for manual business processes.
• Application reduced the operational risk, streamlined the case creation process for Underwriters, Arbitrators, Quality Reviewers and Secondary Reviewers in the workflow to quickly close the loans for HomeLoans (first mortgage, HELOC) and Customer Vehicle Lending LOBs.
• Lean Agilist with experience in lean portfolio management, streamlining Epic (charters) for funding in value streams, Feature Intake prioritization for PI roadmap and aligning with Product Manager/Owner for MVP (Minimal Viable Product).
• Delivered all initiatives using the Scaled Agile by incorporating Program Increment Planning as part of Agile Safe execution.
• Incorporated SDM cost efficiency in all projects. Experience in Rally & JIRA as collaboration and tracking tool.
• SDM survey results for teams (I-Verify/ Confidential ) were more than 100% clarity in Roles & Responsibilities, 100% in leadership and 98% in team strategy.
• Key role in success of Tier 1 SCO XLR8 Tactical Sourcing project for Frito Supply Chain Business, generating productivity of $2.8 MM/year for Confidential Business starting 2016.
• Managed the Rewrite of Confidential Beverages Master Files legacy into web applications generating productivity of $1.3 MM/year for Confidential business in North America starting 2011.
• Strong experience in implementation of PPM (Project Portfolio Management) methodology and PMO standards of Confidential in projects.
• Improved application support run cycle(s) estimates to +10% of production cost by efficient tracking of Support defects and Help Desk Tickets.
• Managed the Hyper-Care contracts, smooth implementation and transition management of project(s) with Help Desk transition decks and Knowledge Manager Solutions.
• Managed the Project Budgets of close to $1.5 MM, and presented leadership with project updates and financial health.
• Reduced project expenses by +15% by improved delivery schedules through effective resource management, effective scheduling and identifying key technical skills set for project delivery.
• Expanded off-shore capabilities enabling quicker development and deployment of critical applications.

EMPLOYMENT HISTORY:

Confidential, Plano, Texas

Sr Program Manager

Responsibilities:

• Global leader of payment processing, credit, debit, POS and financial services operating in more than 29 countries.
• Senior Program Manager responsible for managing Debit Compliance applications.

Confidential, Addison, Texas

Sr Program Manager IT

Responsibilities:

• Senior Program Manager responsible for conceptualizing the Business Use Cases for Client Underwriting apps, working with Confidential ’s and Confidential to get scoping and funding alignments streamlined for Initiative execution.
• Senior Program Manager responsible for working with Confidential to define Stories out of Business Use Cases (Features), drive the solution development, provide bi-weekly Confidential to Confidential to get constant feedback for solution efficiency and use agile cadences to incrementally build a solution.
• As Scrum Coach improved the agile framework of I-Verify / Confidential Releases, incorporated Safe Agile methodology to focus on current releases, future iteration planning and post production issue resolutions. Educated delivery team and Product owners on importance of using Safe Agile framework, currently all the maintenance releases are delivered on time with minimal prod issues.
• As Scrum Coach Delivered AML Digital Compliance as part of compliance mandate to improve logic for entity refresh in Small Business and Consumer Cards.

Confidential, Plano, Texas

Project Manager IT

Responsibilities:

• Oversaw and managed the implementation of $1.5MM Tier 1 SCO XLR8 Tactical Sourcing project to optimize Supply chain planning between Confidential Plants and Warehouses.
• Managed Confidential Smart Fry, PC Slicer Optimization, SDDP (Digital Peeling) Projects to optimize Manufacturing processes.
• Managed the implementation and successful roll out of Confidential Beverages Master Files Web applications to the field.
• Confidential rewrite projects focus was Customer, Product, Customer Hierarchy functional domains and Bottler Integration with MDM.
• Managed the implementation of MDM integration of Customer, Location and Product for Beverage Master Data.
• Managed Projects using PPM tool and provided weekly metrics of project(s) to leadership.
• Managed Vendor, procurement and contract management for external suppliers/vendors.
• Managed Virtual teams across continents with proficiency in on-shore/off-shore engagement methodology to ensure business delivery and continuity.
• Managed the whole Third-Party Risk Assessment (TRP) for projects.
• Defined project deliverables and monitored status of tasks.
• Responsible for action plans, project schedule and facilitating meetings to gather business requirements, system requirements and new system concepts supporting a major acquisition.
• Collaborated with cross-functional teams to draft project schedules and plans.
• Presented Business weekly updates on accomplishments of milestones and action steps.
• Effectively managed cross-functional teams, contractor engagements and associate performance.