SUMMARY

OF SKILLS

Executive leadership experience in software development, solution architecture, and project management in Information Technology consulting. Hands-on technical skills mentoring developers

Leadership

• Principal Solutions Architect
• Program Management
• Project Management
• Technical Manager
• Chief Enterprise Architect
• President CEO
• Vice President - Sales
• Senior Director
• Senior Manager

Industries

• Telecommunications Telstra, Sprint, AT T
• Healthcare Kaiser, Pioneer Hospital, St Joseph's Hospital
• Banking Union Bank, BendigBank, SunCorp
• Manufacturing Boeing
• Sports Apparel Nike
• Retail Costco
• Consumer goods Nestle
• Legal LexisNexis
• Insurance GE Financial, UHG
• Technology VMware, Business Objects,

Technology

• SAP ECC/SCM/CRM
• IBM certified Big Data developer
• MapRequest
• Siebel UCM OCH OEDQ
• Oracle EBS
• Oracle Fusion
• IBM InforSphere AE Initiate WCC
• Informatica MDM DQ
• Java/C
• Mainframe iSeries/3090
• Implementations
• Big Data
• Master Data Management
• Data Quality Design
• Integration Security IAM
• Call Center Optimization
• eCommerce
• Customer Relationship Management
• Sales Automation
• Electronic Medical Records
• Digital Supply Chain
• Data Warehouse
• SOA

Confidential

Principal Architect

• Participating in all aspects of technical services delivering enterprise architecture, program and project management, software development, infrastructure and operational resources.

CostcCustomer Member Modernization Program 2014 - Project Manager Confidential Delivered a plan trecover a red information security project schedule that was behind by four months in developing partner integration services. Costco's mitigation planning required:

• Outside partners develop web services taccess Costco's member information. Coordination between multiple departments quickly.
• Implementing security tokens using Active Directory and F5 load balancing technology for partner services entering Costco's firewall integrating tSAP CRM/ECC.
• Working with the business tdefine data integration requirements for external partner's security access intCostco's IT domains.
• Combining top-down and bottom-up planning approaches tget consensus on the plans and architecture for going green. Project went tgreen status in 8 weeks.

2013 - MDM Customer Technical Manager Confidential Managed a team of forty resources for Costco's delivery of IBM's InfoSpher Advance Edition Customer MDM package in support of:

• Synchronizing integration mid-frame legacy iSeries application data, SAP-CRM/ECC, and eCommerce website applications.
• Transitioning condition red project tgreen while managing corporate cultural change from twenty-twyears of iSeries technology.
• Mastering member and business data for 120 million records across iSeries production platforms, SAP development, and eCommerce production platforms
• Overseeing match-link iterations ttune Initiate algorithms working with business and IT.
• Presenting a risk mitigation plan tkey executive stakeholders in weekly program and steering committee meetings.
• Confidential 2012 - Big Data and MDM Technical Architecture Manager IBM Initiate Managed and mentored the team delivering:
• Architectural solutions for Big Data and MDM technical programs delivering an Enterprise Master Patient Index EMPI and an Enterprise Information Management Strategy EIMS .
• Big Data architecture, MDM Data Governance, MDM Data Stewardship, and data architecture for sharing mastered data and Big Data across all hospitals.
• Integration architecture for patient self-service portal and call center operations leveraging MDM structured data and big data unstructured data .

Confidential 2010-2012 - Principal Architect MDM and Big Data Siebel UCM Embedded in Telstra's solution architect department in partnership with Oracle's Product Management teams delivering:

• An MDM solution for Telstra's Integrated Customer Management ICM program tprocess small tmedium business accounts using Oracle's Siebel UCM 8.x.
• Reduced call duration up t30 between Australian and Philippine call centers using master data management tconsolidate five billing systems databases intsingle master. Using one database reduced the number of data retrievals when servicing customers on the phone or in the shops.
• Architecture for customer and billing master data tsynchronize data between mainframe and Siebel UCM
• Architecture that supports over 20 possible participating applications intSiebel UCM customer master.
• Designed MDM governance framework, UCM architecture, data quality, integration batch real-time , workflow, and business rules.
• Cloud based big data and customer master solutions for the largest telecommunication company in Australia.

Confidential 2013 - McKesson Pharmaceutical Call Center CRM Solution Architect SAP, SFDC

• Principal architect across McKesson's enterprise for four CRM solutions that were options treplace McKesson's existing call center technologies.
• Eight different variations of enterprise architecture were delivered focusing on SaleForce.com integration intSAP CRM on-demand or on-premise.
• McKesson Connect web portal and SAP Hanna were part of the integrated suites of solutions. Provided cost/benefit analysis timplement each solution, giving McKesson a choice in replacing their current call center technologies.
• Estimated portfolicost ranged between 6 million and 12 million.

Confidential

• Executive sponsor for an MDM assessment focused on customer data for LexisNexis, a leading legal services provider.
• Assessment budget was 1 million with 5 resources delivering 28 artifacts in 4.5 months. This led tan additional 11 million in MDM services forecasted over twyears.
• Assessed Siperian now Informatica MDM , Siebel UCM, IBM InfoSphere SE and presented findings and recommendations.

Confidential

• Took over a troubled, condition red, MDM customer master program for VMware's customer MDM and converted it tgreen in six weeks.
• Chairman of the executive steering committee that lead strategic and tactical architectures and configurations of Siebel UCM/Trillium intOracle EBS.
• Managed cleansed activities for customer master data supporting Oracle EBS, Siebel Call Center, training, and PRM applications.
• Confidential Converted a condition red IT program implementing Nike's brand website, call center, and eCommerce processing using Agile methodology for the Europe, Middle East, and Africa EMEA region.
• Ecommerce development and configuration using ATG
• Solutions architecture support international call centers in Scotland, Holland, and Russia
• Integrated with Cybersource, SAP, and customer contact center
• Integration tNike US product catalog
• Inventory management process for RMA, stock replenishment, and audits
• Processing regulations across five different currencies tintegrate SAP orders
• Managed off-shore resources in India, Holland, England, and Finland

11/03 6/06

Confidential

Program Manager

Managed Epic implementation for Kaiser's IT department and contact center servicing administrators, physicians, nurses, clerks, and other clinical staff across California and Hawaii.

Programs Projects:

Project Management Certification Development

Assisted in developing courses tcertify project managers for Kaiser's PMI academy delivering software packages and in-house development.

Epic Cadence and Resolute deployment support desk

• Implemented a regional tier one support desk for Southern California's Healthconnect Epic Cadence Check-in, Resolute In-patient/Out-patient, and Tapestry implementation.
• Worked and managed clinical, business, and technical staff implementing a call routing scheme for four expert teams.
• The teams included over 130 Cadence, Resolute, Tapestry, and Ambulatory resources interacting with customers real-time during go-live support phases.

Epic PMfor Cadence, Resolute, Tapestry and Mainframe

• Created a consolidated program plan of 160 projects supporting 17 Northern California hospitals and associated medical office buildings
• Managed 125 Epic Cadence, Resolute, and Tapestry consultants
• Planned projects across 56 mainframe systems integrating tEpic
• Managed appropriation of 18 million of Epic funding across the program
• Developed reporting metrics distinctly designed by executive leadership.
• Coordinated Cadence, Resolute, Ambulatory, Pharmacy, and Tapestry Epic applications and consultants integrating from Epic tlegacy mainframe systems.
• Tracked and monitored mainframe sun-setting cost reduction projects

Epic Cadence and Resolute nightly processing, The Batch Team

• Implemented new processes and technology supporting critical lines of revenue for Third Party Liability TPL and Coordination Of Benefits COB processing Epic cases.
• Built and managed a team of 30 resources delivering over 6,000 Epic batch jobs for hospital pharmacies, Resolute In-patient/Out-patient, Cadence Check-in, and Tapestry supporting 17 hospitals in Kaiser's Northern California HealthConnect implementation.
• Designed Batch processing architecture.
• Batch processed billing statements, benefits, general ledger, inpatient ADT, and pharmacy data within Epic and integrated with legacy mainframe systems on a nightly basis.
• Developed software tools optimizing nightly batch processing, reducing operational cost over 1 million a year.

Vantive Out-of-network patient transfer tracking system

• Delivered a highly visible and troubled three year, 6 million project using Scrum methodology. Reported directly tthe CICEonce a week.
• Managed development efforts for system that tracked and managed information on members requiring urgent care at non-network hospitals and, if admitted, transferred as soon as possible ta Kaiser facility.
• Worked with users that captured clinical data for stabilizing members and managing case approvals/denials.
• Planed and implement an additional phase that required complex upgrades and integration from web, client-server, and IBM mainframe applications.

Confidential

2000-2003

Executive Responsibilities:

• Led a profit and loss consulting practice providing software engineering services selling and delivering complex integrations and applications for sales and marketing departments.
• Determined strategic direction for consulting services as it relates ttechnology, business development, and consulting methodology.
• Portfoliincluded: United Health Group Dental Benefits Provider DBP , Siebel call center. Verisign, Infra Corporation asset management tracking.

Confidential

Vice President Consulting - Siebel Consulting Services

Executive Responsibility: Implemented marketing/sales methods and strategies for highly technical Genesys and Siebel consulting services practice.

Confidential

Senior Principal Consultant Siebel Systems Delivery

Portfolio:

• AT T, Siebel Sales, Product and Customer data architecture
• General Electric Financial Assurance GEFA Siebel Sales
• Union Bank of California, Genesys, Customer Call center
• Nestle' USA SAP-to-Siebel channel management
• CoinStar Clarify Field Service and Logistics