Program Manager Resume

SUMMARY

Thirteen years of supplier relationship management and business relationship management
Five years’ experience in IT Governance and Supply Chain Services
Over 15 years customer service and support experience with 20 years of telecom experience
Three years direct sales experience
Excellent communication skills, negotiation skills and a experienced team player
Self - motivated, flexible, detail oriented, and efficient seasoned professional providing outstanding performance and customer support/service

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Created vendor management plan and a future plan move to a VMS system
Developed VMS program and successfully implemented in Nov 2013
Successfully reduced vendor from 25 down to 9 preferred vendors; including the development of a new MSA which was more favorable for CEI.
Ensured co-employment risk mitigation
Experience with PMO within IT Governance, managing contractors and employees within the PPM tool.
VMS program was developed using more than 50% diversity status vendors
Preformed vendor audits to confirm vendor markup was not over 35% and managed replacing two vendors for under-performing.
Managed vendor relationships and able to bring all vendors into the program with no modification to our standard MSA.

Telecom Analyst and Billing Analyst

Confidential

Responsibilities:

Manage, administrate, and facilitate conferencing, directory assistance, and calling cards for all Cox entities and maintain the vendor relationships for all of these services.
Manage the auditing process by reviewing all Cox owned and managed entities, and respective facilities.
Review local and long distance, telephone switched equipment and service provider contracts for maintenance and support.
Assist Voice Communication Managers with accurate data collection, auditing and analysis of telecommunication invoices and Customer Service Records (CSR’s) for all Cox entities.
Analyze and identify cost savings through found inefficiencies, incorrect configurations and billing errors. Communicate optimization opportunities and enhancements that would improve service and support. Provide post audits to insure accuracy of new billing items.
Identify incorrect billing elements and erroneous charges in voice and data billing.
Submit telecommunication moves, adds and changes (MACD’s) to the appropriate vendor and track to completion.
Update all involved parties on order status as needed.
Manage CIS Telecom Intranet site for non-wireless vendors and insure the information is current and accurate.
Administrated and manage Telecom Vendors billing links to insure appropriate contacts have access to current information 24/7. Prepare budget items for Telecom Director.