Sr. Project Manager Resume

SUMMARY

Results driven Project manager with 17 years of Project Management experience impacting the profitability of a variety of leading corporations in the IT, and Marketing Services industries.
Adept Confidential managing projects from charter development to project closure. Skilled in building long - term client relationships through an effective consultative approach focused on customer service.
Insight into the broad realm of the project management with hands-on experience in marketing, sales, planning, program development, production, client service, continuous improvement, as well as budget management.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager

Responsibilities:

Currently charged with driving IAM Business applications through a cloud based integration, utilizing SAML, and SSO frameworks.
Acting as a liaison between the client and the technical organization with planning and application implementations
Overseeing the weekly communications with leadership (Status Reporting, Project Decks, and Budget Reports)
Serving as an Organizational Scrum Coach
Coordinating production among both Onshore, and Offshore resources.

Confidential

Sr. Project Manager

Responsibilities:

Tasked with leading various teams through the creation, updating and maintenance of Operational SLAs
Led the effort of creating and managing the project plans and schedules for multiple project teams
Oversaw the weekly communications with leadership (Status Reporting, Project Decks, and Budget Reports)
Oversight of 10-18 resources per project, consisting of Developers, Testers, Client Associates, and Business Analysts
Successful service as the liaison between the Confidential &T Business Units, and AMDOCS (Technical Teams).
Maintained production of both Onshore, and Offshore teams ranging in size from 15-30 resources.

Confidential

Sr. Project Manager

Responsibilities:

Managed Marketing and Customer Service applications (87) through a technical SOCO to Gulf Power. deployment
Tasked with creating the project schedules and plans for Marketing and Customer Services applications (Day1 & TSA)
Scheduled and managed all application testing (connectivity-physical, VDI, & segmentation)
Oversaw all compliance approvals, and communications (status reports, and presentations to leadership)
Successfully merged applications, and merged individual project plans into the overall Gulf Power divestiture project plan

Confidential

Sr. Project Manager

Responsibilities:

Responsible for the oversight of OLB and Mobile SAML banking application implementations.
Managed project artifacts and requirements gathering throughout the lifecycle of the projects.
In charge of customer facing tasks, (i.e. controlling the communications flow among the various teams)
Oversaw a diverse portfolio of retail banking projects (i.e. Loan Pay, FICO, Card Control and Skip A Pay)
Tasked with maintenance of internal and external reports (i.e. budgets, project plans, status reports in Service Now)
In charge of tracking the client’s marketing content utilizing both domestic and offshore resources