SUMMARY

• Project Analyst, Jr. Project Manager and Desktop Support Engineer with experience in managing infrastructure and application development projects.
• Strong experience in tracking and documenting project status and timelines as well as holding meetings with clients, stakeholders and Sr. Management to gather technical and business requirements and update on project status.
• Experience in Networking including DNS, Active Directory, setting up routers and switches.
• Holds an Associate of Applied Science in Computer Networking Technology with over 4 years of desktop and networking experience (hands on, remote dial in, phone support)
• Experience managing infrastructure projects utilizing Jira, Excel for OS deployments and tablet configurations and application development and installs
• Experience in requirement gathering and documentation of project process and schedules of IT projects
• Strong experience in Building, Reimaging and Maintaining Desktops and Laptops running in a Windows environment

TECHNICAL SKILLS

Systems/Networking/Servers: MS Windows 2000/XP/Vista,7,8,10, Fedora14, CentOS 6, POS, AS400

Hardware: Cisco Routers/Cisco Switches. Android Tablets

Networking: TCP/IP, DNS, DHCP, Active Directory (AD), LAN, VPN

Languages: SQL

Applications/Tools: Jira, MS Office (Word, Excel, Outlook, PowerPoint), Office 365, SharePoint

Databases: MySQL

PROFESSIONAL EXPERIENCE

Confidential, Plano, Tx

Jr. Project Manager / Consultant

Responsibilities:

• Confidential is a Software Development company that develops applications for phones and tablets for restaurants
• Brought on as an IT Consultant and Project Manager I to help with tablet application development and installs for their restaurant application
• Worked with Sr. Management, Developers and testing teams to document and manage their restaurant application being developed and installed on android tablets
• Utilized Jira and Excel to track project status and issues with the application
• Create and document every update and process for each and every client as well as tracked and managed the inventory of all product
• Setup and lead meetings with clients and Sr. Management to gather requirements to help build and deliver a better product as well as track project issues and timelines
• Manage an internal ticketing system through Jira of all ongoing development of the application and worked with clients to update requirements of product changes
• Ensure all clients receive a smooth and enjoyable process of the installation, setup, and training of the Confidential application and product in their restaurants

Confidential, Charlotte, NC

Sr. IT Specialist / Project Analyst

Responsibilities:

• Participating in network and system design to ensure implementation of viable system security, policies, and procedures including conducting evaluations, audit, and reviews
• Monitor and track controlled access programs to ensure implementation and viability of appropriate system security policies, as well as other IT programs and tools
• Lead for maintaining and supporting the technical infrastructure of all hardware and employee accounts
• Troubleshooting a multiple of software including AS400, Sharepoint, Microsoft Offices, Active Directory, and more
• Expanding the internal knowledge base with known and unknown solutions

Confidential, Charlotte, NC

Jr. IT Project Manager / Infrastructure Specialist

Responsibilities:

• Managed and maintained POS systems and Networks within 34 restaurants across the Carolinas
• Lead project team in brainstorming, root cause analysis, and similar problem - solving techniques to assist in resolving issues, crafting solutions, and defining process improvement
• Worked with Stakeholders to gather requirements, document issues and project status and updated Stakeholders/Sr. Management on project status
• Driving complex projects and programs to achieve targeted and align with business goals
• Troubleshot and diagnosed malfunctions regarding Network and System Securities in minimum time
• Performed a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer/field locations

Confidential, Grapevine, TX

Lead IT Specialist / Consultant

Responsibilities:

• Under minimal direction, performed basis analysis, design, implementation, and maintenance activities in various areas of IT
• Lead IT Specialist for Tier I and Tier II Support team for escalated issues
• Updated systems software versions and maintained backups. Installed and setup in Networks including routers, modems, switches, CallerID
• Provided advance technical support for customers who developed some of the most advanced software applications in existence
• Onsite support and troubleshooting, resolving, and reporting technical issues. (Maybe… Onsite Support for?)

Confidential, Charlotte, NC

Specialist I-ERC Transport Technician

Responsibilities:

• Supported and maintained T3 and T1 circuits. Troubleshot and tested circuit downs and bounces on Data/VOIP circuits, Voice PRIs and business lines
• Tested customers’ routers, 5ESS
• Monitored systems to ensure security
• Evaluated and modify systems’ performance

Confidential, Grapevine, TX

IT Specialist

Responsibilities:

• Supported Point-of-Sale systems running Linux Fedora 14, CentOS 6 and Windows 7 Operating Systems.
• Worked in MySQL and phpMySQL database
• Connected via VPN and SSH to sites to provide remote support
• Configured LAN Networks with port forwarding and IP Passthroughs,