• Professional Brief:
• Self-starter Self-motivated team player, goal oriented, focused, problem solver, lead teams to accomplish set objectives.
• Successfully delivered / implemented several complex Programs Projects on business domains Financial, Credit Card, Healthcare, and Retail, with total 21 years of experience.
• Excellent knowledge and experienced with Portfolio / Program / Project management, Established PMO framework, Strategic plans, tools MS Project, Primavera, Planview, Clarity, Open workbench and SDLC PPM, SDM, TMM, ISDLC methodologies waterfall, Agile , CMMi levels, and Six Sigma processes.
• About 12 years of experience in Program / Project Management / PMO discipline, prioritize the Portfolio / Programs / Projects, Business Analysis and Strategic and operational initiatives, Scope statement, work order / Project Charter, Risk management, change controls, Status updates with dashboard, Release planning, client surveys, reviews and lessons learned.
• Good communication collaboration skills with various functional units Matrix , and global delivery models onsite / offsite / offshore with team size 10 - 120.
• Successfully delivered mix of Programs / Projects 50K - 10MM including the external customers 3rd parties and in house business initiatives, using cutting edge technologies with Mainframe, Web services, Data Warehouse and Process Improvement.
• A member of 'Beta Gamma Sigma', a honoring society for excellence in business with
• MBA .

Experience Profile:

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Sr. Project Manager contractor with MRI

Currently, working on a program and 2 Projects, in Advisory service area to fulfill business needs. Prepare ROM sizing, scoping, planning and resource staffing on assigned projects.

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Sr. Project Manager / Agile Master Digital Channels PMO

• Delivered / implemented several complex programs / projects / initiatives, from Digital channels Mobiliti ASP and Professional Services groups . In Mobiliti ASP, managed product releases as feature packs, new product channels and Maintenance Releases MR as per product road map in Agile environment. In PS, implemented Corillian Online banking Voyager/COL projects for external clients..
• In Mobiliti: Managed MR2, Android tablet and Business Banking projects.
• In PS: Successfully completed 7 bank mergers about 1.5 million program within 18 months. Including Corporate Banking, Retail banking, Family banking, OFX, bill pay, transfers, ACH, Wires, check images and statements.
• Involved from pursuit management, concept thru implementation and transition to support.
• Coordinated ETG environment build, and deploy into CERT Prod , Security, ER R for Pen test, and Collaborated with internal business units and external 3rd party vendors.
• Mentor, coach, groom the scrum team with agile ceremonies with stand up, story grooming, sprint planning, sprint review and retrospectives. Resolved impediments and provided the metrics burn down and velocity .
• Prepared SOW, Work Order, DOS Definitions of Services , and Change Order, Sizing, Staff planning, Schedules and Status reporting.
• Responsible / point of contact to customer from concept thru final project implementation. Played major role in identifying areas of process improvements and established best
• practices and process flows from PMO practice. Also participated in implementation of enterprise initiative with Clarity, PPM tool, to better manage resources, plans, projects, programs, portfolios.

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Program Manager CP A

• Successfully completed few complex Programs International Integration Program of Brazil Salesman Commission, Hiper Card and projects GreenDot Prepaid, Project Casino of POS and Financial Services with ISDLC process.
• Collaborated with various Business partners functional teams including the Product, Tech Services, QA and Operations teams of in country and HO home office .
• Prepared the artifacts of DOU Document of Understanding , ROM Rough Order Magnitude , PDC and Project Prioritization model to achieve goals.
• Prioritized projects and programs 50k - 3mm in LPMO CP A discussions.
• Developed project plans specifying goals, strategy, schedules, and identification of risks prepared the mitigation contingency plans, milestones, and required tasks.
• Resource management with allocations assignment Capex/Opex/FTE by coordinating POS, CASH, EPAY, Financial Services, Treasury, Market Basket, Infrastructure, Compliance, Security, and Operations etc as per the program/project need.
• Budgeting, tracking, monitoring, and manage the change controls.
• Prepare the project status reports and keeps management, clients, and others informed of project status, risks and issues using Clarity.

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Client Program Manager Contractor

• Successfully implemented several complex Programs / Projects simultaneously for number of financial clients State Farm, Wachovia, CB T and Caterpillar , to suit their card business needs, with TSYS products ProphIT, Credit Care Instant App, TS1/TS2 and features.
• Prioritized the portfolio 50K 1MM with BAU, Fast track and regular projects.
• Facilitated requirements work shop to figure out the client needs and customizations. Collaborated and negotiated with stakeholders including internal functional units for the
• services and resources WPA/BA, Developers, Architects, QA, DBA, Build team, network / infrastructure Sales team.
• Prepared the project documents schedule, risk management plan, risk register, change controls, communication plans, PND, RSD, CAD etc .
• Provided the stakeholder communication with dashboards and project status reports.
• Responsible and accountable Point of contact to the clients about the delivery from Initiation thru implementation including Scope Management, Budget management, Change controls and Tracking the progress of the program. Also handled the transition to operations group, project survey and closing process with lessons learned.
• All the projects are providing various credit card services including online services and CRM functions to the cardholders in order to manage their card account.

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Program Manager / Sr. Project Manager Contractor

• Completed several mediums to large size 50k 1M projects Local Build, Integrated Build, BAU tasks of CDW Card Data Warehouse with ETL in the controlled environment COBIT as per the SDM and PPM processes. Followed the Agile methodology in developing the applications to fulfill various business initiatives Consultative Sales, Co-Brand, Interactive Product Choice, Build your own card .
• Prepared the project charter, project management plan, scope statement, schedule, and PPM deliverables.
• Provided the metrics and managed the artifacts over the klink project repository . Also prepared various reports, dashboards, for MBR Monthly Business Review , LPMO Local Portfolio Mgmt Office , Intent delivery programs etc.
• Managed the priorities among the projects and programs with LPMO triage meetings. Also managed various management plans Risk, Communication, Quality, Scope etc as per the PMBOK
• Achieved 100 audit compliances by IT Risk Office on every phase of project with various controls check lists PPM, SDM, MIS ED .
• The Card Data Warehouse group is to manage data with ETL Abinitio on Teradata platform of OLAP. The main features are, extract the data from various source systems transform the data as per the standards in the stage environment and load into appropriate tables.

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PM Consultant Contractor

• Advocate and coach the project team with PM processes Planning, Executing, Controlling and Closing as per the PMBOK, Methodology SDM and deliverables with various routes PM, App dev, DPR, Process and SWAT .
• Created the Scope, Plan, and WBS, network diagrams, schedules, baseline, deliverables, various reports and necessary project documentation.
• Provided the project metrics with regular status reports, dashboard, Earn value analysis, burn rate and publish the project web site.
• R12227: The Objective of this project is to create the web portal with account summary information of StateFarm Payment Plan SFPP sponsored by Billing, Receipts and Payments BRP group.

TSYS, GA TS2 Consumer Correspondence

• Executed several projects of Correspondence and Statements systems for 30 clients with budget of 25k - 500K .
• Finalized the Client requirements with various functional groups in the Work Authorization Meetings WAM . Followed the standard phases of the methodology, TMM Totals
• Management Methodology , TMT CDMET Conversion Development methodology .
• Point of contact on the project, collaborated for resources in Matrix and coordinated with business partners.
• It's part of the card processing system TS2 of the company. This system facilitates the clients to communicate their customers thru letters and notices about their credit card account. It processes the correspondence requests generated by various systems like Authorizations, Collections, ACE Automated Credit Evaluation , Posting, TRAID, Payments, Statements and Card Management systems etc due to various reasons like Credit limit, Conv. Check, Auto pay, past due, over limit, Charge off, credit revoke .

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First Health, Richmond, USA Nevada MMIS Medicaid Mgmt Info System

Claims Manager

• Implemented the NvMMIS system to process the healthcare claims under NV Medicaid program. Executed the project with onsite, offsite and offshore model.
• Participated the JAD sessions to gather the MMIS requirements with Bus Owners Users . Delivered RVD, RTM, HLD, LLD, DSD and Test plans.
• Prepared the edit rules for Claims and PA Systems.
• Facilitated and coordinated by scheduling the meetings among the stakeholders in resolving the issues during the design development phases and walkthroughs.
• It's a multi plan Medicaid processing system for Nevada State. The major systems are Recipient, Provider, Claims, Financial, EPSDT and Managed care. With this project, Nevada State will process the claims for Medicaid, Check-up and State funded plans.

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Delivery Manager

• Primary contact to clients on HR, Payroll, Retirement, Stocks and Benefits applications. Managed the PNRs Problem Notification Report on 12 applications with SLAs.
• Monitored and provided the SLA metrics. Regular follow ups with Customers for their satisfaction survey and feedbacks.
• Prepared the project charter, Scope statement, estimate recap and the project checklist for projects as PWR Project Work Report as per the Client's methodology.
• All the maintenance, enhancements and production support for HR / Payroll applications Corp. Payroll, Field Payroll, Benefits, Stocks, Retirement, FSA, Acquisitions Divestitures, CHRIS and Field HR have been provided by taking care of PNRs and PWRs.

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Team lead Dec

• Requirements were gathered with workshop sessions with Client SMEs Users.
• Analyzed various systems Prior Authorization, Attachments, and Claims , interfaces and impacts. Prepared the estimates, technical specifications and design documents.
• Development, offshore coordination and testing.
• This project was the enhancements to the Medicaid system for Missouri State. The Major enhancements ENH 1,3,5,7,9 to the existing systems are Claims, Prior Authorization, Recipient, Attachments, SURS, Financial etc.,
• Target, Minneapolis, USA Dec '97 Nov '99 Tech Lead - Merchandise Receiving Marking MAN - Marketing Returns Transfers
• Analyzed the MRM MAN system Retail Merchandise systems .
• Prepared technical Specifications, Coding, Testing, and implementation.
• The MRM system receives and retails merchandise as it arrives at the DSD Distribution centers in combination with the UNIX-based DMS Distributed Management System and communicating process LMS.

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Team Lead - Financial Applications

• Analyzed the requirements and assigned the work among the team members. Design, Development, Testing and coordination.
• Mentored the team on system analysis, development and testing.

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Sr. Programmer Analyst

Worked on client projects, Power Corporation Billing System, Share Accounting System and Patient Appointment Billing systems. Analyzed the system specifications requirements, prepared the design documents, developed the systems and tested.