SUMMARY:

• Senior Project Manager, certified in Project Mgmt., Six Sigma etc. with a strong Business Acumen.
• High - performing technical executive with advanced .NET/Java development/Support experience.
• Passionate about Customer Experience improvement- A Customer Advocate from Confidential, Houston.
• Consistently successful in managing Enterprise Software product developments, related P&L, Owning product road-maps, improving PM/Operational processes and overall Software product quality resulting in Customer Satisfaction. Mentor, motivate and lead high-performing Agile development/Support teams based in Houston and around the globe.
• Very much Customer focused by nature. Strong experience with PLM tools.
• Sr. Software Delivery manager with extensive experience in managing multiple projects simultaneously with their budgets, Scopes, Time lines etc.
• Accomplished at delivering software Testing/QA and pre-sales (RFPs, RFIs etc.) support.
• Proven leader with expertise in forming, managing cross-functional and global teams using waterfall or Agile development processes.
• Self-motivated and result oriented team player with a strong drive to succeed.
• Very effective in driving team results while maintaining high-morale.

CORE COMPETENCIES INCLUDE:

• Banking/Mortgage experience
• Vision, Strategy & Execution -
• Development & Leadership
• Agile & Waterfall models - Support/PMO/Portfolio Mgmt.
• IT Operations Management Product Architecture
• Team Building/Mentoring
• Testing, Quality Assurance Delivery Management
• Program/Project Mgmt.
• Global Talent Acquisition

TECHNICAL SKILLS:

.NET, XML, Oracle etc. Strong working knowledge with Java/J2EE/C++, .NET platforms, HP-UX, SOA Manager, MS office tools, Mercury products, XML, XSLT, VC++, Classic ASP, ASP.NET, C#, IIS, VB, VB Script, HTML, Java Script, Crystal Reports, FTP Server, FrontPage, SQL Server, MS Access, CMS, MS Vista, Windows 7, Visual FoxPro, Novell etc.

ORGANIZATIONAL EXPERIENCE:

Confidential

Sr. Program Manager

Responsibilities:

• Responsible for managing over all Testing/development/Support teams working on Mission Critical HP-UX product deliverables; supervising the activities pertaining to driving and influencing Release, CS and Testing process, ensuring high quality of OS deliverables using Agile development.
• Liaising with cross functional teams and partners / vendors / customers and Program / Project management. Negotiate scope, roadmap, resource planning etc.
• Get involved in module trainings.
• Responsible for managing SCRUM development teams using MS Project tools, along with Customer/Internal Defects and Releases of entire HP-UX OS components from India. Drive and Influence enhancement requests, test processes, build process etc.
• Being Part of PMO, manage improvement initiatives that better SDLC process, Customer SLAs, Release processes etc. Identify the process gaps, recommend improvements and track implementations.

Confidential, Houston, Texas

Project Manager

Responsibilities:

• Reporting to the Director, responsible for managing the Desktop Software/Firmware app development projects and TCOE in Houston and Europe; supervising the activities pertaining to hiring, resource allocation, people management, budget estimation and planning, capital equipment’s, lab and infrastructure set-up.
• Liaising with cross functional teams, Testing, Business partners / vendors / customers and Senior Mgmt.
• Responsible for all NB/DT Software/QA deliverables for 50+ Laptop/Desktops from Houston
• Managed 4 front line managers, 3 architects and 2 Leads. Identified two key engineers, coached, mentored and promoted them to Architect levels by taking them through the HP TCP process panel.

Confidential, Houston

IT Manager

Responsibilities:

• Worked for Confidential, managing development of Mortgage/Banking software products, People, Testing/QA teams. Worked with NC’s senior executives, Loan officers etc. to build customer centric solutions thru C/S and Web apps.
• Reported to VP-IT, assumed full ownership of NC’s IT development division, including procurement, Vendor mgmt. etc.
• Managed Technical teams/SDLC process and related artifacts, SLAs, MRDs etc. using MS SharePoint.
• Re-positioned QA/Testing teams by hiring right talents across US, improving the product quality.
• Developed Mortgaging Web portals using .NET platform. Managed global Resources.
• Worked with senior management to implement CM processes across the Org.
• Worked closely with stake holders to prioritize their needs and PMO to meet ITIL standards.

Confidential, Houston

Project/ QA Lead

Responsibilities:

• Ensuring Projects meet the QA measures defined by the Committee, delivered on time etc.
• Managing PMO and communications. Tracking deployment LCs, related resource allocations.
• Contributed Quality guidelines and processes to the overall development org.
• Acted as a technical expert to help out the team as needed on .NET platform.
• Ensured Agile practices are followed consistently across 7 projects.

Confidential, Houston

Systems Analyst/Global Support Lead

Responsibilities:

• Working with Support specialists around the world, attending, resolving issues for the customers.
• Ensuring Channel Web applications are available 24x7 to its customers.
• Addressing customer issues, managing Channel Support model and resources. 24x7 on call pager allocation, management etc.
• Used Remedy solutions for managing help desk tickets. Provided object-oriented design, programming, implementation and support to the web applications.
• Helped preparing Test plans, data and user documentation for different modules of applications which involved credit card validation, shopping cart etc.