SUMMARY

• Certified Project Management Professional (PMP) and veteran consultant with diverse experience in the areas of customer service, finance, technology and operations.
• Proven ability to analyze complex business problems, formulate and implement strategic solutions, and build and motivate teams.
• Trusted advisor to Officers and Senior Management regarding critical business initiatives.
• Unique understanding of business and technology.
• Demonstrated ability to develop and implement processes and solutions required to efficiently and effectively deliver value.
• Strategy Development and Implementation Project Management
• Process Improvement and Innovation Change Management
• Data Migration Processes Vendor Evaluation and Selection
• Management of remote/off - shore teams Relationship Management
• Business Intelligence Loyalty Systems

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Led effort to define and document data migration processes integrating technical solutions and business processes
• Created Excel spreadsheets with Visual Basic coding to facilitate data collection for hotels
• Created Excel-based solution for validation and analysis of data entry for hotel inventory
• Trained and managed team of off-shore technical resources responsible for executing migration of hotels from legacy reservation system to new community-model solution
• Led requirements definition and documentation for internal applications to connect to third party reservation system; served as analyst for security requirements for the development of the third party system
• Served as subject matter expert for technical and business processes for inventory conversion for hotels
• Delivered solutions to provide business intelligence reports/dashboards to business partners on-time and on-budget as project manager; successfully led effort to complete transition from legacy reporting tool to a web-based solution leveraging Teradata and Business Objects
• Successfully directed multiple projects simultaneously to enhance Loyalty applications while maintaining budget responsibility for Maintenance/Small Enhancements in addition to Project budgets for individual projects; technical areas for projects included Point of Sale (POS), Web and Mobile interactions with Loyalty applications

Confidential

Responsibilities:

• Managed multiple API projects requiring integration of Waterfall teams with Agile teams in a transitional/hybrid Information Technology organization
• Managed project to implement Contract Management software for Corporate Legal Team
• Managed project to implement security incident management tool (Perspective) across multiple subsidiaries for a diversified corporation with domestic and international interests
• Managed project to implement Single-Sign-On for subsidiary employees
• Managed implementation of 13 intranet sites utilizing internal resources and external resources, including off-shore resources, on-time and on-budget
• Managed organizational change for successful nationwide implementation of PeopleSoft Time and Labor
• Managed internal resources, contract resources and vendor resources to develop and implement a Kofax document imaging solution integrated with a pension department’s external service provider on-time and on-budget.
• Served as Change Manager for client’s nationwide implementation of Oracle Incentive Compensation
• Managed multiple vendors and an internal team to successfully implement Selkirk Financial’s Treasury Manager and ConjecSure products; developed and implemented process innovations including the automation of many tasks that were previously performed manually; created Excel spreadsheets, with Visual Basic coding, to automate data capture and analysis such that tasks could be completed at a server level rather than individual work station thus freeing key resources to perform strategic tasks
• Identified contractual, process and business issues related to proposed solutions and consult with Senior Management to achieve positive impact on the client’s organization
• Served as a consultant to client's project teams in software and vendor screening and selection. Establish SLA’s for vendor performance; drafted contractual language for outside counsel to include in master services agreements
• Participated in long range planning activities for applications and initiatives affecting the client's technical and business objectives

Confidential

Project Manager

Responsibilities:

• Directed 30+ employees, including three team leads, and managed annual budgets of approximately $10 million to support client’s production Customer Information System. Responsibilities included 24 X 7 support, maintenance, regulatory enhancements and integration of new technologies
• Worked with client to develop and implement change management processes to address planned enhancements as well as emergency fixes related to production issues. Negotiated SLA’s and then measured and managed team performance to achieve agreed upon SLA’s
• Developed and implemented resource utilization program that facilitated the utilization of inexperienced resources in critical roles to allow for accelerated employee growth while maintaining high quality service to clients while achieving a near 100% billable rate
• Developed and implemented quality assurance program for reviews of code and test results prior to migration of application changes
• Recruited resources for team and performed development and salary reviews
• Developed inexperienced consultants to allow effective transition of leadership responsibilities
• Managed team that played key role in client’s successful transition to an outsourced mainframe service provider. Developed and implemented custom application to replace software impacted by licensing issue.