PROFILE:

• Substantial experience in IT project management, assuming full responsibility for successfully initiating, designing, planning, controlling, executing, monitoring, and closing a project. Proven ability to lead, organize, and motivate remote project teams; evaluate and manage risk, and communicate status to project owners/customers.
• Demonstrated capability to pick up an idea and turn it into an executable project plan.
• Identifying, creating and communicating project value statement.
• Practiced at pinpointing and developing customer skillsets
• Experienced in identifying and defining customer use cases, understanding what technology should be used to fulfill that use case. Then break the use case down into development tasks, using recommendations from development resources.
• Ability to lead projects and interface with all levels of an organization expressing highly technical concepts in business terminology.
• Aptitude for working independently with an ownership mentality - see things through to completion.
• Skilled focus on meeting hard deadlines, understanding dependencies/commonalities between work streams.
• Communicate effectively with customers, engineers, SMEs and others throughout the design, planning and development phases of the project/program.
• Managing project financials in alignment with a project budget.
• In-depth understanding of Change Management.
• Professional preparation of materials.
• Use of conferencing tools to facilitate remote meetings with clients, mgmt. and project team.
• Proficient data modeling experience including generation and execution of DDL/DML scripts to create physical database models.
• Expert Presentation and communication skills. Excellent ETL and SQL capabilities.
• Thoroughly familiar with Informatica’s Data Mgmt platform including, but not limited to, PowerCenter 10.x, Informatica Data Quality, MDM, Informatica Cloud (IICS), Enterprise Data Prep, Axon/EDC, etc.
• Demonstrated ability to install and configure of Informatica 10.x infrastructure both cloud and onpremise.
• Recognized ability to establish Data Governance Framework, Metadata Strategies and Architecture. Develop KPIs, business use cases and vision statements.
• In-depth knowledge of IDQ 10.x, including profiling, rule development, mapping and transformation creation, web services (Rest and Soap). Use of the Informatica Analyst, Developer and Administrator tools.

PROFESSIONAL EXPERIENCE:

Confidential, Broken Arrow, OK

Sr. Customer Success Manager/Project Manager

Responsibilities:

• Managing the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and requests.
• Establishing and maintaining customer satisfaction across accounts through account planning, project tracking, proactive client communications, issue/risk remediation and containment and performance measurement.
• Assuming internal project management role; coordinating efforts of IPS, GCS, engineers, sales team and customer to facilitate the successful completion of customer data management projects/programs.
• Identifying, mitigating and removing project risk and impediments.
• Ascertaining project value statement and return on investment.
• Protect existing revenue streams, identify and neutralize competitive threats
• Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales.
• Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, management and account planning sessions
• Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.
• Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.
• Conduct regular briefings on account status to senior management and other internal stakeholders

Confidential

Sales Consultant/Project Manager

Responsibilities:

• Provided pre-sales technical support for the development and implementation of complex products/applications/solutions.
• Used in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations, product demonstrations and project development.
• Assisted the sales staff in assessing potential application of company products to meet customer use cases and prepared detailed project specifications for the development and implementation of customer products/applications/solutions.
• Built mini-applications (POCs) based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client.
• Provided consultation to prospective users and/or product capability assessment and validation.
• Recognized frontline evangelist for the entire Informatica Platform. I’ve demonstrated an ability to understand customer challenges and articulate how Informatica solutions could maximize return on their data. Exhibited collaboration and technical aptitude while working with members of pre-sales, sales and customer support to close deals and identify upsell/cross-sell opportunities.

Confidential, Tulsa, OK

Project Manager, Network

Responsibilities:

• PowerCenter 9.x Level One Developer - 5 day course
• PowerCenter 9.x Level Two Developer - 2 day course
• Informatica Developer 9.x - Data Services - 3 day course
• Data Quality Analyst 9.x - 3 day course
• Data Quality Profiling 9.x - 2 day course
• Intro to Analyst 9.x OnDemand course
• Data Services Security 9.x OnDemand course
• Adept at taking idea for a product course and making it a reality. Assembled project teams; facilitated team kickoff meetings as well as alpha teaches aimed at each course created/modified. Provided extensive communication to ensure the project team could adhere to the timelines. In addition, I reported project status and any possible roadblocks to management.
• In-depth product knowledge
• Expert ETL and SQL capabilities
• Extensive database scripting to create sources, with the proper data requirements, as well as targets.
• VMware image creation for classroom deployment
• Repository and services creation
• Student guides
• Instructor guides
• Lab guides
• Presentation/Lecture materials
• Each OnDemand course required the above as well as Camtasia demos and voiceover content.

Confidential, Tulsa, OK

Sr. Program Manager

Responsibilities:

• Provided leadership for a remote team of developers, functional analysts and Oracle and Teradata database administrators for the Confidential Global Hawk Logistics DSS using Agile and Waterfall methodologies.
• Primarily responsible for contract bids/proposals to Confidential Air Force and Navy system projects.
• Responsible for communication of project status to upper management of OakTree Consulting as well as the clients, Confidential
• Responsible for evaluating new resources for hire.
• Monitor status of development tasks and remove impediments.
• Evaluate project risks and create migration plans.
• Created project plans, timelines and project technical proposals as well as project scope documents for submission to the client.
• Track project costs and utilized EVM to measure performance against progress.
• Attend regular finance meetings with OakTree Consulting management to go over budget actuals and future planning for the project.
• Led the team through an upgrade of server hardware, hosting environment, network VPN and external firewall security as well as redundancy.
• Led the team through a major migration of data and processes from old servers located in Virginia to a new servers and virtual environment with hosting facility located in Tulsa, OK.
• Coordinated move of extracted flat files from Air Force (GCSS-AF) servers to their new GEX (Global Exchange) messaging bus.
• Created and submitted ETL Conversation Design Review documentation for approval by GCSS-AF.
• Created and submitted ETL Installation Procedure documentation for use by GCSS-AF.
• Exported all v7 mappings, sessions and workflows for import into v8.6 environment.
• Upgraded mappings with new sequence generators.
• Upgraded all session and workflow objects to reflect new Unix Environment paths and v8.6 environment variables.
• Rebuilt all .bat files to in corporate logic with shell scripts.
• Upgraded all fast export files with new Unix Environment paths.
• The previous v7 PowerCenter had MKSToolkit installed, allowing shell calls directly from within session component tabs. This all have to be removed and re-coded.
• Created new workflows to handle persistent permissions problems presented by Unix.
• Worked closely with Air Force Field Services (GCSS-AF) to understand their environment and assist with implementation of new ETL.
• Coordinated data refreshes and unit test of code through to production implementation.
• This development work required me to obtain and maintain a CAC (Common Access Card) for admittance to AF bases and access to GCSS-AF datawarehouse.

Confidential, Broken Arrow, OK

Sr. Instructor/Curriculum Developer

Responsibilities:

• Led creation and implementation of the PowerCenter 8.5 & PowerCenter 8.6 Administration courses. Performed design of labs and PowerPoint presentations. Produced Windows computer image for use in public and remote course delivery. Delivered Alpha and Beta version of the courses to instructors.
• Developed VMWare images for course development and instructor .
• Used remote technologies to train instructors on new course materials
• Developed the PowerCenter 8.1 Team Based Development course.
• Demonstrated the ability to present course materials in a clear concise manner and the technical know-how to assist students during hands-on lab exercises.
• Successfully delivered many public, remote and on-site courses.

Confidential

Sr. Data Warehouse Analyst

Responsibilities:

• Managed several IT projects as a consultant including the implementation of a state auditors system for the Oklahoma Security Commission.
• Developer for data warehousing projects for several companies such as OneOK, Devon Energy and Conoco Phillips using Informatica solutions, Agile and Waterfall Methodologies.