IT Project Management

Most recent years I have been working with Agile Project Management development using engineering approach to applying Lean techniques in promoting continuous improvement of the ITIL's best practices. I have been Project Manager for the State of PA, consulting, casino and warehouse distribution on projects using SDLC and Infrastructure environments. I have experience managing geographically distributed and culturally diverse work-groups throughout the US and the world.

Other Project Experiences

Infrastructure Communications and Security, Infrastructure Telephony Cisco, Avaya , Infrastructure Healthcare / Hospital Systems, Infrastructure Windows 7 and Server upgrades, Infrastructure POS Micros, Agilysys, R-Power , Infrastructure State City Government Systems Police, Fire, Public Works , SDLC Financial / Banking, SDLC ERP Enterprise Resource Planning , SDLC Gaming Systems Bally, AGS, ISD, Embed , SDLC Microsoft Dynamics CRM using TFS in Agile, SDLC Reservation Systems Lodging Management Systems, Fidelio , Infrastructure Constructions Data Center, Warehouse Distribution Center, Cruise Ship , Infrastructure Distribution Systems, Warehouse Management, Conveyer and Picking systems Services

Certifications

• Project Management Professional PMP
• Information Technology Infrastructure Library ITIL
• Scrum Fundamentals Certified Credential SFC
• Class II Casino Gaming License
• Microsoft MCP Novell CNA
• Passed all MCSE exams

Professional Experience

6/14-10/2014 State of Pennsylvania - Department of State

Project Manager / Scrum Master Contractor with Trecom Systems Group

• Manage a team of developers and testers with in Software Development Life Cycle SDLC in an Agile project methodology using Microsoft Dynamics 2012 CRM, Microsoft Team Foundation Server TFS and Microsoft Test Manager. Utilize Microsoft Outlook, Word, Excel, Visio and Project. This project was to develop a replacement / upgraded Corporation and Charitable Organization Bureau registry system in Microsoft .NET to a Microsoft Dynamics CRM / XRM based system both local and web based e-commerce.
• I lead scrum meetings with the developers and testers from internal systems team web development team and internal operations support teams.
• Prepare change request as requested by developers, product owners or stakeholders resulting from user feedback at User Acceptance Testing.
• Update and maintain project plans, risk assessments, work break down structures and other documentation stored in project folder of SharePoint.
• I prepared in both Excel and Visio an explanation of each user story and the user story prerequisite. I further organize these into a hierarchical order and prioritization from the product owners. In Excel each were given a priority, in Visio a graphical layout of the priority and in TFS I assigned team members based on effort level completion deadline to meet.
• I helped with creation of user stories. I sat in the system design meetings with the subject matter experts, product owners, business analyst and users to aid with system designs. I attached the flow charts and data flow diagrams to the user stories and reviewed the business analyst analysts according to the stakeholder point of view to technical specifications.
• I was responsible for the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees communicating job expectations planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions enforcing policies and procedures.
• I would meet weekly with the business development team at Trecom Systems Group to review the financial objectives, prepare and maintain the annual budget scheduling expenditures analyze variances initiating corrective actions.
• I would meet weekly with the CIO, Director of BCCO, other Project Managers and IT Managers to review the risks, roadblocks and success status. We would further drill down on financial objectives, prepare and maintain the annual budget scheduling expenditures analyze variances initiating corrective actions.
• At the end of each Sprint I would prepare a lessons learned, review of what worked well and how we could improve performance.
• I worked closely with the Governor's Office or Administration to move each development phase from the development environment at BBCO to the live on-line environment at the GOA site.
• I worked with Microsoft, the IT team and our developers to recommend and give specification to the operating environment servers, operating systems, virtual and physical setups for any insight on how to tweak or improve performance.
• Worked closely with IT support and DBA's on when to move MS Dynamic changes to MS SQL backend to a development, QA, UAT and Live state of software environments.
• 2/14-4/14 Setnor-Byer Insurance and Risk Short term

Project Manager / Scrum Master Hands-on

• Project to move an insurance company from a managed solution provider consisting of offsite technical team members to an onsite IT Department structure. I manage the network operations of Microsoft Windows, UNIX, AppRiver Exchange and Avaya IP Office phone system. Disaster Recovery projects. I reorganized the corporate structure, hired and trained a team of IT professionals to take over the day to day onsite operations of the company.
• Managed web developers and e-commerce projects.
• Infrastructure upgrades for Windows 7, virtual network servers and SAN. I managed personnel to perform upgrades, compatibility testing and corrections.
• Setup offsite replication host with cloud storage. I setup and coordinated with other vendors hosting, replication and DR plans.
• Switch from managed services and secure firewalls to internal IT. I hired and create an IT department to run the insurance company.
• Create a Disaster Recovery and Business Continuity Plan. I created a plan to recover from any disaster involving onsite, web operations, physical building and personnel.
• Implement of Symantec Ghost installation. I Research and planned the IT team efforts to deploy imaging software from a central server to desktops for compatibility and support.
• WSUS server project, I researched and lead or assigned implementation of a Microsoft Windows Service Update Service Server to automatically update desktop systems with only the approved updates. Regulatory insurance and compatibility issues required limiting the distribution of updates.
• Moved Data Center Operations from one location to another.

Project Manager / Scrum Master and Hands-on SME

• Manage the network operations gaming systems Agile projects in a class 2 Gaming establishment and a resort hotel. Implemented a system wide upgrade of Bally1 gaming reporting system, a hotel / resort upgrade of televisions from dish to IP telephony. Implemented solutions using UNIX, VMware, Windows 2008, AS/400, Cisco, Security and Gaming Controllers. Use MS Word, Excel, Outlook, Project and Visio.
• Manage and lead team of engineers in the delivery of desktop, helpdesk, VMware, Exchange, Windows, AS/400, RIM Blackberry Server, Micros, Agilysys LMS, DataMagine, Daylight Catering and gaming network services for Resort Casino. Ensure service level and customer satisfaction metrics are met and build collaborative customer relationships with clients. Manage relationships and control cost through vendor negotiations. Monitor all network operations gaming systems projects in a class 2 Gaming establishment and a resort hotel. Project implementation of Bally1 gaming reporting system, hotel / resort upgrade of televisions from dish to IP television, analog to digital telephony, ADP, VMware, Windows 2008, AS/400, Cisco and security systems.
• Projects:
• Data Center construction. I worked as Lead Project Manager, IT Manager and lead Engineer on the rack layout, fire suppression system, door entry system, KVM connections per rack, raise floors, cable and color management, IP television, telephones, circuits, fiber runs to ATM's, slot banks, RF closets, virtual and physical server configurations, remote VPN administration and security officer . This involved more than 40 contract companies and our own IT teams.
• Infrastructure upgrades for Windows 7, Micros and Agilysys POS systems, ATM's, network servers. I lead the team as Project Manager and Engineer working with vendors to upgrade 200 plus desktop operating systems and verify that all financial systems and hardware peripherals worked properly.
• Hotel operations involving IP Telephony, IP TV and ACCPAC ERP. Worked with vendors in the proper upgrades and maintenance of IP and ERP systems. I would handle implementation, training, upgrades and budgeting issues. I would assign techs both internal and externally.
• Managing Bally Gaming ERP and Slot Project 10 Million 30 persons . Project Manager in strict guidance of regulatory guidelines for gaming and financial organizations.
• Setup Data Center Security, A/C, Fire Suppression, cabling, phone, floor, racks and circuit layouts.
• 9/08-4/11 Consulting Work- Project Manager and SME
• Infrastructure involving data centers and IDF closets. Manage Projects for Windows 7 upgrades, servers and telephony upgrades. Use MS Word, Excel, Outlook, Project and Visio.
• POS Giant Grocery Stores, Mario's Pizza Papa Johns Pizza
• Warehouse Management Systems Yuasa Battery
• Banking Wells Fargo
• School Systems Lafayette College Broward Schools
• Hospital Systems Lancaster General Hospital
• ERP Carpet Show
• Marketing Carpet Show Hallandale Chamber of Commerce
• Giant Grocery PA Stores Project with multiple locations for Giant Grocery chain Agilysys POS system upgrades. 30 persons . Installation of Point of Sale System's and server upgrades on I-Series AS/400 back office. Manage scheduling, cost, personnel on multiple sites nightly, perform project reporting and control scope.
• Mario's Pizza Restaurants Maintenance and support of Point of Sale system, Inventory and Ordering systems. Manage all phases of project scheduling. This includes working with vendors and managing programming interface issues between systems.
• Papa Johns Pizza Restaurants Maintenance and support of Point of Sale system, Inventory and Ordering systems. Manage all phases of project scheduling. This includes working with vendors and managing programming interface issues between systems.
• Yuasa Battery Manufacturing Project for Cisco phone system upgrades for Yuasa Battery manufacturer. 5 persons . Managing IT department while their IT Manager was out on maternity leave. Installation of new IP Avaya phone system, maintenance and installation of all technology in a lead / battery manufacturing plant. Manage and administer budgets for both projects and operations. Control Risk, project scopes and work with multiple vendors on-site.
• Wachovia / Wells Fargo Banks Project with multiple locations for Wachovia to Wells Fargo bank conversion. 30 persons . Upgrades on hardware and software of banking systems and conversion from Wachovia to Wells Fargo. Manage schedule and cost for rapid deployment of system conversion project while controlling cost and scope.
• Lafayette College Project with multiple locations for Lafayette University system upgrades. 15 persons . Preparation of school systems for beginning of new year wiping, imaging and helping with the moving in and configuration of student's computers and other technology to dorm rooms. Manage schedule and on-site engineers in multiple buildings and control cost.
• Broward County Schools Installation and configuration of IP based Intel Phone Systems, sales and deployment of Cisco switches and routers. Plan and implement deployment schedule and control scope.
• Lancaster Medical Health / Hospital Project with multiple locations for Lancaster Health infrastructure upgrades. 10 persons . Installation, upgrades, inventory of hardware and software of medical system throughout the health system include PC, terminals and switches in medical offices, doctor's offices and several hospitals. Work with doctors and hospital personnel to control cost and scope while managing schedule for multiple upgrades to infrastructure across a multi-building campus.
• Carpet Show - Reorganizing and creating an automated system using excel and pervasive Database to create PO, Order forms, setup a Sage ACCPAC ERP database system for GL. Setup purchase computers, server and both cable and wireless network. Manage the deployment scope and relationship with accounting software vendor.
• Manage schedule for software rollout, cost of modules and vendor support, reporting of customer satisfaction and stages of project completion and control scope to Accpac implementation through scope management meetings.
• Project Manager
• Improved KPI's implemented a new voice picking system in a 670,000 square foot distribution center. Implemented improved high speed conveyor, barcode and warehouse management system WMS projects. Implemented a web based ordering system project for direct customer sales and shipping.
• Onsite support for technical and logistic issues for all chain stores. Use MS Word, Excel, Outlook, Project and Visio.
• Project involving high speed conveyor, voice and pick to light picking for distribution systems 10 Million over 100 persons .
• Installation and upgrade of store systems including POS and e-commerce Stores in NE US Web
• PeopleSoft ERP

Project Manager

• Negotiated all communications and system support world-wide for offices and ships. Developed and implement disaster recovery and business continuity plans. Reduced communications cost by up to 50 on communication cost through VPN and IP Telephony. Use of UNIX, MS Windows, Exchange, MS Word, Excel, Outlook, Project and Visio.
• Projects with multiple locations for Office locations and ship upgrades at dry locks POS, Network, IP Telephony, A/V sound systems, room upgrades and e-commerce . 5 Million, over 100 persons
• Project for new ship construction to add to fleet. 40 Million, over 100 persons
• Sage ERP

Project Manager

• Managed multiple projects and software data mining programmer / Analysts on various projects world-wide. Use Oracle, MS Word, Excel, Outlook, Project and Visio.
• Project with multiple international locations for Oracle systems Data Mining.
• Data Warehousing and Business Intelligence

Project Manager

• Managed the Y2K project implementation for a major US city Police, Fire, Public Works, others
• Managed the creation and moving to a new city hall project. Negotiated all communication contracts and site support with vendors ATT, Comcast, Sprint, Bell . Use UNIX, MS Windows, MS Word, Excel, Outlook, Project and Visio.
• Created the IT Department for the City by restructuring all technology support area.
• Project with multiple locations for the City of Miramar Y2K Project 50 Million, over 100 persons .