SUMMARY:

Accomplished servant - leader capable of delivering projects on time and budget by effectively collaborating, facilitating, leading, and coaching multiple teams. Expert at driving the adoption and enforcement of Scrum rules, removing impediments, and fostering self-management. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused, and delivering success in rapidly evolving and dynamic environments.

AREAS OF EXPERTISE

• Agile Principals
• Communication
• Confluence/Jira
• Detail Oriented
• Iteration/Sprint Planning Meetings
• Kanban
• MS Office Suites
• Presentations
• Problem Solving
• Relative Estimation
• Solution Oriented
• Strategic Planning Skills
• Story-Based Development
• Tasking Meetings/Retrospectives
• Time Management

TECHNICAL SKILLS:

Technology Proficiency in: Windows & Macintosh Systems MS Office, Word, Excel, PowerPoint, Project, Outlook & Viso.

Atlassian Tools: Atlassian - JIRA and Confluence, Stash, Crowd, Fisheye, Crucible, Bamboo, SVN, GIT, Bitbucket.

Scripting Tools: Shell scripting, Perl, VB Script, Batch script, Ant, Maven, REST/SOAP protocol.

Languages: C, XML, HTML, JavaScript, SQL, Java, J2EE.

Job Scheduling Tool: AUTOSYS, Cron.

Tools: Urban Deploy, Toad, Service Now, HP Manager.

Database: Oracle - SQL, PL/SQL, Oracle 10g.

Software Methodologies: SDLC, Agile, Waterfall.

Version Control Tools: CVS, SVN, GIT.

Operating Systems: MS Windows 2008/7, UNIX, Linux, MS DOS.

PROFESSIONAL EXPERIENCE:

Project Manager/Scrum Master

Confidential, Charlotte, NC

Responsibilities:

• Guide, coach, and motivate the team with the goal of increasing productivity.
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Organize and lead Scrum ceremonies.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Facilitating discussion, decision making, and conflict resolution.
• Supporting the Product Owner, especially on grooming and maintaining the product backlog.
• Providing all support to the team using a servant leadership style whenever possible and leading by example.
• Passionate about Scrum, Kanban.
• Oversee and manage scope, timeline, quality, goals, and deliverables that support business goals Monitor schedule and velocity, escalate to the key stakeholders for deviations
• Communicate with the main stakeholders.
• Identify key KPIs and Prepare, publish reports on progress and success.
• Assist Atlassian confluence & Jira developers daily.

Atlassian Application Consultant

Confidential, Charlotte, NC

Responsibilities:

• Administer and maintain multiple JIRA instances - Jira and Confluence Data Center.
• Develop metrics, dashboards, reports and advanced filters to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Determine ways to optimize and improve JIRA and Confluence, regular upgrades.
• Provide user management, training, and support for JIRA, Confluence to development and project teams as needed
• Involved in building the application which works on mainly Groovy grails, Html, CSS, Rest services, Java script, Spring, Maven.
• Developed and executed software systems utilizing JavaScript and Groovy.
• Automate Jira actions with Groovy: spot through the Console for ad-hoc actions, e.g. bulk update issue resolutions
• Apply built-in customization and third-party add-ons to extend JIRA functionality as needed.
• Develop custom scripts for advanced workflow integration.
• Use REST APIs to integrate with other tools.
• Install, administer, upgrade, integrate, customize and configure Atlassian tools for Enterprise.
• Set up and support Atlassian Tools: JIRA, Confluence, Bamboo, Crucible/Fisheye, Crowd, Agile, HipChat, Portfolio and Service Desk.
• Install, configure and integrate wide range of Atlassian marketplace plug-ins (Add-ons).
• Create and Customize Dashboards, reports from JQL and custom filters.
• Manage permissions for the Atlassian Tools, including project wide and issue/space/repository access.
• Provide User Management and support of JIRA with Crowd and LDAP or AD.

Project Manager

Confidential, Huntsville, AL

Responsibilities:

• Developed, planned, organized, managed, and implemented short and long-range annual fund campaign fundraising plans, goals, strategies, and procedures all aimed at increasing giving participation and engagement
• Guided development team and organization on how to use Agile/Scrum practices and values
• Guided the team on self-organizing to fill in intentional gaps left in Agile/Scrum framework
• Developed and directed the annual student philanthropy giving campaign
• Supported University-wide development efforts and managed a portfolio of individual donors/prospects
• Implemented structured methodologies using; Scrum, Waterfall & Iterative.
• Developed and implemented solicitation strategies and concepts for fundraising via direct mail, online, telemarketing, and phonathon programs and face to face visits with donors
• Managed monthly newsletters for donor acquisition and retention
• Evaluated results and aggregate data analysis for the annual fund program
• Developed and managed, strategies, policies, and procedures for UNCF Gala
• Trained the team, and new team members on how to use Agile/Scrum practices and values to delight customers, donors, and clients
• Facilitated daily stand-up meetings, sprint planning, sprint demo, retrospective meetings, backlog refinement
• Supported cross-functional, self-organized teams by facilitating creativity and empowerment
• Able to prioritize work, meet deadlines, achieve goals, and work under pressure. Highly capable to re-prioritize work
• Removed and guided team to remove all impediments
• Facilitated discussions, decision making, and conflict resolution
• Built a trusting and safe environment for problems to be addressed without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
• Facilitated time for discussion, decision making and conflict resolution
• Provided support to the team by using a servant leadership style whenever possible and led by example
• Developed and delivered progress reports, proposals, requirements documentation, and presentations
• Monitored and evaluated contract deliverables for operational effectiveness, functional, cost, efficiency, benefits, and contract compliance
• Managed a team, executed tasks, and projects in a timely and accurate manner
• Wrote and presented effective project materials, presentations, and status reports
• Managed online-giving, peer-to-peer fundraising, online-personalized outreach, tracking tools, client profiling, social sharing
• Managed donor portfolio, donor programs, prospective donors, donor history, donor engagement notes, donor tracking, and contact lists
• Communicated project expectations and progress to team members and donors in a timely and clear fashion

Project Manager

Confidential, Columbia, MD

Responsibilities:

• Developed managed and expanded PSI's professional resources, worked with the director to ensure the inclusion of best practice and research, and excellence of materials
• Assisted the department in gathering articles, webinars, research studies, books, and other resources for Confidential clients and constituents
• Researched foundation, corporate, and government grants available to clients and upon request shared information of significance with the client base
• Maintained various statistical database for use by department senior professionals.
• Coordinated special fundraising events in Florida, and Maryland
• Acquired knowledge on an on-going basis of industry principles and latest best practices and share as needed with Confidential staff, clients, and constituents
• Interfaced with the official certification body for the profession, CFRE, and helped Confidential promote related initiatives with clients
• Assisted with social media platforms (Facebook, Twitter, Instagram, etc.,); by creating posts, sharing news, posted and monitored audience feedback
• Reported quarterly to the director on services rendered to a constituency
• Planned and initiated a department archiving system
• Planned, executed, and managed Confidential Annual Conventions

Digital Archiving Project Manager

Confidential, Silver Spring, MD

Responsibilities:

• Ensured that all projects are delivered on-time, within the scope and within budget
• Assisted in the definition of project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility
• Developed a detailed project plan to monitor and track project progress
• Managed changes to the project scope, project schedule, and project costs using appropriate technology
• Developed and maintained regular communications to support leadership
• Coordinated updates with operations teams
• Organized small projects with departments supporting key business goals
• Created and maintained comprehensive project documentation
• Developed spreadsheets, diagrams, and process maps to document needed
• Managed and represented the organization at marketing conventions