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Program Manager Resume Profile

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  • Experienced Technology Leader with 10 years of experience across a number of industry verticals with a track record of building and leading high-efficiency global teams.
  • Strategic Manager with reputation of leading through ambiguity and driving a culture of innovation and change.
  • M.S. in Computer Science Enterprise Architecture experience, experience as a Practice Director coupled with Management of teams from diverse disciplines.
  • Recognized thought leader on technology with proven record of leading enterprise wide initiatives.
  • Solid experience in technology management, software engineering management, program/project management and consulting Big 5 .

IT Leadership in Action

  • Roadmap Development Program roadmap creation and development roadmap creation based on the analysis done by working in the program everyday and drafting a vision.
  • Enterprise-wide Standards Driver Instrumental in adoption of standard frameworks, standardized technical stacks, defect management, code analysis and code management tools.
  • On Time Delivery Proven ability to deliver timely, innovative, reliable, cost-saving solutions
  • Advisory/Architecture Assessments Recognized ability to holistically assess the technology landscape and perform gap analysis and provide cost saving solutions. Advisory to CXO's on technologies and strategies.
  • Leading large teams Natural leadership abilities and proven record in leading large teams.

Summary:

  • Strong IT leadership experience in defining strategies, architecting and delivering business solutions, program project management and mentoring teams.
  • Proven record in evaluating, recommending, defining and advocating enterprise business architecture models, and correctly applying those to complex business problems.
  • Solid experience in identifying requirements by interviewing stakeholders, articulating them in architectural artifacts and then creating HLDs to demystify the architectural development process.
  • Built and managed onshore offshore IT teams from ground up by conducting interviews to hire critical members of the team and then mentoring, motivating and guiding teams throughout the lifecycle of the project.
  • Innovative and versatile professional with extensive experience wearing multiple hats and playing multiple roles in a team, mostly as a liaison between business and technical teams.
  • Highly articulate and effective communicator with excellent people networking, people management, team-building and inter-personal skills.
  • Proven record in product/technology evaluations, POCs, and Project Estimations.
  • Solid experience in establishing software development processes using industry best practices.
  • Solid experience with agile methodology and Scrum and extensive experience in leading onshore and offshore teams using Distributed Agile methodology.
  • Experience in spearheading the Practice Department SOA, RIA Cloud Computing that made technology evaluations and made architectural recommendations.
  • Solid experience in designing high-traffic high-availability architectures utilizing RightScale, Amazon EC2 Rackspace infrastructure that used horizontal auto-scaling and clustering.

PROFESSIONAL HISTORY

confidential

RBS Citizens Bank Program Manager Internet Delivery

RBS Citizens Bank has invested considerable amounts of money 60 million and resources into their Stay in Business business case, which is a part of Consumer Banking portfolio. My team has been helping Bank's executive leadership on these two major programs for this portfolio - Online Mobile Banking and .com eCommerce .

Roles played in the 1.5 years tenure:

  • Program Manager Internet Delivery 15 million with 4 workstreams o Online Banking Home Page Single Sign On
  • Mobile IDE IBM Worklight infrastructure setup
  • CMS Upgrade
  • Source Code Migration

Technology Lead

  • Online Banking Home Page Single Sign On
  • Dev. Ops. - Portfolio Release Management

Accomplishments to date:

  • Developed an Architectural Strategy and Development Roadmap including the technology stack that I presented to the CIO and Executive Leadership and is still being used as a guide.
  • Instrumental in building the Internet Delivery team ongoing from ground up that comprises of members ranging from mid level Consultants to Manager from various IT disciplines. Bringing development in-house has lead to considerably faster and cheaper delivery and reduced the dependencies on the vendors.
  • Primary author for vision and blueprints that show the Dev. Ops. Strategy and other related processes including release management. The vision is now being implemented which is resulting in highly efficient development and in-turn saving software developmental dollars.
  • Drove the Architecture assessment and gap analysis to seek funding for the program. Supported the development of the business case including ROM cost estimations from vendors and bank's IT Team.
  • Removed estimation ambiguities and redundancies by facilitating workshops and creating functional architecture blueprints.
  • Worked closely with Online and Mobile Banking business channel owners acting as a subject matter expert on system capabilities.

confidential

Health Language Inc. provides an extensive suite of software products to healthcare providers and vendors to meet their terminology matching needs. The company is a global leader in its space and most of the business nowadays is geared around ICD-9 to ICD-10 conversion clients.

Accomplishments:

  • Acted as a liaison between the business/product owners from UK, Australia US and US Based technology team. This was a key position especially from a product development standpoint.
  • Drove requirement gathering process and presented architectural concerns to the stakeholders. Primary author for the architectural diagrams to address those concerns.
  • Primary author for the architectural artifacts for the enterprise and the extended enterprise.
  • Considerable improvement in engineering processes by bringing automation.
  • Instrumental in bringing the SOA culture and laying down the SOA foundation
  • Architected a security framework with federated proxies for client deployments.
  • Evaluated and recommended Testing automation framework for improving release management processes.

confidential

Prokarma Inc. provides IT services to their extensive clients like Yahoo, Nike, Kaiser Permanente, Johnson Johnson, and Union Pacific. Prokarma Inc. has been listed as the 1 fastest growing IT Services Company by Inc. 500 magazine in 2010.

Accomplishments:

  • Spearheaded the SOA, RIA Cloud Computing practice department that made technology evaluations, recommendations, industry standards and platforms.
  • Outstanding Performer of the year award two years in a row - companywide .
  • Significant contributions to the overall business and growth of the company by participating in pre-sales activities, hiring and managing candidates, delivering products and services to customers.
  • Wrote successful SOW's and proposals in response to RFP's. The process included understanding the business problems and needs, enterprise capacity planning and estimations, foreseeing issues and estimating projects.
  • Architected and designed solutions using proprietary and open source software and made sure those projects were delivered on time.
  • Recognized for on-time delivery of critical projects. Go-To Person that was assigned the most challenging projects across North America.
  • Trusted Advisor to the CXO's for advises around delivery, sales, hiring, technology trends, emerging technologies and potential new business opportunities.

Some of the Projects:

Mobile Enterprise Application Platform Enterprise Architect/Delivery Manager

MEAP helps Enterprises by taking their existing web-services/webpages and exposing them as REST services to be consumed by smartphones. MEAP protocol shaves off the unnecessary fields to make the requests/responses leaner and takes care of security, provisioning, notification, tracking and logging and the ESB level. MEAP's multi-tenant design helps the consumers by reducing the hosting/managing costs.

Research In Motion BlackBerry Enterprise Architect/Delivery Manager

This publishing platform provided services like live scores, event calendar, local maps South Africa , local search, rating and reviews and recommendations. The services were consumed by a blackberry app targeted towards US consumers who flew to South Africa to watch the Soccer World Cup.

Soteria Systems Project Advisor

The goal of this project is to provide an IPhone Android application to the university students so that they can alarm the application and report crimes in a clandestine manner. The app is integrated with the services, which take the audio in stealth mode and post it to the server. The CSRs use the flex API to listen to the audio and call the police station for help.

Kaiser Permanente Enterprise Architect/Project Advisor

The Release Management tool built for Kaiser is being modified currently and we are planning to nominate this for IBM Beacon awards. This tool helps Kaiser admins to deploy portal apps and portal artifacts using a Flex based tool. The tool orchestrates a lot of shell/batch scripts in the backend to help an admin manage schedule batch releases to different environments. The tool also integrates with SVN to commit the releases so that a user can come back to them in case of an error in deployment or use that release as a template for the current release.

Health Language Inc. Enterprise Architect

Health Language Inc. needed a global portal for the hospital administrators, so that they can collaborate better on Health care terminologies standards. I architected a solution using Liferay Portal that included SSO using CAS. Apache DS was used for the LDAP. In addition to the blogs forums the portal provided custom domain-related portlets. Using the portal the hospital administrators are able to collaborate better and they can share healthcare terminology projects with other hospital administrators across the globe.

Startek Project Advisor

The goal of this project is to create a ticker that integrates with the AVAYA IVRs that the major call center company has and to build a desktop ticker using Adobe AIR that will display real time updates on how the call centre is working. WCF services were used that were deployed on a .NET server.

Tonsrai Inc. Enterprise Architect

  • Laid down the complete architecture for this startup. The project was implemented so that Tonsrai can provide their web-based Sales application to different companies. A large database of leads was ported and inhaled into a SOLR schema. The SOLR master-slave architecture provided high availability to the Flex
  • based app which gave insight to Sales Managers on how the Sales Reps are doing by giving them real time analysis of their searches using flex charting components.

confidential

The goal of this project is to lay down SOA architecture using Open Source ESB Mule and Single Sign On products that exposed the existing services securely to different clients. The major milestone of this project was achieving SOA governance and integrating disparate application.

confidential

Address Hygiene and Consolidation Enterprise Architect

The customer database at DEX had multi-million addresses that needed to be CASS and LACS standardized and validated according to the USPS database. The addresses also needed to be geocoded so that a location could be pinpointed on the map. The data for a customer comes from different sources and the brute force jobs that populate the tables do an exact match instead of the fuzzy matching. So the site results in multiple listing for the same customer name/location. The goal of this project was to consolidate duplicate data and standardize addressed. DexKnows, a popular mobile application is fed by data consolidated by this system.

RAP Team Lead

Replica Ad Processing is a business system that processes the print books that are received from third

parties in the form of zip files. The zip files are unzipped and then the XMLs are parsed and the corresponding images and XMLs are sent to different systems so that they can process them and upload them to the online website. WLI was used to orchestrate the book processing. The book went through a lot of processing steps which included calling SOAP services to notify different systems, ad- stitching and many more.

KBM Team Lead

Knowledge Base Management is a business system that was developed for the media giant to help it manage the humongous data received from different sources and stores and maps the data correctly to be used by different projects for the company. The project was developed using agile methodologies and every iteration focuses on one module that integrated the project with other currently running projects. The project also features mappings for the data according to different business rules so that the search for

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