Accomplished, innovative, results-oriented IT management professional offering 10 years of successful career track in IT, Software, Wireless and Telecom Industry. Driven and proven Leader and manager with expertise in project management, product management, service delivery management, systems integration, cross-function team leadership and IT infrastructure development for several Fortune 500 companies worldwide. Combines excellent technical qualifications with achievements in quality improvement. Prioritized tasks to accomplish maximum results and timely completion of projects. Proven ability to develop procedures to streamline and improve operations while enhancing system applications. Well-disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Ability to build strong rapport with personnel, clients, and associates based on knowledge, professionalism, and integrity.

CORE COMPETENCIES

• Excellent Strategist - Provide advanced technical solutions that boost productivity and efficiency across the organization. Demonstrated record of success in increasing efficiency, and optimizing the access and utilization of shared information
• Exceptional organizational skills - Consistently recognized by colleagues for cross-discipline talents in needs analysis, troubleshooting and problem resolution in fast-paced environments. Skilled in task management and follow through. Superior record of delivering large-scale, mission-critical projects on time
• Strong sense of responsibility - Solid professional standards excellent track record of dependability. Maintain focus on achieving bottom line results while formulating and implementing business solutions to meet a diversity of needs
• Insightful and articulate - Excellent interpersonal/communication skills. Interacted with all levels from executives and administration personnel to customers and staff, covering all ends of the spectrum

AREAS OF EXPERTIS

• Project Management
• Productivity Quality
• System Expandability Reliability
• Customer Service Satisfaction
• Problem Identification/Resolution
• Project Management
• Time Management
• Leadership Team Building
• Operations/Infrastructure Management
• Strategic Planning
• Organizational Development
• Productivity Enhancements

PROFESSIONAL EXPERIENCE

confidential

Program Manager, Exchange On-Line Office 365

• Successfully project managed system migration from legacy platform to new servers through efficient supervision of technical teams, driving timeline, and effectively handling technical activities.
• Spearheaded the planning and migration from competitive technology platforms identified problems with previous versions, engineered solutions and presented complex technical topics to both executive and technical personnel.
• Maintained communication with technical teams while coordinating project timeline to ensure efficient task completion. Utilized strong technical competencies with Microsoft collaboration platform such as Office Communication Server OCS
• and Exchange Online Services to ensure success system migration.
• Resolved technical issues and secured successful process of system migration by articulating architectural differences between solution methods and the challenges and approaches for different scenarios and requirements.

confidential

Served as BPOS Project manager to lead Service Migration and manage Office 365 New Service implementation. Administered all aspects of the projects from planning to deployment provide tactical guidance and influence on key migration scenarios, resolved operational issues, managed workflow of bugs via Project Studio, and supervised team to ensure timely completion of projects, improve business operation and achieve operational efficiency.

BPOS PM for Service Migration

• Oversaw overall migration project including risk mitigation, engineering team leadership, key business stakeholders communications, schedule management, management of workflow of bugs, and issue resolution.
• Expedited project completion by ensuring rapid turn around and action on request affecting end user support and business management.
• Office 365 New Service Implementation PM
• Directed deployment of key infrastructure projects such as new site ramps, tool implementations, reporting mythology participation in process creation and project management.
• Administered various aspects of project management including managing internal and external groups, designing and implementing reporting infrastructure, communicating upcoming infrastructure and addressing business needs.
• Championed value added business analyses and special projects through developing effective plans and designs.

Program Manager, Managed Desktop Services/Business Online Service Group MMS - BOSG

Planned and orchestrated development and implementation of system and software applications. Highly involved in all facets of software engineering from planning to completion project requirement evaluation, team leadership, Customer engagement with international scope Energizer, Playtex, Hawaiian Tropic and Schick ,

PM for UAT and Software Applications

• Oversaw the end to end application UAT plan worked with external stakeholders to meet test request requirements, created use case based on input of cross functional teams, and facilitated all aspects of desktop migrations.
• Accomplished projects on committed plans and timeline through effective coordination of cross functional teams, meeting all client expectations, and maintaining smooth communication across internal and customer teams.

confidential

eCommerce Program Manager Data Analyst, Business Marketing B2B Mobility eCommerce

• Served as Subject Matter Expert SME in AT T Mobility's B2B eCommerce capabilities, and represented the Premier group to all stakeholders including EBS, SMB, AT T Mobility eCommerce and external customers. Coordinated, supported and managed new requests for device, accessory, rate plan, features and promotions.
• Analyzed and assessed BRD's, FR's and other documents pertaining to the release to verify there are no catalog impacts. Created and maintained all products and reports for the B2B Mobility eCommerce suite of applications.
• Coordinated and organized workloads to ensure tasks are completed on time with 100 accuracy.
• Determined and created new tools to support data management and other critical functions within the B2B eCommerce Group, coordinate, create, and maintain data reports.
• Reviewed, researched and routed production issues for resolution internally or within cross group collaboration.

OTHER EXPERIENCE

confidential

• Design and implement personalized exercise and diet programs targeting specific conditions and concerns of clients including obesity, arthritis and high cholesterol. Build and maintain strong client relationship to meet target, maintain safety, ensure high retention rate, and effectively advice members on fitness, exercise, injury and health management.
• Increase membership by recruiting new clients, generating referrals and building strong client relationship.
• Maintain all gym equipment and provide instructions on proper use of fitness apparatuses to ensure safety, avoid injuries and accidents, and meet target outcome.
• Educate members on daily exercise routines, recreational activities and variety of exercise programs including circuit, aerobics and stretch classes.
• Prescribe suitable fitness programs, design individualized training, implement programs, motivate clients, conduct personal appraisals, and assess clients' fitness on a monthly basis.
• Work closely with Occupational Health and Safety Department and respond to current initiatives and company objectives.

TECHNICAL PROFICIENCIES

Software/Hardware: Microsoft Office Suite Network troubleshooting Microsoft Server 2000 Blackberry server WEBAXE CARE SNOOPER TELEGENCE SIEBEL SharePoint SAP Remedy Cellular and Data Applications Test Director Testing Tools and Regression Testing of Wireless Devices

Monitoring Tools: SiteScope Gomez MDT Monitoring Description Tool Mercury Suite Topaz, BAC, ITG and Product Studio