SUMMARY

• Seasoned professional with over 15 years' of exceptional leadership and project management experience. Well - organized, dedicated, systematic and diplomatic in building consensus and spearheading teams as well as working independently in planning and implementation. Boosting productivity, performance and efficiency.

TECHNICAL SKILLS

• MS Word, Office365, Excel, PowerPoint, Outlook, MS Project, Fireworks, Workzone, Ciras, Remedy, Metasolv, WCM, FT3, WAFAC, Sales Package Web, WFM, OmniVue, VFO(EASE), TIRKS, SAP, RPA, SmartSheet, Skype, NetMeeting, Armor, Jira, ProWorkflow, Netbuild, Service Now, Confluence, SharePoint, Site Management Tool, Bluejeans, Slack

PROFESSIONAL EXPERIENCE

Confidential

Sr. Service Availability Project Manager

Responsibilities:

• Enterprise Service Mgt (Requestor Fulfillment Process Owner) - completing request forms for change management or configuration management
• Utilized Service Now for Change Record Quality Content for Enterprise Technology as well as for reports, POS for equipment/system configuration and infrastructure paths
• Used Service Now pre-determined information to flow to Confluence for project plans
• Used Jira so that all stakeholders had visibility to the project task flow, visibility of who is responsible for each task, and when tasks have been completed or delayed
• Shared role between the Hypercare team and the Change Management team.
• Own, develop, and coordinate unique HyperCare plans for specific high technology network deployments.
• Provide, executive, and communicate detailed response scenarios, and documents key aspects of a project.
• Collaborate with 3rd party and vendor Project Managers, Technical Engineers, and Operations to ensure the event is well executed with minimum to no risk.
• Close coordination with Change Management to identify risk, perform risk assessment, measure change risk, and document risk mitigation to ensure comprehensive planning.
• Performed Post-Change Review (PCR) activities.
• Perform categorization of these Change Records to assist with Executive Reporting.
• Worked within enterprise technology on major technology changes with a heavy focus on change management with big network deployment.
• Utilized analytical skills to put together plans, mitigating risks for all Disney events that could be service affecting.
• Provided communication thru verbal, written, and systematic tools
• Performed Process management for each plan created
• Coordinated plan with cross office groups and 3rd party vendors, PM, contractors, technicians

Confidential

Project Manager

Responsibilities:

• Proactively identified and solved complex problems impacting operations management and business direction
• Manage personnel of 20 for Customer Provisioning Local Network covering 14 states for the test and acceptance testing of 1G and above bandwidth
• Served as 2nd Level Escalations 1st level outages POC
• Manage resource allocation and leveling to coordinate internal resources and ensuring technical feasibility for customer projects that involved installing Lambda Unit equipment, Ciena, Infinera, and Fitjistu equipment
• Manage the scheduling/coordination, pre-test validation for all customer projects with- in our 14 states such CKT migration, transport moves, node inserts/removal, downgrade/upgrade, CFA & Fiber rolls and/or changes
• Maintain budget that included: payroll, OT, scheduling, securing testing equipment and office supplies
• Ensure team is meeting /adhering to the union's contractual agreement with the company
• Built relationship between customers, cross office personnel, vendors and stakeholders
• Perform risk management to minimize project risk and/or delays
• Track project performance, budget, scope, time performance and deliverables
• Develop RFP for our external internal IT partners to develop an automation tool to remove repetitious key strokes which saved our organization over a 1 mil in OT expenses
• Created, updated depositories & M&P to show the current practices and processes improvements & changes
• Responsible meeting customer commitments

Confidential

Project Manager

Responsibilities:

• Created SOW/Project Charters, managed the planning, execution, monitoring/control, and closing of all large and small customer overlapping complex projects for an assigned geographic area.
• Liaison between the development team and the customer.
• Lead two teams as well as worked independently to ensure pre-validation, coordination, scheduling, and the physical work (testing)was performed successfully during the customer provided maintenance window.
• Managed agile, waterfall scope-based and ITIL (infrastructure/ network) projects.
• Worked with Software design, development, Configuration and testing engineers for project completion.
• Created timetables, schedules, quality assurance check points, and assigned takes to internal work groups for completion.
• Identified potential risk and issues as well as possible methods to mitigate those risk and/or issues.
• Provided weekly project updates to the customer/ and internal stakeholders, held team meetings with internal leads for the project.
• Ensures that all project tools and documentation was up to date and accurate.
• Implement and manage change when necessary to meet project outputs.
• Understanding of the relationship between Time/Schedule, Quality, Scope/features and Cost/budget.
• Monitor the project progress and competition of each deliverable /tasks.
• Performed root cause analysis and coordinated restoration - troubleshooting efforts on failures.
• Manage resource allocation and resource leveling as well as ensuring technical feasibility.
• Engaged the Chain Management when equipment repairs/upgrades needed to be done on in-effect CKT's that prevented a customer upgrade, downgrade from being completed.
• Track project performance data, budget, and deliverables as they were completed and/ or missed and needed re-scheduling.
• Demonstrated the understanding of the role and impact of cross-functional departments.
• Worked with planners, engineers to ensure that the correct equipment had been ordered.
• Worked with construction teams to ensure that the customer sites where Network and Room Ready.
• Able to Adaptable to constant changes to keep in line with the company direction and expectation.