Objective

A highly skilled, talented and results-oriented business professional with over 17 years analysis experience seeking a position as Business/Process Analyst further utilizing those superior competencies to meet business targets, ensure client satisfaction and increase operational efficiency.

Qualifications

• Outstanding verbal and written communication skills. Demonstrated expertise in gathering, analyzing, documenting and validating business, functional, and technical requirements. Experienced managing myriad project and cross-divisional teams.
• Technology skillset, systems knowledge and subject matter expertise include: iQ Enovia/MatrixOne, CMSNext, Navigator PLM/Quality , PharmASSIST, ScriptMed Pharmacy Operations/Care Management , Salesforce.com Product/Sales , SAP ERP , ITSM Service Management , STARLIMS/OneLab Laboratory Management , Symphony Content Management , and eMDR Reporting .
• Solid technical proficiency in TIBCO, EDI, and GXS now OpenText IBM WebSphere integration technologies. Microsoft Office Specialist MOS Master Certification Word, Excel, PowerPoint, Access, Project, InfoPath, Visio. In-depth knowledge of Rational Unified Process RUP , risk engineering, and data modeling/mapping design using UML, Rational Rose, and Microsoft Visio.

Experience

Confidential

Project Manager Senior Business Systems Analyst

• Managed and provided expert advice on the selection, design, justification, implementation and business use of information systems. Elicited, analyzed, and documented business requirements. Tasked with identifying alternative solutions, assessing feasibility, translating business requirements to functional requirements, performing data and process modeling, managing change, leading and performing testing, verification and validation activities, eliciting and communicating the organization's business strategy while achieving consensus on approach for applying technology to a business problem.
• Accountable for the accuracy of the fit of proposed solutions to the business needs and the information upon which the business justification and prioritization decisions are made.
• Highly complex work activities covered technical, financial and quality aspects and contributed to the formulation of IT strategy.
• Identified current and emerging business needs and evaluated alternative IT solutions using standard information systems methodologies and best practices.

Confidential

Business Process Consultant

• Provided deep insight and understanding in a vast array of business processes across multiple industries. Services included process redesign, business process improvement, organization structure implementation, and implementation assistance for key initiatives.
• Initial process definition and mapping for innovative Buy Here Pay Here automotive sales model.
• Lead authoring and documentation technical writing team in defining 80 operational procedures for BHPH processes.

Confidential

Frontend Development Consultant / Business Analyst

• Provided seasoned website frontend knowledge insights while enabling workflow improvements to content, presentation, and behavior layers increasing site speed, user experience satisfaction, and codebase uniformity.
• Interpreted, developed, and enhanced graphic, visual interaction designs in HTML, CSS and Javascript.

Confidential

Enterprise Project Engineering

Project Manager

• Managed various small, medium and large-scale 5K to 1.5 Million systems integration projects comprised of multiple integration project teams of BSAs, DBAs, Developers, Testers, Systems Administrators, and contractors in support of TIBCO, Bizlink, EDI, MQSeries, MQ/FTE and TrustedLink integrated solutions.
• Gathered user requirements from clients and designed the most efficient and cost effective solution available.
• Worked with project teams to create time and resource estimates for each project.
• Created detailed and comprehensive business requirements and functional specifications documentation.
• Created the Statement of Work SOW for the clients and actively managed project risks and issues.
• Tracked key milestones and recommended adjustments to ensure projects remained on-schedule.

Confidential

Office of General Counsel National Disaster Life Support Program

Business Analyst

• Worked closely with OGC Divisional Counsel in determining requirements for revision of Association's internal Health Insurance Portability and Accountability Act HIPAA Compliance Manual, document submittal process improvements, and organizational changes pertaining to current and future HIPAA policy development. Curriculum development and process management of disaster medicine specialized training for first responders, emergency room personnel, clinicians, and healthcare providers.
• Created risk analysis and mitigation plans, status reports, and client presentations prepared business process models, defined milestone deliverables, and established critical success factors.
• Personalized solution included development of Adobe Flash-based document viewer for company-wide distribution of eManual component.
• Tasked with identifying potential project areas where process redesign and improvement has significant impact.
• Composed detailed and comprehensive business requirements and functional specifications documentation.
• Developed, coordinated, and maintained process mapping activities and documentation.
• Provided technical documentation and organizational training in support of delivered solutions.

Confidential

Web Development Marketing, IT Applications

Interactive Marketing Technical Consultant Business Analyst

• Coordinated website migration and national training activities for an enterprise web content management solution involving five higher education campuses, two system-wide intranets and three student and alumni intranets. Due to company's budgetary restrictions, tasked with multiple roles encompassing SharePoint Site Administrator, Farm Administrator and Evangelist requirements.
• As SharePoint Farm Administrator, installed/configured two separate SharePoint instances on Windows Server and SQL Server Production and Development environments . Maintained, managed and reported on the farm web, application, index, query and database servers in accordance with best practices.
• As SP Site Administrator, managed and administered all site collections supported by the IT/Applications Department.
• As SharePoint Evangelist, performed as public facing side of SharePoint. Demoed and Evangelized SharePoint to effect good user adoption.
• Creation of CMS technical documents for company-wide distribution.
• Subject Matter Expert and National CMS Instructor

Confidential

Recycling Sustainability, Dream Machine Initiative

Business/Data Analyst

• Cleansed, transformed and modeled data, suggested conclusions, and supported decision making. Participated in the creation and management of the Dream Machine recycling initiative, working toward PepsiCo's goal of increasing the U.S. beverage container recycling rate from 34 percent to 50 percent by 2018.
• After successful presentation of project requirements to Leadership Team, was granted initial budget of 100K immediately demonstrating a realized savings of over 75K.
• Supervised SharePoint migration while insuring adherence to data governance, disaster recovery and backup policy compliance.
• Developed and implemented full-scale metric-driven analytical databases which contained kiosk and bin asset, consumer interaction, product deposit, and scale audit information utilizing SharePoint and Windows technologies.

Confidential

Measures of Effective Teaching MET Project

Project Manager

• Identified, tracked, managed and resolved project issues. Contracted for the Measures of Effective Teaching MET project helping educators and policymakers identify and support good teaching by improving the quality of information available about teacher practice.
• Recognized by Foundation as a valued asset after successfully resolving project deficiencies within assigned Boroughs.
• Provided superior support and assistance to NYC Department of Education Administrators while integrating Panoramic Plus video capture equipment into classroom environment for the successful collection of Year One study requirements 5,000 video hours .

Confidential

Software/Systems Developer

• Developed, tested, and integrated database-centric solutions integral to the modernization of obsolete weapons platforms. Assisted Boeing Company's Special Operations Forces programs group which is dedicated to modifying, testing, repairing and servicing aircraft belonging to the United States Air Force Special Operations Command AFSOC . Major programs include the AC-130U Gunship, CV-22 tilt rotorcraft and life cycle sustainment for Process Based Logistics of those aircraft.
• Process improvements effectively reduced project sustainment costs by approximately 180K annually.

Confidential

Change Management Production Master Data Analyst

Designed, developed, integrated systems utilizing production master data. PepsiCo is undergoing a massive company-wide initiative updating all of its legacy data systems to SAP. As Change Management Analyst and then as SAP Production Master Data Analyst, was tasked in designing, building, developing and integrating these systems to meet PepsiCo's master data needs, and assisting individuals in the organization to learn, grow and contribute.

Confidential

Strategist/Investment Analyst Defined and lead strategic planning efforts and client engagement activities on multi-million dollar national telecom account Cingular Wireless . Principal Strategist overseeing approximately 110 daily and non-daily newspaper publications in the southeast. Participant in complete restructuring of client's newspaper investment plan due to merger activity.

Confidential

Assistant to the City Manager Served as liaison between the public, contractors, vendors, City Manager, City Council and City of Destin staff. Researched, prepared and drafted City Operating Instructions on subjects relating to City Manager directives and administration policies of City-wide applicability. Maintained expenditure and budgeting records for purchasing/payments and compiled financial data to support annual City budget.