SUMMARY:

• Managed multiple teams across SRC platform as a Scrum Master / TPM for the development of EMVCo specific Checkout flow.
• Lead product development team in creation and launch of a new Law SAS platform (CaseEdge). Took the product from alpha state to full production with increasing customers. Directed development of new product functionality and new integrations that expanded reach to new customer segments and SFDC users.
• Certified Salesforce Administrator (ADM201) with expertise in authoring Business Requirement Documents (BRD) by gathering Business Requirements and Expectations from Subject Matter Experts (SMEs) and defining business processes, identifying risks, performing Gap Analysis, Feasibility Analysis and Impact analysis.
• Agile product owner for a SaaS law management system, managed product backlog and oversaw local development engineers along with an offshore development team. Spearheaded effort to bring developers into the Agile fold, and lead the effort to stabilize and innovate the application.
• Proficient in preparing Business and System Use Cases and supporting all the documents with UML Diagrams such as Use Case Diagrams, Class Diagrams, Data Flow Diagrams, Sequence Diagrams, Process Flows (Business and System) using UML modeling tools such as MS Visio and Rational Rose.
• Experience in executing test cases and automated test scripts using tools such as Quality Center and QTP. Wrote database queries using SQL and PL - SQL to conduct back end testing.
• Prepared User Guides, training material, Business FAQs and other documentation. Created Sketch Flow for UI Prototyping.

EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Oversaw the development of Confidential ’s new SRC Project that focus on new streamlined checkout experience by balancing intelligent security with password-free convenience.
• Managed 4 teams (frontend and backend) for department-wide SRC initiatives.
• Conducted all Agile ceremonies including Sprint Planning, Story Elaborations, Daily Standups and WER (weekly engineering reviews).
• Orchestrated & Participated in Confidential emvco discussions for the clarifications of requirements and Feature breakups.
• Worked with various teams including SRCi, DCF, AMS & Middleware / Consumer Service to interface, coordinate all engagement deliverables, implementation, trainings and solution delivery.
• Worked with business and team members to create stories.
• Helped business with testing of system based on EMVCO spec 1.0. Setup technical demos for dev teams and functional demos and UAT sessions for Business.
• Protected teams from distractions and kept them focused on tasks at hand and removed impediments to allow team to deliver the business objective.
• Managed the ‘Baton Process’ for the merging and deployment of PRs to the STG, MTF and Pre-Prod envs. Coordinated Batch sessions for the deployment of dependencies across platform.
• Presented weekly status of my teams in the WER (weekly engineering review) meetings.

Confidential

Salesforce & SSRS Scrum Master

Responsibilities:

• Direct support to the Director and Manager Service & Delivery for Salesforce and SSRS reporting needs.
• Implemented Agile methodology and guided teams to adapt to scrum ceremonies such as daily standup, sprint planning, Product Demos and Sprint Retrospective.
• Analyzed sales activities, marketing, campaigns, customers and competitors of Retail and E-tail (online) channels for SF customization.
• Conducted activity-based analysis of business processes and made recommendations based on the findings.
• Working with APEX developers and Salesforce admins, describing profile and data visibility requirement, setting up workflow rules and validations, Setting up reports and dashboards
• Coordinate with implementation manager and monitor all phases of projects and maintain all project objectives within required timeframe. Coordinate with internal deployment team to maintain all the necessary platforms prior to implementation.
• Coordinating with stakeholders. Analyzing requests for new feature or change request by operations teams. Coordinate timelines during development process.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.

Confidential

SalesForce Business Analyst / Product Owner

Responsibilities:

• Responsible for managing and customizing Users, Roles, Profiles, contacts, leads, campaigns, opportunities, Public Groups, Record Types, sharing rules, validation rules, Permission Sets, Page layouts, Custom Objects and Quote configuration
• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales, Account etc. on Salesforce platform.
• Helped configured security and organizational hierarchy for sales for salesforce implementation and customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.
• As the Product Owner of CaseEdge, I am involved in Backlog Refinement, Iteration Planning, Release Preparation, Story creation and Team Demos & UAT.
• Manage biweekly sprints as Product Owner in agile environment using TFS. Facilitated the daily scrum meetings, sprint review, and sprint retrospective.
• Managed development of new in-house products and partner Integration such as DocuSign, Salesforce, Casemaker, LawPay.
• Lead the Credit Card Payment project to implement credit card processing in coordination with LawPay.

Confidential

Business Analyst

Responsibilities:

• Worked on monthly financial reports including expense and staff revenue analysis reports, variance analysis, ad hoc reports, and other financial modeling support that determined the financial impact of Light Path.
• Worked with product management, sales and marketing, Engineering, quality assurance, and other functional teams to conceptualize, analyze, design, and implement NetCracker upgrades and Business Objects Reports.
• Identified and gathered business goals and requirements from user community; analyzed and translated customer business requirements into technical requirements and functional specifications for system design and implementation.
• Worked on Data Warehousing and Integrated Case Management Systems project. The responsibilities involved Business analysis, Mentoring, Data Analysis, Data Integration, and Data Modeling.
• Manually validated Reports by executing SQL queries to fetch data from database and compare with the compiled reports.

Confidential, NY

Business Analyst

Responsibilities:

• Analyzed department technology usage and determined the best course of future projects.
• Identified process boundaries and developed opportunities to automate process and functions.
• Prepared user manual and drafted FAQ for end-users.
• Prepared questionnaires based on user centered design (UCD) for the users for application redesign.
• Conducted software and application training to the users and new members in the team by preparing user and technical manual and assist them with any technical or non-technical issues.
• Created automated test scripts, training guide and supported UA. Edited Java Scripts to customize the automated scripts spit out by QTP.

Confidential, Melville, NY

WebSphere Commerce Analyst

Responsibilities:

• Assisted Project Management working with software development teams, tracked schedules, timelines and budgets, and monitored daily tasks using MS Project and MS Excel.
• Documented the existing Business Process flows and Current state processes to perform Impact Analysis using IBM BPM.
• Implemented BPMN workflow(BPD), activities, Swim lanes, Decision Gateway, Milestone System Tasks, Human Tasks, Decision Tasks, Linked Process and Sub-processes in BPM BlueWorks Live.
• Used System Engineering tools IBM WEBSPHERE BUSINESS MODELER, IBM RATIONAL REQUISITE PRO, HP QC, RATIONAL SOFTWARE ARCHITECT and MS Blend for Sketchflows.
• Led the development effort of highly intuitive, user-friendly and professionally designed Graphical User Interfaces (GUI) and Confidential Webstore leveraging C# .NET
• Conducted walkthrough sessions for Development and QA Teams to assist in better understanding of the current Business Process and Requirements.
• Performed manual testing using Quality Center’s test lab for File feed processing
• Conducted Functional, Regression and End to End testing and logged and tracked defects using Quality Center.
• Created user guide and documents to train the business users by conducting Workshops

Confidential, TN

Functional Analyst

Responsibilities:

• Created business requirements, functional specifications, and reporting requirements for replacing Confidential legacy applications with Oracle ERP Apps.
• Identified issues, determined competitive replacements and drove development efforts related to automating interfaces and linkage to the non-Oracle Systems.
• Managed analyst team with gathering enterprise-wide data on peripheral devices within all City Divisions; authored report for Memphis City Council, used as a point of reference for vendor RFP/RFQ.
• Analyzed and documented As-Is and To-Be business processes at Application Services, End User Services and Data Center/Network Operations Center.
• Maintained requirements in Jira for tracking and testing purposes.