SUMMARY:

Result - Oriented, decisive and hands-on program manager/director. Highly customer obsessed, engages and builds the customer relationships and be a customer advocate. Work with customer to solve problems by developing high end strategic solution addressing customer challenges. Experienced in delivery and managing multiple business and technical engagements with partners and customers. Builds and retains high performing practices/teams by hiring, developing and motivating skilled professionals through energizing and inspiring teams to action.

CORE COMPETENCY:

• Delivery/Program Management
• Business Development
• Strategic Planning
• P/L Management
• Vendor Management
• Business Acumen
• Staff Development & Mgmt. AWS (compute, security, data. mgmt.)
• Financial Acumen
• Escalations Management . Customer Advisory
• Agile Methodologies

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program/Delivery Manager

Responsibilities:

• Multitasked by manging multiple customer programs in parallel with total of 12 projects and team size up to 40 resources delivering Blue Planet orchestration solutions.
• Ensured that all projects are delivered on-time, within scope and within the budget making delivery more efficient and profitable.
• Proactively communicated any risks, design and quality issues, or change in the scope/time required to ensure projects remained on track.
• Spearheaded day-to-day business functions of multiple projects, including seamless facilitation of project/program financial, tracking the revenue recognition & successfully led the customer escalation.
• Proactively worked with account team for the contract/Statement of Work renewals and entitlements.
• Rolled-up the sleeves and developed Statement of Work, Budgetary quotes and Delivery
• Estimates actively supporting pre-sales engagements.
• Delivered executive level reports and successfully led steering committee meetings discussing strategic initiatives, reviewing roadmap and financials.
• Successfully transitioned multiple programs from waterfall to Agile methodology for both internal and customers.
• Created standard delivery/program management processes to facilitate best practices for more efficient customer delivery experience.
• Effectively contributed to Standardize the professional services customer engagement model and delivery framework which resulted into achieving customer excellence and stirring business growth.
• Developed and retained a large diversified high performing team by hiring, developing and motivating skilled professionals through energizing and inspiring teams to action.

Confidential

Principal | Program Management

Responsibilities:

• Program Managed the implemented telecom bill presentation, invoice management and user data Life Cycle Management solutions using revenue manager, inventory management and AWS hosted services for customer in Alaska.
• Managed the program schedule, financials, scope and communications.
• Engaged with C-level executives to define and implement billing, mediation, network orchestration (SDN/NFV) solutions and cloud integration strategies.
• Assisted with cost model to create compelling business cases and optimizing TCO for the Consulting companies (small - medium start-ups).
• Performed extensive market research to develop a strong portfolio for Data Analytics and Operational Support System products by interviewing the customers, industry leaders, attained summits to collect their perspective and expectations.
• Led integration capabilities between order management, service provisioning and cloud network orchestration using cloudify and AWS EC2 hosted services for the MSOs.

Confidential

Senior Services Delivery Manager - Consulting | Service Delivery

Responsibilities:

• Established new strategic portfolio of Confidential competence for Confidential Global Delivery.
• Hired and developed a strong team of 30+ consisting of customer project managers and solution architects within a very short period of 3-5 months, trained and got them certified on Confidential .
• This strategic approach helped reduce optimize the delivery cost, provide enhanced customer service experience by ensuring availability of resource across time zone and locations.
• Also this brought multi-million-dollar business to professional services/Global Delivery organizations.
• Successfully Implemented multiple large-medium scale Confidential greenfield, migration and upgrade solutions .
• During this process I had successfully managed full-life cycle of the project (Business requirements, Design, Development, Testing, Deployment and transition to operations).
• As Senior Architect, I effectively contributed in designing the complex customer solutions and architected the automation processes for reusable, reducing costs and ensuring quality deliverables.
• This program involved swapping of Confidential billing system with Confidential Charging and Billing in One solution.
• I effectively managed business requirements for charging component, delivered operational procedures, Service Level Agreements catalogues, transition plan for the managed services team.
• Human Capital management through lateral hiring, organizational re-structuring, Business Development, leading Due Diligence and driving State of work.

Confidential

Technical Lead/Solutions Architect

Responsibilities:

• Managed and implemented/designed solutions around the Confidential Open Call Intelligent Network Have successfully rolled-out multiple major & minor product releases for the customers.
• This strategic effort, multitasking skills and brining operational efficiency skills were key learning & value to the customers, which received multiple-level appreciations by the customers & Confidential leadership along with receiving e-awards.
• Transitioned Confidential ’s Australia Operational Support System (OSS) applications from Confidential to Confidential in overall program contract.
• My scope included ~65 applications to be transitioned in a short period to go-live, working with customers on process, knowledge transition & leading escalations.