SUMMARY

• Dr. Confidential is an accomplished I.T. Project Manager holding The Confidential Confidential Confidential Clearance with over 10 years of professional experience managing operations, projects’ scope, risk, schedule, V&V, processes, IT strategies, policies, and requirements.
• Dr. Confidential TEMPhas an outstanding experience working for the private sector and The U.S. Confidential Government including The U.S. Department of Labor DOL, U.S. Department of Transportation Confidential, The Confidential Aviation Administration Confidential, and The Confidential Services Administration Confidential .
• He handled successfully challenging duties of managing IT operations, building and maintaining large computer systems, software solutions, networks, databases, Confidential access control, and surveillance systems.
• He is skilled in counseling clients on quality issues, building effective QA team, and establishing quality plans.
• He is keen to understand clients’ strategic guidance.
• Dr. Confidential TEMPhas excellent academic credentials including a Ph.D. Degree in Information Technology, a M.S. Degree in Computer Information Systems, and a B.S. Degree in Business Administration. In addition, he pursued advanced career development including ISO9000 QMS Auditor/Lead Auditor, PMPPMBOK, CMM, ITIL, E - commerce, United Nation Association Fellowship, and American Society for Quality (ASQ) .

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Managed CSD projects and requests delivery in the Microsoft Dynamics CRM system.
• Created Microsoft Dynamics CRM dashboards, views, charts, and processes. Established operational reporting requirements for top management.
• Managed CRM Data Quality. Prepared test scripts and managed QA testing for the CRM system.
• Managed and measured Customer Satisfaction.
• Enhanced Agile Team processes.
• Established qualitative and quantitative metrics for CSD. Established Standard Operating Procedures SOP for Customer Service Representatives CSR Team.
• Coordinated with delivery groups & CSRs to collaborate delivery, schedules, milestones, risks, and quality for their portfolio of requests.
• Provided marketing and communication expertise for CSD.

Confidential, Arlington, VA

Responsibilities:

• Supported the Data Center Consolidation Initiative Confidential for all Confidential Data Centers in The USA.
• Managed infrastructure inventory assessment operations.
• Planned applications’ and servers’ mapping efforts. Supervised teams formulating The Total Cost of Ownership TCO and Return on Investment ROI.
• Directed Capacity Plans including servers’ consolidation, optimization, virtualization- cloud computing. Guided quality, policies, and process improvement.
• Prepared reports and presentations for program manager and AIO office regarding cost estimations, tasks status, and projects’ milestones.

Confidential, Columbia, MD

Responsibilities:

• Managed the development and maintenance operations of The Enterprise Business Support System ( Confidential ).
• Managed client’s daily requirements. Coordinated tasks among teams’ leads assuring adherence to projects’ schedule, milestones, and quality of deliverables.
• Mitigated projects’ risks. Conducted projects’ EVM. Planed systems evaluation, V&V, and process improvement.
• Guided the strategic and operational planning. Involved in system audits and policy changes. Prepared briefings to customers, government staff, and program manager. Enhanced OIST services exposure within DOL with active communication and marketing strategies.

Confidential, Colege Park, MD

Responsibilities:

• Directed overall operations and projects on daily basis to build computer systems for the Confidential, and providing computer consultation, technical support, and Confidential and communication systems to the Confidential and private sectors.
• Assured products and services quality and profitability targets. Developed and managed clients’ relations.
• Defined ongoing operational improvement including process optimization, positive work environment, marketing strategies, staff acquisition, team coordination, skills development, and HR policies.

E-commerce Technology Lead Analyst

Confidential, Fairfax, VA

Responsibilities:

• Managed CIG contracts and proposal development including identified opportunities, case justifications, and work methodology.
• Led QA team to design test plan for clients’ acceptance testing.
• Provided expert analysis establishing functional/nonfunctional requirements, project’s scope, WBS/schedule, budgets, and process models.

Business and Policy Consultant

Confidential

Responsibilities:

• Presented pioneering views regarding the UN and the WB institutional reforms.
• Examined the formulation and execution of global e-business strategies in the international digital economy.
• Presented advanced solutions and projects for global knowledge management, Information Technology infrastructure, environmental management, and regulatory framework development. Participated in cross-sector and network knowledge management activities, and provided solid inputs to clients, and “think pieces, and “best practices” papers.

Confidential

Responsibilities:

• Managed day-to-day operations.
• Coordinated between the web teams and the marketing teams.
• Forecasted and reported to senior management the key operational variables and analyzed data on company vital operations and products.
• Planned staffing schedules to ensure adequate staffing levels.
• Utilized and perfected Customer Relation Management tools (CRM). Established product development and marketing procedures to increase profitability.
• Tested and evaluated the operational models, business processes, user adoption, and business impacts of implementing new web technologies.

TECHNICAL SKILLS

Computer Skills: Windows, UNIX, Networking, C++, .net, ColdFusion, SQL, Rational Database (Access & Oracle), MS Office Pro, MS Visio, Confidential Lotus Notes.

Change, Configuration, Quality, Content, Requirements, Processes, and project Management: CRM Salesforce, MS Dynamics CRM, Confidential DOORS, Confidential BPM, Axure, CA ServiceDesk, CA Change Control Manager, HP Quality Center, Webzerve, MS Project, MS Visio, MS Sharepoint, MS Project Server, and Oracle Primavera, HP ArcSight.

Computational & Statistical packages: Crystal Report, SPSS, S-Plus, NCSS-PASS, Metawin 2, Comprehensive Meta Analyses.