SUMMARY

• Over 9 years of solid background and experience in managing and implementing highly complex, large enterprise software development and infrastructure projects for telecommunications, ecommerce, retail, healthcare, banking and merchant transaction/ payment processing industry as a Senior Consultant, Business Analyst, Project Manager, Technical Project Manager and Program Manager.
• Strong background and experience in software development life cycle (SDLC) methodology, project management methodologies (Waterfall and AGILE), Infrastructure planning and deployment, business requirements gathering and definition, data migration and conversion, systems integration, third party software, Excel pivot table, Excel macros and vlookup creation, SQL queries and database analysis, KPI metrics dashboard development, product management requirements, web service XML analysis, Testing methodologies, change management, release management and business analytics reporting process and Portfolio management.
• Over 11 years of Center of Excellence experience with regards to business process analysis, business process re - engineering, DMAIC methodology, process standardization, Key performance indicators(KPI), PMO governance and methodology, Best practices(Lessons Learned), training, Defect reduction, control plan implementation, performance benchmarks, application tools and infrastructure support.
• Is an individual that is results-driven, dedicated, self-starter, loyal and a team player.
• Ability to improve poor performance of project teams due to an ability to identify the root cause and then develop a solution very quickly .
• Solid background and experience with regards to providing guidance on projects for standardizing and redesigning core business processes with the goal of obtaining significant improvements in key performance metrics such as cost, quality, and speed of service delivery.
• Managed and implemented application development and infrastructure enterprise projects with revenue enhancing implications either for new company wide standards, system enhancements, system efficiencies or for replacing legacy/ outdated systems.
• Thorough understanding of software development life cycle (SDLC) and methodologies with regards to managing various phases such as defining scope/SOW, managing and creating project schedule, performing business analysis, defining systems architecture solution, executing development, testing and managing NO GO/ GO Live decision process.
• Interfaced with cross-functional and virtual teams, client resources, third party vendors and C-level executives/ stakeholders (i.e. Director, VP, CTO, CIO and SVP) on project engagements.
• Managed projects averaging 10 to 50 resources.
• Managed project budgets of $250k to $28M.
• Managed offshore teams with regards to code solutions and development, operational support and project delivery.
• Managed cost estimates and budget for the overall project including Onshore and Offshore resources.

PROFESSIONAL EXPERIENCE

Confidential

Technology Project Manager

Responsibilities:

• Managed the implementation and migration of new and existing cloud services for SAP Business One 9.3(PL 10) and Sage 100/300.
• Created and managed project plans for the new cloud service or cloud migration utilizing the Teamwork project management tool.
• Interfaced with clients with regards to Kick-off meetings, weekly status meetings and GO Live coordination meetings.
• Managed project teams which included the external customer business and IT resources, the sales executive, the database administrator resource, network administrator and system analyst.
• Interfaced with third party vendors and partners to assist their customers in implementing SAP Business One or Sage cloud hosting services.
• Interfaced with the cloud operations team to order servers, determine and provide Add-ons were needed, configure Active directory, create login credentials for admin and non-admin users, and determine provisioning solution if not standard cloud solution.
• Utilized Visio to build out, validate and implement new processes.
• Assisted in reconciling final production software and infrastructure for billing.
• Prepared weekly tasks and project reports.

Confidential

Implementation Manager

Responsibilities:

• Managed the software and hardware implementation of queueing systems for enterprise customers such as PSEG(Public Service Enterprise Group), Fairfax County Virginia Government, Florida Dept. of Revenue, Miami-Dade Clerk of Courts, City of Santa Monica, Pace University, NJ DMV and Kaiser Permanente.
• Interfaced with clients with regards to Kick-off meetings, weekly status meetings and GO Live coordination meetings.
• Managed a team which included the customer business and IT resource, sales executive, the systems analyst, dispatch and installation resource(s).
• Implemented customers with multiple sites as one project.
• Performed data migration from legacy systems or excel documents using an ETL process.
• Utilized Visio to build out workflow diagrams in order to define new business processes or identify process gaps for the customer.
• Worked with the system analyst(SA) to develop an Orchestra7 solution that would give the customer the most efficient queueing platform.
• Created a system configuration document (SCD) for each respective project which outlined application, database, server(customer or Confidential ), workflow and hardware information.
• Utilized excel for project status reports, system configuration document, action items, risk and issues log.
• Created project plans(using MS Project) for the customer from the kick-off meeting to Install, Test and Go Live stage to Support hand-off.
• Managed and created meeting minutes after all customer status meetings.
• Managed and updated weekly project status reports.

Confidential

Freelance Project Manager

Responsibilities:

• Managed application development and infrastructure projects related to B2B and B2C start-ups, small businesses, telecom and financial services.
• Provided weekly status reports to the client.
• Created project schedules using MS Project.
• Performed and managed social media marketing tasks.
• Utilized MS Excel, Visio and MS PowerPoint to assist in managing the various projects.
• Managed testing projects for web and mobile application development.

Confidential

Sr. Project Manager

Responsibilities:

• Worked with the client and the RFP team to develop requirements, use cases, system selection process and vendor demonstrations.
• Worked with the various system tracks to develop an overall project plan with regards to Confidential PMO.
• Prepared weekly status reports to the PMO to reflect the progress, accomplishments, risks and issues related to the project.
• Created and updated PowerPoint presentations that identified system gaps, business process inefficiencies and system needs.
• Coordinated and managed meetings with solution architects, End to End project managers, server administrators, security operations, database administrators, systems administrators, business operations resources, infrastructure equipment resources and business stakeholders to assist them in understanding project deliverables, highlight and resolve issues, complete action items, define and mitigate risks, and manage the change request and helpdesk ticket requests.
• Performed Operations Readiness reviews prior to launch gate utilizing the Assured Process Framework.
• Responsible for creating and developing Support Model, Service Guide and Warranty documents.
• Interacted with End-to-End project managers to provide tech project status updates, project resource allocations, work estimates and budget true-up discussions.
• Worked with project teams to ensure their operational readiness process framework was in place to ensure the completed project is production ready, deployable and supportable.
• Managed task activities and hours variance for infrastructure resources.
• Provided weekly status reports for senior level management as to the progress of the project.

Confidential

Project Manager

Responsibilities:

• Coordinated and managed meetings with legacy application resources, data migration resources, business operations resources, business analysts, and solution architects to assist them in understanding project deliverables, highlight and resolve issues, complete action items, define and mitigate risks, and manage various test strategies.
• Managed task activities, resource hours variance and project resource allocations utilizing Primavera. Received additional training and certificate in Primavera.
• Performed project costs, expenses and variance analysis utilizing the EcoSys tool application.
• Provided bi-weekly projects reviews with executive stakeholders and senior level management as to the status of the project, accomplishments, mitigation plan, issues and risks related to the project.
• Provided weekly status reports for executive stakeholders and senior level management as to the progress of the project utilizing Cognos, a reporting tool.