SUMMARY

• A creative and dynamic Sr. Lead Project Manager/Scrum Master/Business Analyst with over 10+ years of experience in business process analysis/modeling, leading cross - functional teams to plan, build and manage versatile projects for both Web Based and Client/Server applications.
• Experienced in Retail, E-Commerce and Pharmaceutical domain.
• Strong knowledge of Pharmaceutical Sales and Marketing Data for performance reporting and supply chain forecasting.
• Expert in Change Management, Issue resolution/ Conflict management, Task delegation and risk mitigation.
• Expertise in performing Gap Analysis, Feasibility Analysis to check the compatibility of the existing system infrastructure with new business requirements
• Excellent experience in ecommerce tools such as Adobe Online Marketing Suite to give site improvement recommendations with sales strategies and achieve price optimization.
• Expert in designing shopping cart, site, themes using various commerce frameworks.
• Extensively in payment gateway like PayPal, Authorize. Net and content management systems, including IBM WebSphere, ATG Ecommerce, Drupal.
• Expert in Google Analytics, which enables us to track the visitors to the store, and generates reports that will help with marketing.
• Created analysis of website search productivity and make recommendations on improvements which can drive sales increase.
• Experience in the Agile, Waterfall software Development Life Cycle (SDLC) methodologies.
• Adept at preparing business requirements documents (BRDs), defining project plans, writing system requirements specifications (SRS), and delivering project/status reports
• Experience in the collection, analysis and documentation of User Requirements, as well as organizing Interviews, User meetings, and Requirement Elicitation sessions
• Experience in UML diagrams like use-case analysis, preparing Activity Diagrams and Sequence Diagrams
• Worked closely with the Business Intelligence (BI) team to assist Project requirements, functional analysis and converting business requirements into functional requirements
• Expert in Data Mining, Data mapping, Data modeling and data validation documentation.
• Expert in creating report with the help of SQL and also wrote SQL queries for data manipulation.
• Diversified experience in Manual testing; extensively used Testing Tools such as Mercury Interactive Test suite in both Windows and UNIX environment (Quality Center and Test Director).
• Expertise in Defect Tracking and Change Request Management tools like Mercury Quality Center, Test Director and Rational Clear Quest.
• Well versed with reporting tolls like Cognos, Microstrategy and Tableau.
• Worked on User Acceptance Testing (UAT), System testing, Integration testing, Regression Testing, Black Box Testing and Backend or Database Testing.
• Ability to apply technical expertise to organize and implement white and black box test efforts and to analyze requirements for software design, development, and validation.

TECHNICAL SKILLS

Programming Languages: Visual Basic, VB.Net, Java, HTML, XML, VB Script, SQL, PL/SQL, JavaScript

Databases: Oracle, SQL Server, MS Access

Operating Systems: Windows, UNIX/Linux

Scrum Master/ Project Manager: Project Leadership, Process Development, Technical/Business Use Case Documentation, Task/Quality/Risk management, Requirements Gathering, Personal Organization, People/Process/Product, Interpersonal Communication, Business Continuity, New Product Introduction, Waterfall/Agile Methodologies

PROFESSIONAL EXPERIENCE

Confidential, Washington, D.C

Scrum Master / Project Manager

Responsibilities:

• Defined and initiated projects and managed cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program
• Served as a SAFe Scrum Master/ Agile Coach, creating and leading multiple teams ensuring that the company team member applied lean agile best practices as task assigned to me.
• Built and developed a high-performance, self-organizing team by coaching the teams in Scrum methodology within Scaled Agile Framework ( SAFe).
• Maintained continuous alignment of program scope with strategic business objectives (Project Charter), and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
• Liaised across global offices, operations and systems areas for problem resolution and proactive process improvements including end-to-end new product development/enhancements.
• Facilitated meetings across the initiatives for project planning, estimate refinements and setting goals and tasks.
• Coach, mentor, and lead personnel within a technical team environment and implementing Scrum (initiative).
• Presented periodic Dashboard reports on the current program, future opportunities, and client issues
• Produced project status reports, managed the team and resolved day-to-day issues with an emphasis on SDLC
• Providing directions on Technical dependencies across teams and identifying solutions.
• Worked with managing leadership to prioritize business and information requirements.
• Created extensive UAT planning for the multiple projects across the client businesses.
• Worked with other Enterprise team members to complete special SAP & SFDC projects and achieve project deadlines.
• Identification of the business process improvement opportunities in the current system and recommending process improvements in the new system.
• Facilitated & Conducted numerous Requirement Gathering sessions and walkthrough meetings for the creation of design, Business rule documents and Use Cases.
• Developed and initiated more efficient data collection procedures and bug tracking using JIRA & Service Now.
• Compiled and validated data; reinforced and maintained compliance with corporate standards.
• Performed User Acceptance Testing along for the Business Owners and the Users of the application.

Environment: Windows /7/10, Agile, SQL 2008, Oracle 11g, Cognos, Tableau, SAP, JIRA, Service Now, SFDC, Teradata SQL Assistant, MOSAIC, OBIEE 11g, Visual Studio,, MS SharePoint, MS Project, MS Excel, MS Visio, MS Access, MS Word.

Confidential, Austin, TX

Scrum Master

Responsibilities:

• Facilitating product backlog grooming, Confidential planning, daily scrum meetings Confidential review, and Confidential retrospective
• Coach, mentor, and lead personnel within a technical team environment and implementing Scrum.
• Present periodic Dashboard reports on the current program, future opportunities, and client issues
• Produced project status reports, managed the team and resolved day-to-day issues with an emphasis on SDLC
• Providing directions on Technical dependencies across teams and identifying solutions.
• Worked with managing leadership to prioritize business and information requirements.
• Created extensive UAT planning for the multiple projects across the client businesses interfacing the TechOps.
• Worked with other Enterprise team members to complete special SAP projects and achieve project deadlines.
• Identification of the business process improvement opportunities in the current system and recommending process improvements in the new system.
• Conducted meetings and training with customers while providing a broad range of subject matter expertise relating to the data conversion of all the customers software releases.
• Facilitated & Conducted numerous Requirement Gathering sessions and walkthrough meetings for the creation of design, Business rule documents and Use Cases.
• Working with TechOps team to identify and resolve any anomalies in production data and address proper change management techniques.
• Developed and initiated more efficient data collection procedures and bug tracking using JIRA.
• Collected, cleansed and provided modeling and analyses of structured and unstructured data used for major business initiatives.
• Compiled and validated data; reinforced and maintained compliance with corporate standards.
• Evaluated and reviewed business rules applied on a Business Intelligence tool processing large amount of data
• Created business rules and reporting requirements for multiple Cognos reports and converted the requirements in the functional specifications and solution artifacts.
• Performed User Acceptance Testing along for the Business Owners and the Users of the application.

Environment: JIRA, Agile SQL Server 2012/2008, Oracle 10g/ 9i, .Net Framework 2.0, C#.Net, Asp.Net2.0, JavaScript, VSS, Windows 2000, Windows 2003 Server, MS TFS, MS-Access.

Confidential, Reston, VA

Scrum Master

Responsibilities:

• Defined & Facilitated the Work plans for both “Cross-functional” & “Reporting & Compliance” domain.
• Headed “Cross-Functional” Domain tying together various functional areas of the UI program.
• Create process flow diagrams and sequence diagrams for the data values and parameters passed by User applications to backend systems and vice-versa.
• Created Business Requirement Documents (BRD) to Document the Gaps identified across the domains & used clear case to manage, analyze, and convert business requirements into functional specifications.
• Performed GAP analysis by identifying existing technologies & artifacts, documenting the enhancements to meet the end state requirements.
• Identification of the Business process improvement opportunities in the current system and recommending process improvements in the new system
• Facilitated & Conducted numerous Joint Application Development (JAD) sessions and walkthrough meetings for the creation of Design & Business rule documents.
• Developed High Level Business Requirement Domain models and changed them into functional specifications to provide a roadmap for all the domains.
• Performed Requirement gathering and documentation of business processes use cases, functional specifications and business rules in Agile SDLC methodology.
• Planed and defined system requirements for Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Responsible for reviewing & analyzing the requirements and implementing them using Guidewire Billing Center either by using the out-of-box solutions in Guidewire Platform or providing custom solutions on a case-to-case basis.
• Review wireframes and mock-up screens to associate the UI fields to backend systems and create technical requirements for SOAP/SOA services and underlying Database fields.
• Mapping UI fields to list of values needed in the reference database.
• Created Requirement Traceability documents, tracing all functionalities down to the details of all business requirement documents.
• Headed “Reporting & Compliance” Domain for modernizing the Federal Reporting structure of the UISIM program.
• Designed the Reporting Template for the Federal Reporting; covering the Business Rule Requirement, Functional Specifications, Testing Specifications, Data mapping.
• Coordinate with data architecture and modeling team to design databases and prepare reports for the same using COGNOS.
• Performed GAP Analysis of the as-Is reports and rendered modifications for the To-be Reporting system.
• Extensively involved in Data Testing, Data Mapping, Data Modeling and Data Validations of all Reporting process.
• Acted as a liaison between the developers and Business & actively involved in converting business rules into structured queries for mapping to the physical data models.
• Performed User Acceptance Testing (UAT) along for the Business Owners and the Sub-domain analysts.
• Provided test scenarios for the presentational Demo of the web application and logging the defects using quality center.

Environment: SQL Server 2005/2008, Windows 2003/2000 Server, SQL LiteSpeed 4.5, MSE, ME Change Request, Visio. Enterprise Manager, SQL Query Analyzer, SQL Profiler MS SharePoint, MS Project, MS Excel, MS Visio, MS Access, MS Word.