SUMMARY

• Senior Product Owner/ Product Manager with 11 years of experience in Product Management, Business Consulting, Requirement Analysis and Thought leadership. .Implemented several key initiatives with leading retailers through extensive collaboration with cross functional teams.
• Highly experienced in conducting Market Research, Competitive Analysis & Business Case preparation
• Extensive exposure to the complete product lifecycle from strategy, ideation, gathering requirements, design, launch and road mapping of products that deliver game - changing benefits and achieve a strong user adoption.
• Highly proficient in Agile Methodology - Leading Cross functional and multivendor scrum teams, expertise in client interfacing, creating wireframes/prototypes, conducting Sprint ceremonies including Sprint Planning, Backlog refinement, Requirement Prioritization, Onsite Offshore coordination, Defect triage, User acceptance testing and incremental product demos to business stakeholders and executive leadership
• Solid experience in Waterfall model - Requirement Gathering and Analysis, GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis
• Responsible for Managing teams and collaborating with Project stakholders to monitor progress, report regular project status reports and dashboards to Governance boards and developing mitigation responses and strategies to ensure the resolution of project risks
• Technically hands on, with experience in executing complex queries (SQLs) and customized reporting tools, SQL/NoSQL databases, Cloud migration tools /applications ( GCP, Micro services ) and Point of Sale applications ( Bluebird Devices used in Store)
• Domain expertise in various aspects of Retail ( Supply chain, Order Management), Ecommerce, Telecom and Insurance.
• High expertise in software tools including Rally, JIRA, Confluence, Share Point, MS tools, Visio, Lucidchart,and Azure
• Articulate communicator who can fluently speak the language of both people and technology, blending functional expertise with interpersonal skills while interacting with the cross-functional teams, customers and stakeholder

PROFESSIONAL EXPERIENCE

Confidential

Product Manager / Agile Product Owner

Responsibilities:

• Lead the definition of product requirements and converting them to Product Roadmap, using input from various sources including Stakeholder meetings market trends, technology innovations, and industry standards
• Defined business process flows to determine pain areas and engagement requirements through workshops with SMEs and business management.
• Requirement Gathering and Analysis with business users, documenting Business and Functional specification documents and facilitating collaboration with stakeholders ( Dev, QA) to streamline process understanding.
• Conducting Sprint Planning, Sprint Retrospective, and Daily Scrum to track the deliverables for both onsite /offshore on a daily basis
• Creating detailed User Stories and acceptance criteria. Responsible to perform the progression of User Stories in JIRA in alignment with the project execution phases.
• Collaborative approach with multi-vendor teams encompassing developers, architects, SMEs to finalize and prioritize backlog items and analyze tradeoffs between usabilty and performance needs.
• Demo to business stakeholders on incremental software development
• Working with Solution architects to define the technical scope of the product deliverables
• Worked extensively in executing SQLqueries, closely working with the development team to define schemas and tables.
• Responsible for risk and issue management, stakeholder management and project communication
• Resource allocation and onboarding to the projects
• Partnering with Marketing, Product, Distribution, Technology, and Legal/Risk/Compliance
• Performing manual system integration testing for all releases of the application

Tools: used: JIRA, Rally, Confluence, HP Quality Center, Axure/Lucid Chart ( UI mockups), Sterling OMS, SQL/PLSQL, Cloud Migration ( GCP, Micro services), Mainframe/Legacy, Middleware ( MQ, Kaafka, TIBCO), MS tools

Confidential

Senior Product Owner/Associate Product Manager

Responsibilities:

• Worked on defining product roadmap, from ideation to execution of the new Drop Ship portal.
• Facilitated JAD and Requirement Gathering sessions with business stakeholders and engineering team. Partnering with sponsors, stakeholders, and IT to facilitate, define and document relevant business process, gaining an understanding of the customer needs and identifying the pain points in the existing process.
• Working with technical architects to enhance the performance of Drop Ship vendor portal
• Created training modules and transitioned to Vendors during onboarding process.
• Managed critical initiatives in Agile framework, with Sprint Planning and Backlog product refinement .
• Provided support to Drop ship vendors working in the portal including invoicing, creating labels and processing of Purchase Orders
• Creating metrics and providing daily report to the Confidential higher management on a weekly basis. Detailed project estimations were also developed for future enhancements for client approval by collaborating with Product, Engineering and other relevant stakeholders.
• Worked with Vendors for identifying opportunities and integration strategies

Tools: used: JIRA, Axure/Lucid Chart ( UI mockups), Sterling OMS, SQL/PLSQL, Mainframe/Legacy, Middleware ( MQ, Kaafka, TIBCO), MS tools

Confidential

Associate Product Manager

Responsibilities:

• Get the requirements from Business in form of tickets and perform an initial analysis with the help of technical team to align the requirements into Support team and development team
• Receive and Collate Business Requirements for enhancement development projects across health business unit involving 2 eStores
• The estores involved different set of functionalities integrating with different ERP systems
• Handling different set of scenarios for different products such as Books and Journals as Books are one time purchasable products and Journals consisted of subscriptions for different time periods.
• Working on multiple scenarios related to eBooks and subscription renewal orders being captured in WCS and flowing to legacy ERP systems to fulfill the order.
• Create BRD and use case documents for respective enhancement tickets to be clubbed into a release
• Perform an initial analysis on feasibility of the requirements and discuss with Business on the possible solutions available with WCS
• Provide a walkthrough of Business requirements with Development and testing and discuss on the solution to be implemented with respect to WCS
• Validate Test Scenario’s covered by testing team
• Perform validation of functionality on all the environments Development, QA and UAT
• Provide a demo to Client after QA validation to ensure that all the requirements are built as per Business needs.
• Help Business in performing UAT, provide test data and make changes in Management Centre
• Defect triaging to take all the requirements to closure.

Tools: used: Axure/Lucid Chart ( UI mockups), JIRA, SQL/PLSQL, Mainframe, Middleware ( TIBCO), MS tools

Confidential

Ecommerce Consultant /Product Owner

Responsibilities:

• Liaison with end-client and business users for understanding the requirements via open-ended discussions, brainstorming sessions and role-playing.
• Created Functional Requirement document & Requirement Traceability Matrix
• Created customer centric artifacts like PTIG(Partner Technical Integration Guide), MFF(Master Feature Functionality) and CLP (Client Launch Package)
• Analyzed the whole process of Ship-to-Store, Ship-from-Store and In-Store Pickup,
• Conducted application performance exercise from performance modeling, to performance measuring/profiling, to performance tuning.
• Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation and corporate e-commerce web site Testing.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Created end-client facing decks highlighting the feature functionality of the product

Tools: used: JIRA, Axure/Lucid Chart ( UI mockups), Sterling OMS, SQL/PLSQL, Mainframe, Middleware, MS tools