SUMMARY:

• Results - driven Project Manager, acute in identifying, assessing, and securing resources, requirements, and business processes to ensure harmony with core business values.
• Adept in monitoring servers, network devices, system applications and databases for performance, incident management resolution and troubleshooting issues while providing necessary notifications for appropriate escalation and resolution using tools Splunk, QRadar, HPOV, SiteScope, Nexpose, Nessus and Infoblox.
• Implemented security group policies, managed agency distribution lists along with user and computer accounts in Active Directory (AD) to ensure compliance with security best practice.
• Demonstrated ability understanding stakeholder’s needs and effectively implementing strategies and solutions in support of business-critical initiatives using Agile, Scrum and Kanban methodologies.
• Demonstrated ability to strategically and cost effectively utilize technology and business intelligence to establish alignment with organizational business goals and objectives.

PROFESSIONAL EXPERIENCE:

IT Project Manager

Confidential, Alexandria, VA

Responsibilities:

• Implemented an Agile Kanban methodology to achieve consistency and transparency in project management across the enterprise .
• Develop strategic project goals and objectives with concise meeting agendas, maintain accountability for assigned actions, create flexible plans and timetables to meet changing requirements, and keep projects on schedule.
• Develop strong and effective working relationships with customers, stakeholders, internal resources, and third parties/vendors.
• Interact with customers and software vendors to reach problem resolution as needed. To include opening a service call with the vendor, providing logs, responding to advice received by phone call or email, and documenting all steps performed to obtain problem resolution.
• Respond to incidents and troubleshootingwhile executing corrective action.
• Provide analysis and written reporting relating to the IT production environment to include development of action plans, the implementation of new processes/procedures to enhance current operations, and the roll out of new products.
• Improved project and technical governance for staff augmented projects within assigned tasks.
• Fostered collaboration across project team(s) built on mutual dependencies and understanding among personnel to include management, staff, and contractors.
• Develop detailed project plans and schedules to track contractual deliverables, providing top-notch execution of projects on-time, within scope and budget.
• Implement strategic workforce planning to meet human capital initatives.
• Ensure resource availability and allocation in project scope, schedule and costs.
• Develop project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensured that all programs were executed within established time period and complied with the defined standards resulting in two performance appreciations.
• Measure project performance using appropriate systems, tools and techniques.
• Utilize appropriate verification techniques to manage changes.
• Serve as Risk Manager for the program by documenting risks.
• Develop and maintain comprehensive project documentation.
• Prepare weekly reporting for senior management, clients, and stakeholders.

Senior Windows Administrator

Confidential, Herndon, VA

Responsibilities:

• Created and implemented patch management and remediation plans, initiating a vulnerability managememt program.
• Administered Group Policy modifications to reflect enterprise wide changes securing the NS2 environment.
• Developed roadmaps and contributed in the standards process for Identity and Access Management (IAM) solutions.
• Utilized vulnerability scanning tools to identify and remove increasing instances of severe, moderate and critical vulnerabilities.
• Created and implemented multi level user authorization and logical access control methods using multiple solutions to include biometric readers, PIV credentials, and Citrix remote clients.
• Disseminated updates, patches, upgrades on multiple Windows platforms mitigating the risk of outdated Microsoft and outsourced applications affecting end user devices and servers.
• Performed redundancy testing in group policy and SCCM deployments.
• Investigated lingering vulnerabilities to add into the remediation plan.
• Developed performance metrics/measurements for the user access attestations, delivering collected (IAM) data to key stakeholders.

Enterprise Analyst Technical Lead/Acting Operations Manager

Confidential, Alexandria, VA

Responsibilities:

• Provided analytic support towards the execution and implementation of federal and agency strategic human capital planning and processes.
• Actively managed the performance of supporting teams (approximately a workforce of 50 contract employees) to ensure quality and efficient delivery of services and support. Also managed the coordination and oversight of employee labor relations with government counterparts.
• Supported system integrations, development, deploying and maintaining support of the IAM footprint.
• Established and maintained excellent working relationships with all IAM customers.
• Developed and career path programs for technical staff with a goal of maintaining employee retention and delivering the highest level of service in accordance with federal and agency level regulated policies and procedures.
• Conducted managerial duties related to sustainment of workforce operations, to include overhead activities such as employee annual/quarterly performance reviews, approval of employee timesheets, and disciplinary actions.
• Worked with project teams on implementing the defined policies within Identity & Access Management (IAM) solutions.
• Responsible for 24 x7 monitoring and reporting of all network incidents ensuring Confidential management is informed of the operational readiness of the network infrastructure.
• Provided the following expert level support and the administration, maintenance, and monitoring of the Confidential enterprise network infrastructure (i.e.-servers, routers, switches, firewalls, Application Information Systems (AIS), and related equipment) using Confidential provided monitoring applications such as, but not limited to: HP OpenView, NETIQ, SITESCOPE, IDS/IPS, and Security Information and Event Management (SIEM) software QRadar to ensure all systems meet NIST and FISMA compliance regulations and in line with ITIL processes.
• Document standard operating procedures in an ITIL format to ensure NIST and FISMA compliance.
• Perform functional and performance testing of existing production network components, paths, networks, sub-networks, systems, and software as required and record results in an operations log. Identify nodes that are not being monitored and make recommended modifications to network maps/diagrams and other tools as necessary to ensure an optimal operational state of the infrastructure based on over 11,000 servers and endpoints.
• Prepared and provided weekly written reports and oral briefings to agency and corporate level executives related to current organizational operations, issues, risks, funding issues, workforce sustainment, recruitment, and hiring status .
• Provided quality supervision of workforce that supported administration, operations, maintenance, troubleshooting and analysis of an organization network with 20,000+ users, multi-vendor (Cisco, Juniper, F5, Riverbed, Infoblox, HP OpenView) network and security environments.
• Advised management and customers on network and security requirements and emerging technologies; worked closely with the Major Incident team to address findings and remediation.
• Developed technical standards and procedures for LAN/WAN implementation and management; established performance management metrics and evaluated overall LAN performance against relevant standards.
• Serve as the EUS Contract Task Order Manager for the Enterprise Monitoring System, Cable, and Command Center Operations. Directed, monitored, and evaluated the performance of work provided by contractors engaged in the planning, programming, designing, implementation, and/or operation and maintenance of networking systems.
• Defined project/task requirements; developed plans and schedules, estimated resource requirements, defined milestones and deliverables, monitored activities, and reported on s on Confidential EUS Task Orders.
• Provided expert technical advice, guidance, and recommendations to OIEO management officials and other technical specialists on critical operations. Advised managers, customers and branch staff on software and/or hardware needs, new technology, and recommended modifications to current software and/or hardware.
• Generated monthly, weekly, and quarterly reports to reflect compliance with SLA’s.
• Created and revised SOP’s to reflect updated systems, personnel, and escalation policies.
• Processed change management requests and incident reports in ITSM for Enterprise and Security Analysts.

Confidential, Lead Arlington, VA

Systems Administrato r

Responsibilities:

• Supervised employees in accordance to deployment schedules and timeframes to include dissemination of instructions and procedures to reflect client standards.
• Provided Microsoft SCCM 2012 troubleshooting, installation of applications, backup, recovery and disaster recovery.
• Analyzed and applied patches, service packs, and infrastructure updates .
• Built and deployed new technologies/reconfigurations designed to improve the INFOSEC footprint of the network while adhering to group policies according to DoD security standards;
• Administered server maintenance on the DHCP, DNS, and Microsoft Exchange Servers in addition the domain controllers.
• Troubleshoot and resolve SCCM management point policy events and package/program deployment failures.
• Managed the transition of network objects from a multi-platform system into one unified secure infrastructure.
• Ensured compliance of assorted applications and programs differing between multiple components of the DoD.
• Served as System Center Configuration Manager Administrator, responsible for performing all aspects of SCCM planning, setup, deployment and maintenance.
• Provide consultation on enterprise operational upgrades and changes across the domain.
• Provided recommended advice and guidance on DoD IT hardware/software standards.
• Configured network settings, IP addresses, DNS servers, and basic router settings according to network standards.
• Installed various customized software applications while ensuring customer satisfaction and approval.
• Performed system improvements, upgrades, and repairs on DoD computer systems.
• Responded to calls and user requests through NIPR/SIPR network ticketing systems to troubleshoot, assess, and resolve pre-approved and/or emergency connectivity issues and change requests.

Confidential, Fairfax, VA

Systems Administrator

Responsibilities:

• Monitored all operations and services to ensure service quality was being delivered promptly while working with Applications Managers, Developers, and Network Operations Team.
• Handled user account maintenance, user profile problems, Symantec antivirus updates and compliance, and client side Microsoft Exchange issues;
• Implemented group and security policies in Active Directory to bring workstations and users on the network up to DoD compliance.
• Utilized WSUS to manage and distribute updates, using it as the primary update source within the organization.
• Created and implemented multi level user authorization and logical access control methods using multiple solutions to include biometric readers, PIV credentials, Citrix remote clients.
• Worked closely with Information Assurance team to streamline security across the network, while giving a holistic view of network operations, as well as, an understanding of the roles and capabilities of particular applications.
• Updated patches and software installations via industry standard applications and group policies.
• Provided support to the Project Management team by analyzing recorded incidents.
• Mentored, trained and assisted in the skills development of Tier 1 personnel.
• Deployed biometric card readers as the registered CA, ensuring PKI standards agency wide.
• Monitored ticketing system for new tickets, updated existing tickets, and maintained hardware inventory control in ticketing system.

Confidential, Washington, DC

Systems Administrator

Responsibilities:

• Administered and managed Active Directory, Microsoft Exchange, Citrix, Windows Server 2003 and Microsoft Office applications.
• Monitored and managed configurations settings in DNS, DHCP and Windows IIS.
• Performed monthly review of complex testing and analysis patterns of noncompliance workstations, software updates, and communications devices evaluating appropriate technical actions to minimize security risks and insider threats.
• Installed, configured, and maintained COTS DoD compliant hardware and software.
• Resolved identification and resolution of difficult Tier 1, and Tier 2 issues for end users.
• Provided support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Managed user accounts and group mailboxes using Active Directory.
• Guided users through a series of steps to determine problems, classify level, priority and nature of problem.
• PKI Trusted agent responsible for configuration of PKI s, pin retrieval and account revocation.
• Disseminated Sun Microsystems thin clients to all D.I.A annexes throughout the National Capitol Region.
• Installed and configured DoD IIS trusted workstations, while registering IP and MAC addresses on the domain for full operability.
• Used Siebel Action Request system/ support web to open, route, track and close trouble tickets.