SUMMARY

• Professional PMI / ITIL / TCO - ROI certified Senior Project Manager / Process Engineer / Consultant who utilizes PMI guidelines and structure to solve and manage complex Lifecycle Asset Management projects.
• Expert in lifecycle design, project design, implementation, and transformations of small, medium and global Lifecycle Asset Management infrastructures.
• This includes industry best practices, TCO-ROI reverse engineering, process integration, procurement, leasing, and receiving through disposal.
• Strong skills in designing or optimizing complete asset management / service desk offerings that are integrated into Confidential HR and Procurement.
• Successful at building strong team environments through mentoring, teaching, listening and diplomacy. Interactively work with team to foster new and better ways to support the dynamically changing needs of the end user community.
• Specialist in Information Technology projects that link the users’ business needs to productive use of automation.
• Thirty years of experience has led to the development of a proven method of identifying customers’ unique ROI incentives for deploying and/or optimizing their internal service offerings and infrastructure.
• Expert in the area of CMDB operations, audit and reconciliation. Expert in data analysis, data normalization and application mapping.

PROFESSIONAL EXPERIENCE

IT Asset Management,

Confidential,

Responsibilities:

• December 2016 - Pres Design, delivery and optimization of IT Asset & Configuration management solutions to include documenting the current state technology, CMDB data accuracy and ITAM / Config Management processes, documenting the future state requirements, performing a GAP analysis to derive full project plan for deployment of best practices solutions.
• Additional responsibility to integrate customer discovery systems, data normalization into CMDB datasets and merging that data into the Gold CMDB. JAD sessions to optimize and/or create new best practices procedures for managing data within the gold CMDB. Integration of numerous discovery systems data including SCCM and ADDM and Application Mapping.

IT Asset Management,

Confidential, Contract State of Florida

Responsibilities:

• Re-authored the entire Remedy Product Category structure to ensure that foreign discovery data could be normalized to an appropriate Remedy CMDB product. Design and Deploy entire IT Asset Management Program for all IT Assets utilizing Remedy 8.1 and the Atrium CMDB. Integrated SCCM as the discovery system of record for desktop related assets. Deployed ADDM 11.0 as the discovery system of record for all infrastructure assets. Designed and Deployed various AIE / AI jobs to onboard and maintain foundation data to include People / Location / Organization information and their relationships.
• Designed & Deployed Normalization and Reconciliation Jobs to maintain IT Hardware and Software assets, and their relationships, for SCCM and ADDM discovery data. Designed and Deployed a full set of processes and procedures to govern IT assets throughout their lifecycle.
• Designed and Deployed various AI jobs to automatically purge marked as deleted records from the CMDB.
• Designed and Deployed various AI / AIE jobs to automatically maintain relationships between desktop assets to the users and user’s location. Created / Modified ADDM TPL to ensure all ADDM records could be normalized to the sanctioned Remedy Product Category. Modified ADDM TPL to add additional data requirements. Created precedent rules for updating data attributes between the various datasets in Remedy. Created top ten Application Maps.

IT Asset Management,

Confidential, Contract Santa Clara County

Responsibilities:

• Document the current state ITAM capabilities, governance, technology and current integrations with other county critical systems.
• Identify opportunities to redesign or reconfigure the current state environment into a best practices environment.
• Compare all the captured requirements to market solution provider offerings to identify the top four solutions that provide for the functional and strategic requirements of the county.

IT Asset Management Solutions Architect,

Responsibilities:

• Designing & Deploying integrated ITAM & Config Management solutions including process, procedures, work instructions, policies & governance, reporting and data attribute requirements using a reverse engineering methodology.
• Migration of data between Remedy 7.5 into Remedy 8.1 Creation of automatic Data GAPs reporting system to depict gaps in CMDB data for required attributes.
• Creation of new Remedy Product Catalog and foundation data for Remedy 8.1 Review of Remedy 7.5 AIE Jobs to detect logic challenges that were causing reconciliation errors within the gold CMDB.
• Analysis of current SMARTs, Zenworks, Lumensions data to identify if the data could be utilized to automatically maintain the CMDB. Mentored team to create a viable set of foundation data for SRM deployment.
• Built AI Interface with ZCM to maintain workstation CIs within Remedy CMDB.
• Built AIE jobs to onboard Smarts data into Remedy CMDB.
• Deployed ADDM and configured TPL docs to push pre- normalized data into ADDM Dataset within Remedy.

IT Asset Management Solutions Architect,

Responsibilities:

• Responsible for design / roadmap for deployment of IT Asset Management services into the Enbridge production environment. Design included hooks into Service Desk, Incident Management, Procurement and Fixed Asset.
• Assisted PM in the creation of the project and transition plans along with defining project scope, costs and timelines. Initiated Joint Architecture Design (JAD) sessions to identify future state processes and reporting requirements utilizing a reverse engineering methodology.
• Documented current state IT processes and performed a GAP analysis against future state design to refine transformation plan. Deployed BMC ADDM to manage infrastructure assets and application mapping.
• Modified ADDM TPL to account for all the non “out of the box” data attribute requirements.
• Mapped discovery data back to Remedy to ensure all discovery data had an appropriate storage location within the CMDB that meet with the approved reporting requirements.
• Normalized all discovery data to the newly created Remedy ProdCat structure. Created Application Mappings for top 10 critical applications.

Software License Complaince Project,

Responsibilities:

• Captured all legacy software license data (Proof of Entitlement (POE)) from existing vendors. Processed POE data into Remedy Software Asset Management (SAM) Data Loaders using a hybrid data loader.
• Loaded all software data into four different Remedy instances and validated the results.
• Normalized software discovery data to appropriate Remedy software products within the ProdCat. Validated the relationships between the software discovery data and POE data to ensure the software license engine was accurately calculating Software Compliance.
• Designed & deployed all ITAM / Config Management reports from test through production. Designed “Smart Normalization” reports to quickly identify the processing newly discovered manufacture, product and model-version data into the Remedy ProdCat structure to enable accurate software license compliance reporting. Developed a reporting matrix to identify the report name, description, owner, usage and repeatability of all service management reports. Assisted in the testing and UAT of all future state ITAM processes and procedures. Assisted in the creation of all and customer communication material.

Senior Manager,

Confidential, Houston, TX

Responsibilities:

• Initially responsible for working with Capgemini Global to create the first Capgemini Lifecycle Asset Management, Configuration Management and Software Asset Management service offerings inclusive of BMC Remedy flattened architecture and CMDB data requirements.
• This included a single globalized ITAM & Configuration Management processes with integration touch points into the existing Capgemini Incident, Problem and Change Management Global process kits.
• Additional refinement of version-1 service offerings to all includes procedures, work instructions, policies and guidelines, audit and reconciliation, technology and data attribute requirements. Upon completion of the Global Version-1 process kit, my duties included responding to customer RFPs for ITAM, Configuration and Software Asset Management services as a function of a Capgemini Pursuit team. This included designing customer solutions, pricing, cost benefit analysis, customer facing solution documentation and deal refinement activities. Upon contract, my duties included a wide range of positions to include Project Manager, Business Analyst, Process Engineer, Data Analyst, Reporting Analyst, Audit & Reconciliations; CMDB refinement and corrections; CMDB Base lining, Reporting; depending upon the specific needs of a customer transition effort.
• Additional responsibility of Service Improvement Manager for accounts that required refinement or problem mitigation. Assisted Capgemini Global with the creation of the version two Global Process Kit. Special project to test the viability of utilizing BMC ADDM as a possible discovery source in a large multi-tenant CMDB environment.

Warner Brothers Account,

Responsibilities:

• Performed a root cause analysis on the WB CMDB to identify how inaccurate asset data entered into the WB CMDB.
• Identified the asset attributes that were bound to a CMDB accuracy SLA. Performed a GAP analysis to identify inaccurate values that required a CMDB update.
• Created an automatic database to capture all source input data for data scrubbing in order to audit & reconcile the CMDB GAPs. (ADDM, SCCM, AD, Antivirus, Eracent, Casper) Database generates specific reports focused on a subset of assets, which are then submitted to tower leads for validation and approvals for CMDB updates. Effort has driven CMDB accuracy levels from low 40% accuracy to near 95% accuracy. Special project to audit WB legacy CMDB data and procurement data to account for a higher than normal number of missing workstation assets. Root cause of audit determined that hardware providers were 50% inaccurate when documenting a shipped device serial number.
• Ontario Power Generation / Hydro One
• Deployed Software Inventory and Software Compliance Reporting into the customer environment.
• Worked with customer to identify and capture the relevant Software License Proof of Entitlement information within a POE Data Capture template. Deployed an Auto-Discovery ARP software into the customer environment to capture the Software Inventory. Designed and deployed the SLiM Process to compare Software Inventory data against the POE data. Output of effort was a set of monthly reports indicating Software Compliance by Software Title.

Enterprise Consultant,

Confidential, San Antonio, TX

Responsibilities:

• Enterprise Consultant for Service Delivery and Service Support. Duties included performing a root cause analysis discovery effort to define process deficiencies related to Service Desk and Asset Management challenges.
• Performed a series of over 20 discovery JAD sessions to identify current process activities. Documented 18 master processes utilizing a Tier-7 TCO-ROI & Tier-3 context process flows.
• Identified systems integration and interface requirements.
• Led effort to define future state requirements via a reverse engineering methodology starting at expected output reporting.
• Performed gap analysis to identify the project charter & schedule for optimizing the support infrastructure.
• Performed a CMDB data attribute GAP analysis to mitigate CMDB anomalies. Corrected Tideway deployment (ADDM) - Now BMC Discovery.