Goal-oriented multi-talented Business and IT professional with 12 year's diversified experience seeking a new position in my area of expertise to include Product Management, Project Management, Business and Business Systems Analysis, Support Operations, Client Services, Release management, and Development management. Seasoned technology business professional possessing excellent management skills with the ability to lead a diverse group of multi cultural and skilled team members in a dynamic environment. A willing contributor able to work independently with minimal direction or work directly within a group to accomplish all task for success of the entire organization. Consistently apply excellent critical thinking and problem resolutions skills to all projects and tasks undertaken with an understanding of the intricacies of operations and departmental management needs. Employ the highest levels of customer service and quality controls in daily management practices, to ensure internal/external client satisfaction for overall organizational success.

WORK EXPERIENCE

Contract Senior Business Systems/ Project Lead

confidential

Serve as SR. Business Analyst for custom applications and out of the box COTS solutions. Requirements gathering, project planning, and SDLC management for legislative changes and updates to the AZ ASRS Retirement Financial and Health Benefits systems.

Workflow Enhancement Project Product Leader

Alternative Contribution Rate Project Sr. Business Analyst retirement and benefits

Enterprise System Upgrade Project Business Analyst Upgrade all application from JSF MVC to Spring MVC

Senior Business Systems Security Analyst/Project Manager

confidential

Served as SR. Business Systems Analyst and Project Manager leading the direction for Application onboarding and Process improvement of US Foodservice Internal Access Identity Management and Provisioning systems.

Led the Vendor RFP process and requirements analysis for US Foodservice PCI compliance initiative to the selection of the PCI vendor. Worked directly with Certified QSA VENDORS to determine if the tool offerings met all PCI DSS requirements set forth by the Major CC companies and Payment Processors utilizing RFP's, proof of concepts, demos, and matrix scorecards for determination.

Responsible for the yearly distribution SOX audit and remediation of the US Foodservice User Access Reporting for SOX Compliance. I worked directly with the 65 USF division presidents, internal audit, and business units leading the effort for compliance of SOX reporting.

Managed various small internal projects working with a team of 4 other analyst taking the lead as the SR. Business Systems Security Analyst and Project Manager. Responsible for communications and point of contact for all business units requiring guidance for the onboarding of new applications to help reduce time and cost of the application release into the enterprise environment.

Sr. Business Systems Analyst for all Single Sign On and SOA Applications onboarding.

Contract Senior Business Analyst /Project Manager

confidential

Responsible for Product/Project implementation of Routing and Transportation software for bulk fuel and fleet tankers on a 3 month engagement. I performed full SDLC filling the roles of PM/BA for upgrades and customizations to the application throughout the project lifecycle.

Scheduled and led the infield training of all fleet drivers on the use of new hand held POS devices.

Led all requirements gathering for any reporting or software enhancements to the solution being implemented.

Led the Red Prairie solution to successful implementation.

Contract Senior Business Systems/ Project Lead

confidential

I consulted as a traditional Sr. Business Systems Analyst with PM duties for varied Arizona Department of Education software and system development initiatives.

Led the reverse engineering and requirements update documentation for the AZ Dept. of Nutrition CNPWEB system for the purpose of satisfying a USDA federal audit of the application. During the process performed gap analysis and made software enhancement recommendations for process improvement to the system. The result was the successful passing of the Federal audit to maximize the dollars awarded for governing the varied lunch programs administered by the Dept. of Health and Nutrition.

Performed duties as the Sr. Business Systems Analyst for a full system rewrite of the enterprise legacy applications utilized by all AZ state school districts, charter schools, and higher education entities. Identified and scaled down all needed and unneeded enterprise applications to fit into the new enterprise SOA architecture through detailed analysis and discovery process.

Sr. Business Analyst/ Program Manager for a new SOA Identity management access system for users and applications with a relationship established between ADE systems, ASU systems, and other K-12 Schools. Vetted and established all requirements working directly with ADE departments, ASU, and development teams.

Lastly I led the internal development effort as the Business Analyst for the ITIL initiative for change management. Utilized SharePoint and InfoPath forms as the framework for the ITIL request forms and work flows. Identified the true requirement needs to establish the ITIL process for the Dept. of Education technology teams.

Contract Product Lead/ Senior Business Analyst

• confidential
• Worked in the Research and Development division at School Max software's serving as a Sr. Business System's Analyst and Product manager with an additional duty of Agile/Scrum lead on all projects assigned to me for development.
• Gathered business systems requirements for new release, new modules, and updates to custom implementations for Los Angeles county School District and the State of California. Also directly provided end to end Product management on several newly developed modules in the existing Enterprise Application as well as other projects in jeopardy of not meeting agreed upon deadlines that contributed to the retaining of a 12 million dollar contract the organization was in jeopardy of loosing due to challenges with the project as a whole. Created Use Case Diagrams, Data Mappings, and Prototypes for the Athletic Eligibility module, 504/SSP Students with disabilities module, and other requirements as assigned. PCI compliance initiative for online payments for school lunch and other associated fees
• Led teams of developer and other analyst that utilized web based technologies to include Oracle server migration, Web Services, SQL Reporting Services, BI Intelligence Reporting, and Web based UI requirements gathering for multiple areas of the application and form reports. J2EE, XML, Oracle, OWA environment within a School Information System.

Contract Production Project Lead/Business Analyst

confidential

• Performed many roles at Openlane.com to include Production Business Analyst, Project Analyst, and Release Manager.
• Responsible for the production requirements gathering, project analysis, and release schedule for high dollar transaction hosted ASP auction sites for leading Auto Manufactures in the US and Canada to maximize functionality and minimize downtime.
• Led the project and release lifecycles as the production Scrum Lead once the requirements where handed off to Development and QA onshore and offshore teams. Monitored all work that was distributed to the appropriate development and QA resource throughout the project lifecycle maintaining product documentation, communications, and deliverables to the stake holders.
• Last, was the primary point of contact and liaison between internal business groups and external clients to development and other company resources in the PMO office. Led the team of production development and QA support analyst.

Application Support Manager/ Project Lead

confidential

• Primary role at ESS was as the Application Support Manager/Analyst leading a team that ranged at any given time from 5 support analyst, 5 in field client service analyst, and other development resource to provide pre/ post implementation support and project management duties.
• Transformed a struggling application support team to a world class support organization to increase customer retention, client support renewals, and revenue opportunities. Increased the company's reputation as a world class leader in software development by reducing SLA failures by speeding up response to support issues and expediting implementation issues in a timely manner.
• Contributed directly as the project implementations lead PM on an 8 month multi-million dollar global implementation project for Best Petroleum to implement the ESS environmental suite to distributed sites across the globe. Also performed the same duties to other varied Environmental companies throughout my tenure at ESS. Worked directly with product management development in various stages of the ESS release process as a business analyst leading QA efforts and other duties relegated to me by executive management.
• Led training/development for new staff and continuing education of existing staff.

Senior Support Analysts/ Product Lead

confidential

• Initial Position at Pearson School Systems was Senior Software Support Analysts for a Student Information Systems as well as becoming a subject matter expert in several products and modules in the software supported.
• Led team of up to 10 support analysts, leading/training junior staff in assigned applications from management team.
• Assisted management in process improvement of support SLA agreements to school districts utilizing Pearson School systems SIS applications and modules.
• Led the successful implementation of SASI application to high level School districts deemed sensitive accounts by C-Level management to include Pinellas County SD Florida , Fairfax County Virginia , and Clark County SD Las Vegas .
• SME and traditional business analyst through all phases of the SDLC process on WEB Based Student Reporting application.

ADDITIONAL INFORMATION

SKILLS:

• Project Management- Project Manager skills that include Budgets, Scope definition, Project planning and tracking, leading cross function teams, liaison between technical teams and business stake holders, managing deliverables, and release life cycle. Change management as related to software development.
• SR. Business Analyst- Requirements gathering and definition, Leading JAR/JAD meetings with stakeholders, communicating requirements to onshore/offshore development and Q/A, Liaison between external clients and internal business groups, Prototyping with industry tools, Use Case analysis, scenarios, and diagrams, UML, RUP.
• Product/Program Management - Full end to end life cycle experience on existing or newly developed software applications.
• SDLC - Methodologies varied to include Waterfall, Rapid, Agile, Scrum, Unified/UML, ITIL, and Cobit for Development, QA, and other change management.
• Quality Assurance- Quality Assurance Tools/Methodologies to include Regression, Performance, Stress, Scalability, Use Case, UAT, Manual testing and Mercury ITG.
• Web/Software/Other- Multiple software applications to include Change Management, Project Management software Visio, InfoPath, Bug Tracking Software, Reporting software, Call tracking software, SDLC repository and Versioning software. Web E-Commerce, Google analytics, UIX, Support of Web applications that consist of J2EE .Net framework, XML, IE and various Browsers, IIS 5.0/6.0, Apache, COM Components, ASP Pages, Java pages, and last Web page building tools, Development Languages exposure to VB, C , HTML, Java Script, XML, SQL, and Oracle Scripts.
• Security/Identity Management - User Identity management, Enterprise Applications access management, Web Single Sign On utilizing technologies such as Federation, SAML Assertion, Claims, SSL, Tokens, Digital/ Signatures, PKI, FIM. PCI compliance, Audit remediation.
• Database- SQL 2000/2005/2008, Oracle 9i to 11, DBIV, Toad, SQL Profiler, SQL Developer tool , Access, Excel. SQL/Oracle Queries, SQL/Oracle Enterprise manager, ETL/EDI, OLTP/OLAP, Data Mapping/Modeling, SQL Reporting Tools, BI Dash Boards, Oracle Forms and other database experience.