IT Infrastructure Manager Resume

SUMMARY

Dedicated leadership for the vision, design, development and delivery of advanced technologies to meet complex business requirements.
Combines broad technical aptitude and expertise in systems support/administration with strong user interface, process analytics, and business operations experience.
A verifiable history of increasing efficiency, productivity, and directing major IT initiatives to support mission - critical business processes.
Proven leader with excellent interpersonal and communication skills who has maintained “hands on” abilities in all technical areas.

PROFESSIONAL EXPERIENCE

Confidential

IT Infrastructure Manager

Responsibilities:

Responsible for IT Infrastructure and operations leadership for a long time manufacturer of chocolate and other food coatings. Headquarters in Madison, WI - with multiple 24x7 manufacturing locations across the US.
Confidential provides IT and general consulting services to businesses of all sizes. Whether facilitating strategic planning of how technology can help an organization - - or working hands-on in configuration and implementation of hardware and software, Confidential bridges the gaps that exist between businesses, ideas, and technology.

Confidential

Vice President

Responsibilities:

Replaced Avaya enterprise phone system with Cisco Unified Communication System yielding streamlined workflows for call center employees and providing managers with in-depth visibility into employee performance.
Implemented EDI solution across all corporate brands for dropship and carrier communications. Over 75% of all product purchases were achieved through EDI-based purchasing processes.
Implemented on-premise and cloud collaboration tools for end users across the organization including Microsoft Office365 Suite, Microsoft Skype, Microsoft Teams, Microsoft OneDrive, Microsoft SharePoint, Microsoft Team Foundation Server (TFS), Microsoft PowerBI, Microsoft Dynamics CRM, Microsoft Dynamics GP - as well as AWS EC2 for QA and DevOps functionality.
Launched Responsive Design websites for two main web properties within 6-month timeframe accomplishing multi-device support using one codebase per site.
Oversaw technology integration of “Virtual Visit” project - “a personal online shopping agent via webcam” experience - successfully turning a concept into reality. Each live customer engagement is a consulting opportunity for business development and service - providing a distinct, competitive advantage.
Headed team who launched new e-business, OfficeChairs.com. Built an e-commerce website that delivered over $1 million in revenue the first year.
Oversaw project to implement virtual server environment (VMware) reducing hardware, electrical, and power footprints by over 66%.
Led team who added warehousing to the business units who were formerly 100% dropship. This required business process re-design, customization of ERP system, and integration with external International entity for warehouse management and replenishment systems.
Guided organization through conversion of legacy, flat-file ERP system to Microsoft SQL Server architecture that realized full ROI within first 6 months.

Senior Network Administrator

Confidential

Responsibilities:

Managed Microsoft Active Directory, DNS, DHCP and IIS instances.
Managed Microsoft Windows workstation and server software application installation and upgrades.
Implemented enterprise application deployment and support using various Microsoft and cost-effective third party configuration management tools - ensuring internal system standardization policies were maintained.
Performed computer hardware installations, maintenance, and upgrades of Apple MAC OS and Microsoft Windows Operating Systems based machines.
Performed maintenance of production environment network hardware including switches / firewalls / routers, PBX/voicemail systems without production business systems impact or loss of usability.
Created support documentation and training manuals used in live training sessions - but also providing consistent self-service problem solving tools to fulfill user needs.
Supervised 5 technology assistants/associates.
Earned promotion to Senior Network Administrator and enrollment in management bonus compensation program based on exceptional performance and service.
Installation of first Wide-Area-Network (WAN) for the organization - networking 5 local area networks (LANs) to enable Branch Accounting Managers and Corporate Financial Services team the ability to compile and share information in real-time across all entities.

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