SUMMARY

• 8+ years of experience as a Sr. Product owner, Project Program Manager and Business Intelligence consultant in telecom and retail domain. Managing multiple project tasks with changing priorities and tight deadlines. Working through project intakes, roadmap, requirements, testing, marketing, launch and reporting.
• Track project in - take, prioritization and funding. Designing LPGUPs, coordinating project marketing roadmap Go-To-Market and reporting during and after project release.
• Implementing technical solutions for web-based applications; business process improvement projects, system integration (EAI) and business intelligence initiatives using different methodologies like SDLC, Waterfall, Agile, and RUP.
• Communicate and interface with business subject matter experts, resolving functional and technical issues related to scope, business applications/processes and review opportunities to leverage new functionality.
• Review/Update PSD (Project Scope Document), Elicitation, Analysis, Documentation of business requirements in the form of Themes, Features, Epic’s, and User Stories utilizing tools like Rally, Rational TDP and Agile Craft.
• Participate in SAFe PI-Planning, communicating requirements and functional architecture to stakeholders. Providing alternative solutions when needed with reasoning behind the alternatives.
• Work on post-production activities like retrieving and analyzing user activity, transaction logs using Splunk, SQL, Oracle, and Mongo DB to triage production issues and take them to resolution.
• Produce required end user training documentation, user manuals as required by end client and users
• Use SQL, Oracle, SQL Server and reporting tools like Tableau, Cognos, Adobe Analytics, Excel other reporting plugins to implement reporting solution for customers to view business activity details, schedule reports and other analytics. Also provide internal business users to generate reports in order to make business/platform related strategic decisions.

TECHNICAL SKILLS

Project Methodologies: Agile, SAFe Agile, Scrum, Waterfall, Rational Unified Process (RUP)

Defect Tracking Tools: Rational Clear Quest, Test Director, HP Quality Center 11, JIRA

Microsoft tools: MS Excel, MS Word, MS Visio, MS PowerPoint and MS Access, SharePoint

Database: Teradata, Oracle 10g/9i/8i, SQL Server6.5/7/ 2000, DB2/UDB and MS Access

ETL Tools: Designer, Repository Manager and Workflow Manager.

BI Tools: Cognos 10 / 10.2, Tableau 9.0

Programming: C, C++, SQL, PL/SQL, UNIX Shell Scripts, T-SQL, HTML, XML, knowledge on Java, AWT and Swing

PROFESSIONAL EXPERIENCE

Confidential

Sr. Product Owner/ Project Program Manager

Responsibilities:

• Managed multiple projects using distinct workflow (Agile and waterfall) methodology Confidential the same time.
• Planning and implementing new online portal and further improving functionalities that supports application licenses sales and device management for Confidential &T business customers.
• Enhancing services in existing web application of B2B and FirstNet first responder customers sales and servicing channel.
• Work on FirstNet projects in-take, prioritization and funding with the program management for ongoing and future PI planning.
• Design LPGUPS to identify impacts across different channels. Plan Go to market strategies by collaborating across different marketing channels during the launch. Present and review project briefing that provides objective, insights and status to business stakeholders.
• Provided insight, content, and process knowledge to external technology partners implementing revenue generating digital projects increasing customer adoption by 20%.
• Design process, developed business cases, and established team building Walk-me support videos to ease customer interaction with the digital portal.
• Working with Release train managers and program managers to prioritized Features / program requirements and plan multiple releases.
• Facilitates requirement session (Features or program business requirements) with stakeholders and work with enterprise architect, building high-quality user stories and acceptance criteria or business requirement documents including validation and traceability of request. Experimenting with a product to come up with valuable results.
• Defining technical requirement with TFA and writing distinct task together as scrum team. Envisioning client requirement and providing mockups for creative team in development of UI for web-based applications
• Following SAFe agile practices, grooming session, feature prioritization, end of iteration demonstrations and presenting final product to the end client.
• Strong liaison between Product Management and development to ensure a transparent and productive workflow environment
• Work with program management to track schedule against the roadmap and escalate risks and issues. Participated in scrum of scrum to continuously improve product ownership and other agile processes
• Work closely and build relationships with other product owners to understand where the product is going so that the team architecture and design aligns with program objectives

Confidential

Sr. Business Analyst / BI Consultant

Responsibilities:

• Worked directly with the end users, gathering business requirement and preparing BRD’s and involved in preparing Data Dictionary.
• Involved in Requirement Analysis, Functional Requirement Specification and Technical Design.
• Involved in preparing design test cases to validate enhancements in BI report design.
• Review test cases and assist test leads to verify data accuracy of BI reports.
• Prepared Logical Data Models that contains set of Entity Relationship Diagrams and Data Flow Diagrams and supporting documents and descriptions of the Relationships between the data elements to analyze and document the Business Data Requirements.
• Training and guiding end user to help understand BI reports and reporting parameters.
• Designing SharePoint site, providing report links for easy access to the end users.
• Manages the roadmap of work for assigned projects to ensure timely delivery of desired objectives.
• Involved in Designing data profiling reports and troubleshoot anomalies discovered in data sets.
• Created documents on resolved requirement conflicts and inappropriate use of data.
• Worked on Cognos 10.1/10.2 and Tableau environment.
• Creates report scheduler document, publishing report to SharePoint portal.
• Production Support which involves solving user problems and ETL data load issues.
• Managed scheduling of reports, maintenance of public and individual folders, distribution lists using BI connections.
• Providing user access and maintaining user access list.
• Worked as Member of BI change control process, approving changes in BI reports.
• Send weekly BI team updated to the project manager.