Director Operations and Customer Service

• QuickCompliance is a private company delivering on-line training e-learning courses , HIPPA certification, Learning Management System LMS services and educational game solutions to the medical, pharmaceutical, medical device, insurance, engineering and financial industries.
• Built, managed and operated three separate data centers over last 10 years.
• Designed and implemented virtual server infrastructure on Hyper-V architecture reducing the number of physical servers by 75 . Coordinating effort to implement PCI compliant infrastructure for on-line financial application.
• Designed and implemented fully redundant network backbone with fail-over between multiple Internet Service Providers which provided 100 up-time during three different natural disasters which occurred in central Connecticut during 2011 and 2012.
• Manage all customer and technical support services to customers and internal staff.
• Provide customer training in LMS operation and e-learning course development using standardized development tools.
• Create custom reports Crystal Reports, raw SQL, SQL Report Builder and Visual Studio from LMS data-bases to meet customer needs.
• Manage all web and email services for multiple customers.
• Implemented centralized patch management and manage VPN configurations for secure communications with customers and remote access.

Director, Technical Support

• Engyro was an Internet start-up venture specializing in software usage metering and business services.
• Installed and managed the data center including 15 servers and one Solaris platform. Installed operating systems, performed software updates and applied patches.
• Managed day-to-day operations of employee and customer network.
• Trained customers in the installation and use of the Engyro metering software system.
• Developed methods and procedures for providing Technical Support to Engyro customers. Installed and managed Cisco IP based telephone and Unity voice mail system.
• Relocated data center from Shelton to Hartford for new owners of Engyro.
• Installed data network for new owners of Engyro in their Westfield CT offices.

confidential

Manager, Customer Technical Services

• Managed five-person staff responsible for new product testing, special projects, direct Tier 3 escalation resolution, commercial web hosting system operation, trade show support, and internal training.
• Managed 24x7 outsourced helpdesk services for support of 150,000 dial-up customers. Operations budgeted at 4 million. Finished each of three years under budget.
• Developed ADSL technical training and support for service roll-out which began in January 2000. Managed in-house local area networking for all staff.
• Managed installation and customization of ACD system and PBX for business office call center operations.

Senior Technical Sales/Support Specialist

• Developed and presented seminars on Internet use and capabilities for potential customers and special interest groups.
• Installed and configured T-1 Frame Relay links for high speed Internet access between NOC and business office. Provided technical expertise on Internet technologies, operations and products to in-house personnel.
• Coordinated technical presence and represented SNET Internet at 15 major trade shows.

Network Manager

• Managed Windows NT network of 50 PCs and six UNIX development servers.
• Managed connectivity to SNET's wide area Corporate Data Network CDN .
• Installed and managed Lotus Notes servers, connected to SNET Corporate Notes CDN.
• Performed system administration for two Hewlett-Packard video servers, which were primary content delivery systems of interactive video content.

confidential

System Administrator/LAN Manager, Software Distribution Manager, Technical Support Manager, Training and Education Manager

• System Administration 3 years : Managed TCP/IP network of 35 UNIX workstations and 60 PC workstations. Managed Internet connection and mail servers.
• Obtained CNE certification. Managed Novell network.
• Acquired and installed company's first Windows NTAS file and application server.
• Software Distribution 4 years : Automated manufacturing and distribution of CAD/CAM software package. Estimated savings of 200,000 per software release. Increased customer satisfaction immensely.
• Reduced software shipment cycle from three months per release to one week by instituting standard media format, selective product installation and license management software locking. Outsourced tape mass production.
• Technical Support 3 years : Managed 5 person software technical support helpdesk TAC Center .

confidential

Account Manager

• Sales of Burroughs mini-computer line Series L , B-700, B-80/800 B90 equipment .
• Programming support of Series L systems from a machine code level.

Skills:

• Windows Server 2012 with SQL 2012 and web servers in Amazon Cloud
• Windows Server 2008 running Hyper-V, currently operating three Hyper-V servers with 23 VMs.
• Experience with all versions of Windows and Windows server from Win 3.1 through Windows 8.1 and Windows Server 2012 R2. UNIX OS experience HP-UX, SunOS, Solaris, and many flavors of Linux Red Hat, Fedora, CentOS
• MS-SQL 2000, 2005, 2008, 2012 Administration, T-SQL scripting, triggers and stored procedures Experience running early versions of MS Exchange 2003/2007
• Experience running early versions of SharePoint 2003/2007
• Active Directory Configuration and Troubleshooting experience
• Installation/Troubleshooting IIS 6.0, 7.0, 7.5 8.0 and Apache on Unix, also AwStats for metrics Crystal Reports development and Crystal Reports server experience
• Symantec-specific software products pcAnywhere, BackupExec, Norton desktop, McAfee desktop and others Enterprise Client/Server Anti-Virus solutions Computer Associates eTrust, Kaspersky 8 10
• Have performed server migration and conversions
• TCP/IP and Network services such as DNS, DHCP, SMTP, IMAP, POP3, MAPI, FTP, SFTP, ICMP, NFS, NetBIOS, others.
• Installation / Troubleshooting of Cisco 500 series routers as well as a variety of personal routers Linksys, Netgear, Belkin, etc. Also very experienced with SonicWALL Pro, NSA and TZ firewalls
• VPN and Firewall Configurations, familiarize with Cisco 525 series
• Extensive experience with SonicWALL firewalls, IPsec and SSL VPN.
• Troubleshoot and resolve server hardware issues Sun, HP, Dell, Compaq server and desktop Have worked with 3rd party products in a server / client environments
• Troubleshoot client-side issues such as SMTP, virus and spyware/malware
• Phone skills for occasional support of remote issues. In addition to my current full time employment I also do support and consulting for a three office medical practice and EHR system both on-site and remotely
• Construct and configure hardware components for server and workstation builds Some experience with Voice Over IP VOIP implementations Cisco Unity
• Managed Amazon Cloud services for internal use and customer applications Worked whit MacOS 10.x up through Mavericks