SUMMARY

• Senior IT Professional with 15+ years in Program, Project, Procurement, Product, Release, Requirement, Vendor/Customer Service Management. Managing Full Life Cycle Software, Hardware, Logistics, Data Warehouse, Infrastructure, Network Security, System Integrations and Application Development/Deployments within the Telecommunication /Communication, Healthcare, Retail, Finance and Human Resource Industry.
• Mange Budgets of $100,000 - $20.7 Million; Team size of 5-35 Members ; Project Scope and Timeline
• Accountability/Primary Point of contact for Full project (Agile/Waterfall) systems development life cycle (SDLC)
• Oversight/Manage/Lead project execution, integration & implementation of projects. Schedule regular status meetings with project team, stakeholders & vendors; effectively communicates, change control, project information to teams in writing, distributing and posting meeting minutes; Document action items, risk & track to closure. Tracks/resolves all escalates, actions & issues in a timely fashion, with a well-organized presentations.
• Facilitates/Oversee planning/project operation teams and client /vendor meetings effectively for the evaluation, testing, installation and configuration of VPN/Remote Access solutions, Data Center, Network Performance/Implementation, Traffic, Monitoring, Automation, Correlation, Risk/Change Mgmt., Inventory, Data Collection, Configuration Mgmt., Reporting, Testing, Provisioning, Network security, Translation projects, Document polices and processes.
• Obtain/ Align /Manage onsite and virtual resources by clearly defining responsibilities & accountabilities for Business Analyst, Project Coordinate, Architects, Technicians and Developers /Engineers through implementation of the project. Ensuring proper resources are in place to provide efficiencies and effectiveness through a quality deployment.
• Manage cross functional, virtual teams employing standard project management discipline & processes in delivering the right technology solution to the internal business partner on time/ within scope and budget. While conducting efficiencies and implementing strategic initiatives.
• Mange Change Request, Quality Assurance, Readiness/Change Adoption/Stakeholder Management, Risk Management and Mitigation Planning, Develop and Implement a unified network-wide Network Security/Disaster

TECHNICAL SKILLS

Software/Databases/Languages/Skills: MS Office, Accounting Systems, SLA, KPI, Adobe, Advertising, Avaya, Big Data, Billing System, Cisco, Data Warehouse Systems, Database Development, DBMS, Ethernet, IVR, ITLI, JAVA 7.0, Linux, Logistics, SharePoint, Network Security, Operations, ORACLE, Order Entry Procurement, Sales Engineer, SAP, Scrum, Software Development, Solaris, SQL, System Development, System Integration, Telecom, Training materials, UNIX, VPN and LAN/ WAN. MS Project, Remedy, Cisco VPN, Visio, ComSci, Net Tool; NETVIEW, Lotus Notes, Windows Office, Office 2000, NT, MS Outlook, People Soft (Time entry), database development middle-tier software(DBMS), enterprise resource planning software (ERP), customer relationship management software (CRM), supply chain management, COFFEE, Verizon Billing System(VBS), Verizon Advertising System for Tomorrow (VAST), Verizon Reference Management System(VRMS), (ADVNTRS) Advance Tracking of Revenue for Sales, FACTSARBOR, PACE (Time Reporting), COE (Consolidated Order Entry), Kronos, Great Plains (Accounting System), SharePoint, Single View (Billing), Beeline (Time entry), Siebel (Linux), Clear View, Clear Quest, SAP, JIRA, Planview, Hydra, Adobe, VPN, CRM, Smart Phones, Rally, ERP, PRISM, ORACLE ACCESS, SIMS 2.0, TBS (Provisioning system), SQL, LAN/WAN, TCP/IP, PBX, DSL, DS3,T1,T3, MS Project/Solar/Q-Net (Net Meeting)/ Great Plains/PRISM, Cisco VPN/Remote Access Solutions, CRM and VOIP (Developed/Launched the 1 st Alpha /Beta VOIP project in the world, with MCI 2001).

O/S: Vista, MS WIN NT/98/95/Office, NOVELL, UNIX AIX, SUN/Solaris

Methodology: ITIL, Telecom Standards, Martin Tate Core Project Management method, Microsoft Project (Gantt charts, PERT charts), Full project systems development life cycle (SDLC), Waterfall and Agile Methodology

PROFESSIONAL EXPERIENCE

Confidential

Sr. IT Circuit Project Manager

Responsibilities:

• Sr. Project Manage for the local-area network or wide area network (LAN/WAN) set up or migration for the building or group of buildings per each site location for Confidential, over 160 location global.
• Responsible for coordinating with the infrastructure engineering group along with the chosen carriers (AT&T, Verizon, British Telecom, Frontier, Century link and Orange, .etc.
• Responsible for communicating to site leads on the customer side that a technician will be showing up on a specific day to install an internet circuit and also help manage and maintain the communication for network devices such as routers will be shipped to their site and installed.
• Responsible for budget, plans, organizes, monitors and controls projects using appropriate tools and techniques to ensure efficient and effective project completion
• Manage onsite and virtual resources- Business Analyst, Project Coordinate, Architects, Technicians and Developers /Engineers through implementation of the End to End project. Ensuring proper resources are in place to provide efficiencies and effectiveness through a quality deployment.

Confidential - Plano, TX

Sr. Global Technical Agile/ IT /End to End Project Manager

Responsibilities:

• Manage projects in scope to LOB products, processes/ functions although cross-functional, inter-departmental and international company implications.
• Serves as secondary contact to senior department managers for critical change initiatives and provides assistance to staff.
• Manage E2E Forecasting, Cloud Migration, Regulatory Mandates and Aggregation platform(s) in various capacities and product development.
• Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change.
• Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation.
• Responsible for budget, plans, organizes, monitors and controls projects using appropriate tools and techniques to ensure efficient and effective project completion.
• Develop and socialize potential risk mitigation strategies.
• Effectively communicates with managers, peers and business partners on deliverables, timelines and support needed.
• Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change
• Manage onsite and virtual resources- Business Analyst, Project Coordinate, Architects, Technicians and Developers /Engineers through implementation of the End to End project. Ensuring proper resources are in place to provide efficiencies and effectiveness through a quality deployment.
• Responsible for Clarity and PCM updates and project documents.

Confidential - Irving, TX

Sr. IT Project Manager

Responsibilities:

• Develop project plan and drive project milestones.
• Plan, design, coordinate and manage the implementation of all Hardware/ Operation deployments. Responsible for identifying and improving current hardware deployment processes.
• Work directly with clients (7 -Eleven) regarding changes to the project scope, project risk, assessment of possible constraints and identification of new service opportunities
• Manage the project deliverables throughout all phases of deployment and ensure projects adheres to all project management principles and guidelines
• Ensure effective change management occurs throughout the course of the project.
• Manage onsite and virtual resources- Business Analyst, Project Coordinate, Architects, Technicians and Developers /Engineers through implementation of the project. Ensuring proper resources are in place to provide efficiencies and effectiveness through a quality deployment.
• Coordinate the interaction with internal teams in the areas of procurement, kick-off meetings, resource management and support. Communicate plans, risk, change management, training and documentation for project status to all stakeholders throughout the lifecycle of the project.
• Experience handling vendor contracts and delivery based SOW for large projects. Creating Monthly/Weekly Executive reports as per the defined SLA/KPI
• Develop training, installation materials and documentation to transfer team members
• Lead all activities for design, execution, deployment, and project closure (Post support)
• Act as the central point for escalations and Issue tracking/resolution
• Transition of completed deployments to internal support

Confidential - Richardson, TX

Sr. Program Manager

Responsibilities:

• Facilitated all communications with Stakeholder (client facing) between Vendors, (Cisco, Verizon, Arris, Seachange, Vubiquity, Invidi, Ultraviolet and Ericsson) the Product teams and the Business units to deploy FIOs and new products to the market.
• Handled the complete end to end deployment of Verizon FIOs Video hardware and software features and functionality in support of the Product roadmap by taking the lead in deliverables and timing of all aspects of the project.
• Responsible for signoff of functional and technical product specifications/requirements and lockdown product release schedules between the various cross functional teams including Legal, Sales, Marketing, and IT.
• Lead all activities for design, execution, deployment, risk, change control and project closure (Post support)
• Manage onsite and virtual resources- Business Analyst, Project Coordinate, Architects, Technicians and Developers /Engineers through implementation of the project. Ensuring proper resources are in place to provide efficiencies and effectiveness through a quality deployment.
• Incorporated new and existing data analytics into the new product requirements to create metrics to track new product performance and lessons learned.
• Responsible for Verizon FIOs portfolio lifecycle management including existing product rationalization / justification, while implementing new processes and optimizing existing processes and tools. Projects in Nature: TVE, VOD, Security, Infrastructure, Reporting, Finance, Cable TV, Web, Mobile(IOS/Android), Ad Insertion