SUMMARY:

• Focused Project Manager bringing 15 years of developing continuous improvements throughout the planning and implementation phases of projects.
• Demonstrated history of establishing and enforcing adherence to standards of excellence.
• Well - versed in mentoring and guiding associates to exceed client and stakeholder expectations.
• Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.
• Resourceful team player and fast learner seeking to leverage background into a Project MGR. role with a progressive organization.

SKILL:

• Release Management, Data Warehouse, Data Center, Resource Management, SDLC, PRISM, CMPM, Google Sheets
• Circuit Design, Private Line, Frame Relay, ATM, Agile/Waterfall, scrum Methodologies, Rally, SharePoint, TDP Platform
• Remedy, VPN, VPMO, Excel, MS Office, MS Project Server, VOIP, Change Management, PMATT, Telecommunication
• Fu$e, tProcess, Prism, Billing Systems (iComms), Smart Sheets, Jira.
• Analytical skills, XML, Organizational, Telecom
• API, Features/User Stories, BSS/OSS
• Application development, Financial analysis, Policies, VB script
• Financial Management, Presentation skills
• Project development and lifecycle
• Budgeting and forecasting
• Project management Agile, Scrum
• Natural leader
• Results oriented
• Risk management
• Project scope
• Organized
• Budget control
• Schedule management
• Baseline schedules creation

EXPERIENCE:

SR/Lead Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Typical Responsibilities & Duties Coordinating the delivery of multiple projects, working with Network team and technical SME.
• Developed the cost benefit analyses for the project.
• Communicated to executive/stakeholders, creating and reporting program/project status utilizing google sheets dashboard, allocating resources across the multiple projects, defining project governance policies & managed those concerns.
• Was able to utilize and effectively communicate technical components of the initiative to applicable parties.
• Self-motivated, well organized and strong innovation and facilitation skills.
• Proven oral and written communication skills; excellent business presentation skills.
• Excellent analytical skills.
• Ability to effectively utilize external vendors and resources throughout the organization.
• Demonstrated level of success Confidential building team relationships and partnerships across organizational lines.
• Managed agile US/Features via Jira, Confluence., Typical Responsibilities & Duties Managed securities (firewall project) Worked with IT multi-vendor (IBM).
• Onshore / offshore resources, and cross-functional teams (client program office, Care, Product Owners, ITO, enterprise architecture, network) managed IT projects in the Confidential & Confidential Environment (PRISM, TDP/ Confidential -Process, Confidential & Confidential Financials, Rally, TDP, FU$E).
• 5+ years with Project Financial Management in the prism financials (tracking project financials, budget forecasting, monitoring budget utilization, maximizing finances while containing expenditures).
• Provided weekly status (managing executive communications via Prism, MS PowerPoint, MS Excel).
• Worked with projects in Confidential & Confidential 's Global Connections Management portfolio.
• Projects ranged from small (less than 5 apps) to extremely complex (30+ apps).
• Developed and maintain effective proactive relationships and communications with clients to ensure a successful client experience.
• Overcame client and internal obstacles to ensure timely completion and obtain department objectives.
• Proactively solicited feedback during the implementation process to ensure satisfaction and ensured targeted usage metrics were met.
• Maintain customer scorecard and suite of metrics to track project milestones and usage standards.
• Excellent analytical and problem solving skills.
• A willingness and ability to solve problems independently and as part of a team.

Sr Project Mgr.

Confidential, Atlanta, GA

Responsibilities:

• Updated project plans based on changing objectives, specifications and staff availability.
• Kept project teams on-task with proactive control of budgets, schedules and scopes.
• Drove Agile technical projects spanning multiple business divisions and representing $ 180k in potential savings and new revenues.
• Inspired team members by fostering positive environment and boosting employee confidence.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.

Sr Project Mgr.

Confidential, Atlanta, GA

Responsibilities:

• During initiation, helped determine the best approach for reaching objectives; during planning according to tProcess & prism, developed project management tools including plans for scope, management, risk management, and overall project/ release communications, CR and performance measurement and tracking.
• During execution, monitored performance and relayed risk and mitigation plans, project status and pertinent issues, including major milestones and potential project risks to SR management and exec leadership.
• Provided continued direction to the project team, conducted weekly project status meetings with the project team, assessed proposed changes in scope when warranted, and recommended courses of action to project sponsors during the execution phase.
• Near the end of the project, used the product verification process to make sure that the project has delivered what the client expected and performs a lesson learned for all projects.
• Managed all milestones worked with scrum team to identify iterations user stories dates/schedules and project artifacts within prism and Rally.
• Managed change control request, approvals according to Confidential & Confidential CR tool process.
• Kept management aware of the projected related situation, such as defects, # of user stories coded, tested, accepted, also to include API's whether enhanced, reuse or new.
• Assessed variances from the project plan, gathered metrics, and developed and implemented changes as necessary to ensure that the project remained within specified scope and was within the release schedule timelines.
• Monitored cost via (DDE1/ TCP1) complaisance as well as (CMPM) reports.
• Confidential project completion, confirmed M9 dates are set and accurate acceptance and satisfaction.
• Provided the team with constructive feedback as it pertains to lessons learned, project performance.
• Developed and maintained a productive working relationship with overall project sponsors, vendors, and key clients and downstream apps. The overall budget for this project was 7million dollars.
• Developed and monitored internal financial budgets to measure against projections.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
• Conducted technical and customer meetings to increase communication and strengthen internal and external relationships.
• Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
• Conducted project team meetings to increase communication and strengthen internal and external relationships.
• Maximized customer satisfaction through effective operational management in accordance with all quality standards and customer requirements.

Lead Project Manager

Confidential, Atlanta, GA

Responsibilities:

• They assess the end customers need, create a solution, and pitch it.
• Once the customer agrees, this team steps in and delivers the solution.
• These projects can range from retiring applications, converting apps to a new CSI, or a new target site.
• There is a daily standing call where his entire team gets together to talk about issues, updates, status, etc.
• 90% of the projects were API/software/infrastructure projects.
• Day to Day: worked with various SCRUM teams.
• The teams varied in terms of the involvement they wanted from the PM.
• Some run very well and just need high level management around budgets, timelines, projections, etc).
• Other teams' needed more involvement (working with development to push through iterations).
• Juggle 1-4 projects depending on complexity and responsible for budgets up to $4MM.
• Also managed the iOS process between the development teams and product managers as to when iOS is tested and brought into production, which solely based on when Apple releases.
• Process and tools used ITUP and Prism, CMPM.
• In addition, I provide mentoring & leadership to the Confidential & Confidential and offshore teams.

App SR Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Application PM for BBNMs application/infrastructure projects.
• In this role I provided the end-to-end project management throughout the full lifecycle of the project/program using prism & ITUP by directing the efforts of project(s) using dotted-line authority to deliver a completed project and/or services.
• Had full accountability for managing concurrent high complexity projects and/or programs which may span multiple regions, functions and/or business units.
• Responsible for detailed planning including program/project structure & staffing, estimating, resource allocation and assignment, detailed scheduling, critical path analysis, consolidating project plans into an overall program plan and negotiating any sequencing conflicts, also directed project and/or program activities utilizing the organization's standard processes to ensure the timely delivery of stated business benefits, comparing actual to plans and adjusting plans as necessary.
• Assesses, plans for, and manages project/program risks including mitigation & contingency plans; manages issues, jeopardies, escalations and problem resolutions.
• Defined project scope and ensures changes to scope and deliverables are managed using the change control process, managed large program or project budgets and cost reporting via CMPM, also acted as liaison with client and IT leadership, providing communication and status regarding the progress of the project/program.
• Directed the efforts of project managers when they managed a project or sub-program over which the Senior Project/Program Manager has authority, included the management of extremely large and complex programs, with multiple sub- programs, requiring senior level oversight and extensive executive communications, using ITUP process, Citrix, JIRA, WILKI.

Lead Project Manager

Confidential Atlanta, GA

Responsibilities:

• Reviewed and responsible for, the overall development and integration of requirements via Prism/ ITUP, SDLC Ensured that all requirements, project plans, and changes to commitment are communicated to all affected team members (Client, Client PM and stakeholders, The Business and marketing).
• Accountable for obtaining the appropriate approvals and sign-offs for various phases and milestones for the effort.
• Developed and/or review estimates and estimating assumptions for the project's schedule, effort, and cost using established estimating models (Prism), best practices, and past experiences.
• The resulting estimates account for all activities in the project scope, including project management and application development tasks, software quality assurance reviews, and vendor and contract management activities.
• Measured and monitored progress that clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeded expectations.
• Balance scope, schedule, budget, quality, and risks via CR tool, also made adjustments as necessary.
• Managed relationships and coordinated work between different teams and applications Accountable for management of scope for the Project and gaining agreement and approval of scope changes with customer representatives Created, Facilitated, managed, and oversee the development of the detailed Project Plan, including a (WBS)(Prism/ITUP)( Agile/Waterfall, scrum metrologies) and schedule, for the major enhancement or new development effort.
• This is/was a handheld feature enhancement for android and iPhone devices, includes apps (ACSI, Phoenix, TLG, System X, Citrix, Mediation, billing systems (iComs (TLG) on the infrastructure side of things.

Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Performed Project Manager Duties in support of the Accelerated Growth Strategy program, with immediate focus on leading the vendor assessment phase of the program as it relates to architectural and vendor decisions for various components that make up the proposed infrastructure and software/hardware pricing negotiations and IDM (identify management) and software and handheld devices.
• Apps to include apps to include (SOAP, SAML, SSO).
• Worked independently and partnered with application, product and test managers/directors, stakeholders and system level subject matter experts to drive the work of the project team for large or highly integrated projects and programs.
• Demonstrated excellent management & leadership qualities within established PMO/FOBs, as well as with Federated corporate business partners, using Methodologies Agile/Waterfall.
• Acted as a technical and professional & business advisor, providing guidance, direction, and to the project team, Has a clear understanding of how to identify risks, manage risks, and communicate mitigation strategies Helped to improved PMO services as well as practices and the overall quality of projects for internal upgrades to Macys software and hardware infrastructure, and network management (Registers and scanners).
• Communicated with Senior Management regarding the status of specific projects, performed miscellaneous PMO duties.

Sr. Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Conducted business requirements reviews and formulated logical statements of business requirements, Change Management, Risk Management.
• Gathered business requirements, Translated project requirements into project objectives, plans and tasks; managed project resources and reports on project progress throughout the project lifecycle for various infrastructure (4-G) networks and data-centers, which consisted of capacity upgrades i.e.
• Card swaps, augments and re-grooms across the 4G infrastructure, LAN/WAN while using PM core dependences, Developed detailed project schedules, project estimates, resource plans, and status reports to project team and executive staff; tracked key project milestones and adjust project plans and/or resources to meet needs of customers; Identified and gained allocation of project team resources; obtained business and information technology sponsor approvals; and coordinated the resources necessary to successfully complete the project; Communicated major milestones and identified potential project risks; conducted regular status meetings with director, ED, VP to review project activities phase and milestones.
• Managed prioritization procedures for change in scope (i.e., change management, Business Objects, data warehouse, iComs, traumata) transition management and project acceptance procedures Set and managed sponsor expectations, by managing and escalating issues and changes.
• Measured progress toward goals and revises project objectives; documents applying change control procedures; Identified opportunities for cross-discipline participation and contacts appropriate personnel Created and applied project control techniques that reduce risk from changing infrastructure (4G infrastructure), hardware(Capacity card upgrades), automations, systems software,DS1, DS3 or applications systems to increase data center capacity as well new network build outs Evaluated the impacted and risks of changes from multiple perspectives, assigned tasks that are necessary to reduce or eliminate those considerations, determines tentative implementation dates, and tracks results of the implementation.

Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Responsible for working with the project team to plan the testing environments, measuring and monitored progress to ensure that testing is on time, ensured that all quality requirements were met, and verified that documentation meet the established standards, SSP & SDLC.
• Also responsible for ensuring that the testing standards, guidelines, and testing methodology were applied as specified in the testing approach, and that all testing results and deliverables are stored in the appropriate repository.
• Specific responsibilities include: Managed and acted as single point of contact for planning in a PMO environment, preparation, and execution of JST, ST, UAT, IBM Applications TIRKS ICOMS AOTS, RUBY, GFP, PMOSS, Commissions, OSS operational support systems, Mercury Quality Center, and Stress Test phases.
• Establish and facilitate communication between project test team, Lines of Business and appropriate test support teams, COMPLETE lan/wan understanding of all scopes of the Bell South BRC, ITUP, Change Mgmt.
• Worked with the project team and other technology partners to develop integrated test plan for the project which includes test approach, entry/exit criteria, risks, assumptions, and high level schedule.
• Methodologies used Agile/Waterfall, scrum obtain testing resources and manage testers, application PM's and testers throughout test planning preparation, and test execution to ensure that testing deliverables and testing is on time.
• Monitor, measure, and report progress during test execution to ensure that the application is tested and validated and that it meets business requirements.
• Perform review of incidents and ensure correct documentation and resolution.
• Ensured that the team follows the testing standards, guidelines (MS Project, Express one, IT UP, Prism) and testing methodology as specified in the test plan.
• Prioritize impacts and facilitate documentation and approval of operational workarounds and ensure handoff of workaround procedures to support team.
• Managed project resources, cost, scope, schedules, quality, issues, and risks throughout the initiation, planning, building, and implementation, Defining and achieved project objectives, created SOWs, developed project plans, corresponded with the project sponsor and delivery teams, managed adherence to production standards, and participated in the change management process.

Sr. Project Manager

Confidential, Atlanta, GA

Responsibilities:

• I have understanding of agile and waterfall methodologies.
• Responsible for the on time delivery of key merger projects within the budget, also responsible for leading business case development & performance measurement, Provided input to Total Cost of Ownership (TCO), Return On Investment (ROI), Net Present Value (NPV) and other relevant financial analysis, iComs.
• Produced project plans for each deliverable during Concept and Assessment Phases, provided weekly updates on project status in specified format (Express One).
• Project Leadership, Project Resource Management, Change Management, Communication, Project Planning & Scheduling, Process Flow, Project Quality Assurance, Workflow, Product Management Lead and managed technical teams Operational Support Systems (OSS), (developers, system engineers), schedule, budget through project milestones, change management, telecom billing and deliverables in a PMO environment Effectively escalate issues to their resolution
• Engaged with Development and business to ensure that data validation has been carried out and the data is accurate enough to perform UAT.