Profile

PMP Certified Information Technology leader with a successful 12-year track record managing engagements across the public and private sectors leading large scale programs, implementing enterprise solutions to solve complex client requirements, and contributing to corporate growth and maturity. Known for being tactful, personable, flexible, and self-motivated with the ability to bring teams together to accomplish common goals. Consistently achieve aggressive goals and meet deadlines while increasing efficiency and productivity. Experienced in recruiting and mentoring business and technical resources.

2012 Bronze Stevie Award Winner for Female Executive of the Year Business Services Computer Hardware

Software

Skills Summary

• udget Management
• Process Engineering
• Management
• Resource Forecasting
• Client Relationship
• Business Development
• Software Development
• Management
• Strategic Planning
• Methodologies
• Performance
• Team Leadership
• Vendor Management
• Measurement

Selected Accomplishments

• Increased revenue by 4M. Numerous projects across the client organization had funding levels decreased due to poor performance and government budget reductions. Ensured high level of customer satisfaction by quickly delivering multiple software releases, building a strong pipeline of additional customer requests, and developing an effective marketing/communications approach to build awareness of the enterprise software solution. Secured 4M in additional funding for the program.
• Define strategy out of chaos. Whether it be a newly created organization struggling to identify their mission and goals or a well-established program with consistently meager results I have a proven track record of being able to clearly define strategy within chaotic environments and manage solutions to implementation that increase efficiency.
• Used Agile Scrum methodology to quickly deliver a social network software solution. Faced an aggressive deadline with a requirement to deliver a functional software solution to an extremely eager customer. Utilized the Scrum methodology to quickly deliver functional pieces of code and exceed customer expectations which led to follow on work.
• Increased end user adoption of an enterprise wide online travel management system. Shortly after the initial implementation, it was discovered that usage was low to nonexistent in numerous and the ROI of the system was not being realized. Successfully led a revitalization effort to identify the root cause and performed activities to increase usage. Resulted in a notable increase to the number of users across the Navy and improved the ROI for the development effort.

Professional Experience

IT PROGRAM MANAGER

confidential

• Effectively manage a 20M portfolio of Information Technology programs for multiple customers. Primary liaison between the customer and contractor managing relationships and communication.
• Manage a diverse cross-functional team of 30 resources that include project managers, business analysts, data analysts, developers, production support engineers, architects, quality assurance analysts, data base administrators, and communication specialists.

Antoinette Rucker, PMP

• Successfully managed multiple overlapping software releases for the development and deployment of an Enterprise Business Intelligence BI solution using SharePoint and the Microsoft BI suite of tools. The solution had 300,000 users located across the United States.
• Managed enterprise initiatives that include cloud mail migration to Google and Microsoft Office 365, cloud enterprise resource management implementation, and Bring Your Own Device BYOD enterprise implementation.
• Responsible for managing budgets, financial forecasts, program burn rate, and invoice procedures. Report and review financials on a regular basis with executive management and customer stakeholders. Determine and monitor project resource levels hiring and training resources as needed. Proactively monitor project risks and develop contingency plans.
• Identify business development opportunities and assist with proposal efforts. Created marketing strategy and material for the company Business Intelligence service offering.

SENIOR PROJECT MANAGER

confidential

• Project Manager supporting the Department of Homeland Security Enterprise Systems Development Office. Effectively managed a 6M portfolio of software development projects. Projects included custom and out of the box SharePoint implementations, .net and Java development, and CRM solutions.
• Managed cross organizational teams with matrixed resources ranging from 5-10 resources. Managed multiple concurrent projects to successful, on time and within budget completion.
• Responsible for managing all phases of projects using agile and waterfall methodologies. Consulted with the customer to help define their standard development methodology to be used across all projects. This resulted in standardization across projects and the foundations for a Project Management Office PMO .
• Managed customer and leadership expectations by ensuring effective communication with all relevant stakeholders.

ASSOCIATE/PROJECT MANAGER

confidential

• DHS Science Technology: SharePoint and Project Management: Managed the strategic planning process within the Office of Standards. Facilitated sessions with staff members, administered surveys to customers and stakeholders, and conducted SWOT analysis. Wrote a Strategic Plan which defined the tasks necessary to accomplish identified goals. Developed and tracked performance metrics. Successfully implemented SharePoint within the division which resulted in increased collaboration and productivity.
• DHS Science Technology: .Net Software Development Project: Gathered functional requirements, clearly communicated requirements to the development team, created and maintained requirements documentation, verified that requirements were met through testing and validation, identified/monitored project risks, managed the Scrum development sprints, updated the project schedule, and led daily Scrum meetings. Work resulted in the first iteration of the community of practice site being launched within 6 months which exceeded customer expectations and led to future business.
• Air Force Communications Agency AFCA CTO and AFNetOPS: Strategic Analysis Project : Developed a reusable Program Profiles template and managed the execution of the Program Profiles portion of the final deliverable. Worked within a team to develop various requirements artifacts and created a technology
• inventory and IT baseline which resulted in the customer easily identifying gaps and overlaps in the technology they had procured.
• DHS Health Security Intelligence: Operational Requirements Study : Directed project tasks and project team members, created and maintained the project schedule, managed stakeholder and management expectations, provided status updates to leadership, managed client interactions, and ensured the overall completion and quality of the project deliverables. The final business analysis deliverable was completed on time, within budget, and received positive feedback from the client.
• DHS Homeland Intelligence Support Team HIST : Operational Requirements Study : Lead author of the value chain analysis and capability analysis sections of the study. Created mission process threads, capability vignettes, and contributed to other sections of the study which resulted in a clear picture of the operational environment that the customer was operating within.

SENIOR PROJECT MANGER

confidential

Supported the creation and deployment of a program and performance measurement system at the Bureau of Diplomatic Security, Department of State.

Antoinette Rucker, PMP

• Facilitated requirements gathering, process mapping, data collection, performance metrics development, and corrective actions sessions with the client.
• As the project manager for multiple ongoing deployments, I ensured deliverables met requirements and were completed within established deadlines. The deployments resulted in measurable goals and corrective action plans that helped the client improve performance and easily report on their performance up the chain of command and during congressional hearings.

SENIOR APPLICATION SYSTEMS ANALYST

confidential

• Analyst for a Subsidy and Grants Information System software application development project for the department of Housing and Urban Development HUD .
• Supported software development by creating test scripts, determining appropriate workflows, identifying and documenting use cases, performing integration and system tests, and performing gap analysis.
• Served as a key member of the Quality Assurance/Configuration Management process area team that was responsible for ensuring that company projects were CMMI Level 3 compliant.
• Performed production support tasks including: developing all training material, coordinating and teaching classes to end users, coordinating and managing user acceptance and pilot tests.

PROJECT MANAGER

confidential

• Project Manager of the Space and Naval Warfare SPAWAR Defense Travel System DTS software Revitalization team, responsible for implementing DTS to Navy commands and leading the revitalization effort.
• Revitalization tasks included daily supervision of team members, assigning work to team members, tracking DTS usage within Navy commands, re-engaging commands with little to no usage, and collecting/compiling qualitative/quantitative metrics to track and report revitalization efforts. This project resulted in a notable increase in usage of DTS by Navy personnel.
• Successfully implemented DTS to 30 Navy commands along the East coast and in Germany with a combined approximate total of 6000 military/civilian personnel. Implementation tasks included creating implementation schedules, coordinating and conducting command visits, briefing command officials, performing business process analysis sessions, creating workflow diagrams to illustrate as-is and to-be processes, performing on site system setup, conducting validation of data, performing Live Process Verification tests, providing customer support and user training.

PROGRAM MANAGER

confidential

• Program manager for a short term contract supporting the Human Performance Center's HPC implementation of the Defense Travel System DTS .
• Tested and evaluated the software solution, updated existing profile and account information for each user, and reconfigured system mappings and routings to facilitate a more efficient electronic process flow.
• Completed implementation and trained all employees on DTS which resulted in 100 usage of the system. Collaborated with team members to develop and implement a knowledge management strategy that enabled workflows, electronic signature, and served as a file storage repository with effective search capability.

SYSTEMS ANALYST/DOCUMENTATION SPECIALIST

confidential

• Developed and conducted Quality Assurance/Control QA/QC on software and system user's manuals, software testing documents, and other documentation for all assigned projects.
• Wrote various types of functional and technical documentation.
• Developed computer based training CBT modules for the Global Command and Control System Army GCCS-A Workstation Operator system.
• Provided general analytical support to various projects.