Project Manager Resume

SUMMARY

Project Manager with 15 years of experience in IT Industry, with over 9 years’ experience in Capital Markets domain.
Successfully leading all phases of diverse technology projects.
Responsible for setting - up delivery/quality processes, people management, implementing & meeting SLAs, Resource Management and Stakeholder Management.
In-depth knowledge of complete SDLC including design, development, testing, integration, maintenance, enhancements and production support activities.
Good interpersonal and communication skills.

TECHNICAL SKILLS

Systems: Windows, Unix

Languages: C#, ASP.Net, .Net Framework, WCF Web Services, VB.Net, VB 6.0, ASP, VB Script, CSS, XML, XSLT, JQuery

Databases: Sybase, MS SQL Server

Configuration Management: Perforce, Visual Source Safe, IBM Rational Synergy

Tools: Visual Studio, Splunk, CheckNanny, Perceptor, DBArtisan, Microsoft SharePoint, Compass, Teamsite (CMS Platform), Livesite, IDOL

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Defining project scope and objectives involving all relevant stakeholders
End-to-end project management including setting-up delivery/quality processes, people management, implementing & meeting SLAs, Resource Management and Stakeholder Management
Managing multiple project teams providing IT application support services in the Capital markets domain
Create weekly and monthly reports and hold meetings with client managers to report status
Providing Production Support which includes handling production outages, working on resolution, coordinating with different teams to reach resolution, working on Root Cause Analysis for the outages
Ensure production stability through detailed monitoring, outage management, change management, problem & defect management and knowledge management
Perform coordination between multiple teams for execution of planned maintenance work in production environment

Environment: /Tools: Unix, .Net, Web Services, Splunk, WireShark, Fiddler, ExtraHop, Perceptor, CheckNanny, Shell Scripting, ASP.Net, XML, XSLT, JQUERY, Sybase, MS-SQL Server, DB Artisan.

Confidential

Project Lead

Responsibilities:

This application is used by different processes/departments of the helpdesk teams for handling their production activities according to the client defined criteria’s.
This is a fully customizable application which can help in cutting down a considerable amount of time and cost of production by a major fraction, for the agents which otherwise would have been quite a tedious and lengthy process.
This application has the facility to monitor the post-production and live production transactions along with the reporting capabilities to create dashboards for different management functions/requirements

Environment: /Tools: .Net Framework, Visual Studio, Crystal Reports, MS SQL Server

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