Cloud Engineer / Systems Management Specialist Resume

SUMMARY

Team with steady state support teams, developers, project managers, transition managers, regional and global architects, and sales professionals per customer requirements.
Self - motivated team player who is a relentless self-learner and generalist. Initiated and drove to completion all customer deliverables with a sense of urgency.
Leverage hands-on deployment experience in complex provisioning and automation products.
Laser focus on technical collaboration to leverage existing collateral and determine fit-gap effort required to complete job.

TECHNICAL SKILLS

Provisioning: RedHat Ansible Tower, OpenStack, Confidential, Cloud Automation Manager, Confidential Cloud Orchestration Manager, VMWare VRA/VRO, Tivoli Provisioning Manager (TPM), Confidential Tivoli Usage and Accounting Manager (TUAM)

Scripting: Perl, batch, shell, SQL, Ansible playbooks

Operating Systems: RedHat Enterprise Linux, AIX, Solaris, Windows 10, OS, and applications into debug to capture, analyze, and resolve errors with permissions, file systems, storage, and networking

PROFESSIONAL EXPERIENCE

Confidential

Cloud Engineer / Systems Management Specialist

Responsibilities:

Identified and implemented changes to cloud solution by feeding back to customer understanding of scope requirements until business objectives are met.
Reduced “passing the buck” mindset by driving cross tower specialists towards resolution of workload provisioning incidents.
Iteratively demonstrated solution changes to surface unidentified customer requirements and secure customer buy in.
Facilitated identification of Cloud-impacting change activities with customized ServiceNow landing page view of past and scheduled change requests by all Cloud-related support resource teams.
Mitigated Cloud resource shortages with scripted weekly and daily monitoring reports.
Streamlined bill back reporting of customer cloud requests through automated SQL queries.
Shortened time to resolution of workflow incidents, tracing lifecycle from inception to final output of provisioned resource.
Attained team cohesion and reduced communications churn via applied digital collaboration exercises, including retrospectives, idea generation and ranking, social contract, and mood and blocker identification.

Confidential

IT Architect

Responsibilities:

Drove product support and development teams, driving resolution of functionality issues with deployed IaaS cloud applications.
Identified infrastructure management health issues promptly with self-developed shell and Perl scripting.
Increased Cloud performance with configuration changes based on analysis of cloud-provisioning application logs and workflow tracing logs.
Closed gaps between configuration data for managed VMS and asset registration data with scripted object and SQL queries.
Created actionable build information for deployment of respective cloud elements after breaking down infrastructure cloud requirements.
Directed completion architectural overview, non-functional requirements, component model, component interaction, architectural decisions, performance, and capacity planning design work products for federal agency.
Authored Request for Quotation (RFQ), Request for Information (RFI) and catalog offering sections ahead of schedule for Federal agency competitive bid against AWS.

Confidential

Senior Systems Engineer

Responsibilities:

Improved management of endpoints by 35% with customized application log monitor.
Increased endpoint health status by 40% with customized TPM workflow for health checking.

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